Technical Support Customer Service

Devon Reynolds

+1-262-***-**** ********@*****.*** Detroit, MI

WORK EXPERIENCE

CRSII, TTEC

August 2022 - Present

• Provided technical support to clients, ensuring timely resolution of issues and enhancing user satisfaction.

• Resolved complex technical problems by analyzing symptoms and applying effective solutions, improving overall system

functionality.

• Collaborated with team members to streamline workflows and enhance project outcomes through effective communication.

• Fostered strong client relations by maintaining regular communication and addressing their needs promptly, resulting in

higher retention rates.

• Enhanced operational efficiency by identifying bottlenecks and implementing process improvements, leading to better

performance outcomes.

Manager, Extended Stay America LLC

March 2015 - December 2020

• Implemented innovative sales strategies that significantly enhanced overall sales growth.

• Facilitated staff training programs that improved team competencies and productivity.

• Led a diverse team towards achieving project goals through effective leadership and collaboration.

• Delivered exceptional customer service, fostering long-term relationships with clients.

• Managed departmental budgets to optimize resource allocation and reduce costs.

• Streamlined operational processes to enhance efficiency and improve service delivery.

EDUCATION

Forsyth Technical Community College

2009-2011

Associate's Degree, Healthcare Administration

SKILLS

customer relations, detail oriented, leadership development, problem solving skills, time management skills

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