Customer Service Call Center
Resume:
Amy Armstrong
Little Elm, TX *****
*************@*****.***
Objective: To work effectively with a call center team while improving customer satisfaction, retaining customers, and helping to increase the company’s revenue through up-sells. I am passionate about building customer relationships and defusing customer situations. I am seeking the perfect opportunity that will allow me to utilize my interpersonal and problem-solving skills to deliver swift resolutions.
Philips Home Improvement-Garland, TX
Appointment Setter
2019-2023
Provided active and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Properly directed inbound calls in phone queues to improve call flow.
Probe North America LLC-Lewisville, TX
Customer Service Associate
2016-2019
Responded to customer service inquiries
Updated customer accounts with appropriate notes and details
Escalated critical issues to team leaders when required
Ensured the communication flow process is followed as per the QA guidelines
Ensured a fun and healthy workplace for all employees
Mighty Strong Movers LLC. -Jackson, MS
Dispatcher
2013-2016
Scheduled drivers to pick up and deliver loads to customers or vendors.
Kept records, monitored driver daily loads for errors or violations.
Monitored drivers’ working hours and equipment availability.
Kept track of the weather of all drivers' locations to flag potential issues.
Education
Cornerstone Christian Correspondence School
Graduation Year 2013
Skills
Communication
Active Listening
Empathy
Warmth
Problem-solving
Dedication
Time management
Stress management
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