Meat Manager Customer Service
Resume:
Derek Marshall
PO Box ****
Chetwynd B.C.
********@*****.***
OBJECTIVE:
To obtain a Managerial position/ production worker within your company.
QUALIFICATION:
A proven leader in the retail industry with all aspect of grocery, produce, dairy, deli, Meat and Seafood departments with over 26 years of experience in retail and management. I have been a meat cutter for 35 years within the retail and wholesale meat and seafood industry and 28 years in a Union environment. I have always focused my attention to the sales and gain within the meat department, as well as controlling shrink and overhead cost. I also have the necessary skills to manage employees to their maximum potential for the benefit of the department. I am adept at planning work schedules for the department. I am also a great problem solver and when need be I have the necessary skills for conflict resolution. Additionally, I have been a Plant Supervisor where I supervised over 195 people daily and utilized my conflict resolution and problem solving skills on a regular bases. My customer service attitude is exemplary.
Manager IGA Chetwynd
Asst Manager/ Meat manager
March 2021 - present
DEPARTMENT MANAGEMENT EXPERIENCE
Manager IGA Chetwynd
Asst Manager/ Meat manager
March 2021 - present
General Manager: Katudgevik coop (Arctic cooperative limited)
May 2020 - present
Meat Manager: Northwest Company
March 2016 - May 2020
Meat Manager: Choices Market's
August 2015 - January 201
Meat Manager: I.G.A
December 2013 - August 2015
Meat/Seafood Supervisor: Independent Grocers October 2012 - November 2013
Meat Manager: Canada Safeway MM 1999 - MM 2011
Meat Manager: I.G.A
MM 1992 - MM 1999.
●Performed daily duties pertaining to the successful operation of a department in a meat retail setting, duties included primal meat production, ground meat production, dry age production, cryovac production, seasonal item awareness, cross merchandising, displaying for freshness, understanding trends and customer needs/wants and dealing with ambiguity;
●Analyze monthly department budgeting and accounting reports to maintain expenditure controls;
●Ensure appropriate merchandise is ordered and properly presented to maximize sales and profits;
●Prepared weekly schedules, orders, log verification, payroll, monthly inventories and maintenance tasks;
●Control labour and overhead costs;
●Responsible for meat cutting, wrapping, and displaying in merchandise cases;
●Determine staffing requirements, and interview, hire and train new employees;
●Acted as a role model of great service and demonstrated enthusiasm;
●Share knowledge, experience, and best practices to create team spirit across the department;
●Monitor the level of customer service and satisfaction within the department and take action as required to address issues;
●Ensure store policies and procedures are communicated to department employees, and maintain great quality products for customers by ensuring the team follows correct product handling;
●Manage meat displays in accordance to marketing plan-o-grams;
●Ensure customer and employee safety;
●Expert level knowledge of protein preparation, food safety and kitchen procedures;
●Acted as the primary contact for all union grievances complaints and diligently addressed all.
PRODUCTION MANAGEMENT EXPERIENCE
Plant Supervisor: Donald’s Fine Foods December 2011- October 2012
●Responsible for managing day to day functions for a manufacturer and distributor of high quality meat products. I enforced safety and timely production activities
●Support Plant Manager by managing daily operations including Human Resources duties; scheduling and supervising 210 employees in a shift; maintain production flow to achieve production goals;
●Directly responsible for the supervision of 210 hourly union employees in all aspects of day to day functions;
●Accountable for adequate staffing to ensure on-time shipping and production efficiencies;
●Collaborated with shipping to ensure daily production was ready for transport to destination;
●Collaborated with corporate office for payroll accuracy and managed employee time-off;
●Actively served as a member of the safety committee;
●Effectively trained and directed production staff and actively collaborated in Human Resource operation functions such as developing work schedules, leading cross-functional training and assessing personnel for promotion;
●Drove the development and implementation of safety awareness training to maximize safety across all aspects of production operation;
●Supervising personnel training on production procedures and work instructions;
●Successfully reduced company costs by emphasizing process variation reduction for waste paper operations.
OTHER EXPERIENCE:
I have good computer knowledge in Elvis, Calprofs, Word, Excel, production background, Food Safe, Level 2 First Aid, adaptable to change, great customer service. Mechanically inclined and I’m a team player, that works well with others.
HACCP certified facilities, Food Safe certified, Industrial First Aid certified
VOLUNTEER EXPERIENCE:
2012 to 2016 Defensive Coordinator and Head Coach New Westminister Hyack
2017 to 2019 President of minor hockey operations for Cambridge Bay, NU
2019 to present Vice President of minor hockey operations for Cambridge Bay, NU
2018 to presentVice president of CFBI 97.7 radio station - Ovayok Broadcasting Society
EDUCATION:
Cappillano University: North Vancouver, B.C
Diploma Commercial Music Program
References will be provided upon request.
Contact this candidate