Project Management Scrum Master

Rene Williams

SUMMARY

Looking for a remote opportunity to lead multiple projects end to end while staying current to the required processes. I have a solid understanding of the PMBOK, SDLC, Waterfall and Agile methodology while also bringing good business communication style to the projects. I have over 20 years of Project Management experience in understanding Large IT operating environments. Well versed in MS Tools- Excel, PowerPoint, Project, Visio and Outlook with excellent organization, time management and people skills. I have stayed connected to technology classes and increasing my knowledge in technology with currently studying for PMP test.

CORE COMPETENCIES

Project Management

High-Level Communications

Business Operations

Team Leadership

Client Relations

Strategic Planning

Program Management

Account Management

Mentoring and Coaching

TECHNICAL SKILLS

Itil v.3, Windows XP, Office 365, Visio, Vantive, SDLC, Waterfall, Agile, Scrum Master, Remedy, SalesForce, Service Now, Capacity Demand Plan (CDP), SharePoint, Ariba, Concur, HP Service Center, CMDB, Clarity, ePurchase

Education

University of Utah - Bachelor of Science in Business Management 1996

PMP Certification - (In Progress)

PROFESSIONAL EXPERIENCE

Employer- Pyramid Consulting

Client- Cigna

Designation- Sr. Program Advisor September 2023 – December 2023

Contract

Project- Digital Enterprise Ticketing

Manager- Michelle Cleary

Provides counsel and advice to top management on significant Business Project Management matters, often requiring coordination between organizations.

Leads mid-sized time-limited project or components of a larger project and directs one or more teams of business consultants involved in the evaluation of systems requirements and/or the development of new procedures/processes/or policy solutions to address highly complex business needs. May also assess impact and implications from a cost, efficiency, contractual, legal and/or regulatory standpoint.

Determines requirements, plans projects, establishes priorities and monitors progress.

Identifies and exposes the business opportunities and implications of re-engineering projects.

Identifies and facilitates process design changes and executes process improvement initiatives.

Manage weekly team calls to help verify the coordination and benefits for members.

Lead teams to collaborate with up to date statistics on pilot and outcomes for reporting.

Enterprise Ticketing pilot to help streamline Find care, Claims, Coverage, and ID Cards.

Reason of not working - I relocated to Utah in 2018 was to take care of my mom. I relocated back to NJ in 2022.

AIG - Berkeley Heights, NJ January 2017 – August 2018

Employer- The Judge Group

Sr. Project Manager

Managed a team of 19 including developers, Appspot and CAT Modelling teams to successful end to end AGILE and SDLC projects.

At AIG- Lynx project- I have managed a Salesforce installation for power users while working with developers and test scripts.

Managed implementation project with automation and streamlining Salesforce and Power Users for accurate reporting.

Implemented Visio to leadership and Stakeholders as a tool to communicate to the Business and Stakeholders regarding projects working with the cloud.

Also, with AIG I managed many Process Improvement projects with AWS and infrastructure writing statements of work and the liaison to the stakeholders.

Used the Agile Methodology to manage successful technical projects delivered on time and on budget.

Managed successful Database and Server Migrations throughout end-to-end life cycle while meeting the project deadlines on time and on budget.

Managed the AIR Lynx project upgrading four clustered servers using the Agile Methodology managing the project with daily meetings and sprints to manage a successful on time and on budget project.

Deliver status reports to project sponsors and program delivery leads.

Maintain current process and system documentation for all groups.

Client- JP Morgan Chase - Jersey City, NJ May 2016 – December 2016

Employer- The Judge Group

Sr. Project Manager

Managed an 8 Million dollar project REACT (Response Escalation Alerting Communication Tool) using Agile Methodology managing sprints throughout the project. This was the new cloud-based firm wide global notification system that provides timely technology incident-related alerts to management.

Work collaboratively with business teams and project sponsors to execute approved projects on time and on budget while also being a single point of contact for the client. Encompassing the full lifecycle design, testing, training and cut over activities associated with all projects.

Maintain and create new relationships with the Global Shared Services teams that support the organization to assist in streamlining delivery of project needs.

Identify and transition true Infrastructure functions from the iCTOs into the GTI organization. The benefits of doing so were; alignment of standards, improved hygiene and controls, better career progression and a reduction in cost due to economies of scale and removing duplication/hand-offs.

Pfizer - Peapack, NJ Aug 2010 - April 2016

Full Time

Program / Project Manager

Part of the Business Solutions Enablement Team (BSE). Manage and implement PGS and ERP Infrastructure requests through delivery into the RUN status. Act as a bi-directional escalation point to address approach resource needs, issues and risks.

I worked on multiple process improvement projects aligning with Governance and Risk.

Managed all Governance and Risk associated with all approved projects.

Managed $120K budget and staff of 12 establishing a dedicated production environment for Wal-Mart. Planned and executed the VPN, client ID’s and access through portals to Pfizer for clients to support and maintain the application.

Met GO site closure objectives by successfully migrating all SAP Ancillary databases and servers from Great Valley/Pearl River to Needham/Somerset. Successfully stood up the Vlan storage in the ESX farms in the dedicated environments for SAP.

Successfully Deployed Site Recovery Manager (SRM) which is an instant fail over for SAP to meet RTO/RPO objectives for virtual core critical Windows ancillary systems with a $1.5M budget.

Client- Pfizer –Morris Plains, NJ Aug 2009- April 2010

Employer- CSC Corporation

Project Manager

Managed and led the program of a 25-team staff to consolidate the Hyperion Financial Management (HFM) version 9 Infrastructure related to the performance, consolidation, and application and database upgrade project with multiple dependent rollouts.

Managed team of 10 in a 28-hour planned Disaster Recovery with a successful back out plan.

Oversaw project definitions, schedules, while also managing the changes to technical requirements, business/compliance requirements and schedule of the project.

Work collaboratively with business teams to execute SOW and key milestones for approved projects.

Drive change management and process improvement plans working in a team effort with Global Shared Services teams.

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