Customer Service Food Safety
Resume:
Nyaja Porter-Dillard
Cambridge, MA *****
**************@*****.***
Professional Summary
Dedicated and versatile customer service professional with over five years of experience across hospitality, retail, and food & beverage environments. Skilled in team leadership, point-of-sale systems, and delivering memorable guest experiences. Known for adaptability, efficiency, and a strong commitment to quality service.
Authorized to work in the US for any employer
Work Experience
Bartender
AMC Theatres-Boston, MA
June 2024 to Present
• Prepare and serve cocktails, wine, and beer in a fast-paced setting
• Deliver engaging and personalized customer service
• Handle cash/credit transactions accurately using POS
• Maintain cleanliness and inventory per safety standards
• Resolve guest concerns promptly and professionally Hall Ambassador- Heritage Hall
TD Garden-Boston, MA
February 2024 to July 2024
• Greeted and assisted guests through interactive exhibits
• Ensured all display technology functioned properly
• Provided engaging, informative support during visits PSE Mail Processing Clerk
United States Postal Service-Lynn, MA
November 2023 to January 2024
• Sorted incoming and outgoing mail with attention to detail
• Managed documentation and inventory
• Delivered exceptional service at the public service window Supervisor
Verve Cafe, Capitol One-Boston, MA
March 2023 to December 2023
• Supervised daily operations and led team meetings
• Maintained quality standards and ensured food safety compliance
• Processed POS transactions, managed cash deposits, and placed supply orders STL/Associate
Bath and Body-Peabody, MA
September 2022 to February 2023
• Managed shipments, restocked sales floor and off-site stockroom
• Processed purchases and online orders via POS
• Promoted customer loyalty and rewards programs
Food & Bevrage Attendant/Server
Hyatt Place-Boston, MA
April 2022 to November 2022
• provided table service and food delivery to hotel guests, ensuring satisfaction with meals and beverages.
• Processed payments, monitored food storage conditions, and maintained compliance with food safety regulations.
• Supported event catering and breakfast services, adjusting quickly to changing guest volumes and needs.
Sales Associate
TJMaxx-Salem, MA
November 2021 to June 2022
• Unloaded and organized weekly shipments in the home goods department, maintaining neat and shoppable displays.
• Assisted customers in locating products, processing returns, and promoting the TJX Rewards program.
• Managed the register area during peak hours with a focus on efficiency and customer engagement. Phone Agent
OnBrand 24-Beverly, MA
May 2020 to February 2021
• Handled high-volume inbound and outbound customer service calls in a remote environment.
• Scheduled appointments, resolved service inquiries, and consistently met daily performance goals.
• Demonstrated excellent phone etiquette, maintaining a calm and professional tone in every interaction. Retail Assistant
Primark-Burlington, MA
March 2019 to October 2019
• Processed customer transactions, managed fitting room traffic, and replenished sales floor displays.
• Provided recommendations and guided customers through the shopping experience. Sales Associate
Marshalls-Tewksbury, MA
October 2017 to February 2018
• Assisted with purchases, returns, and exchanges at the POS.
• Kept the checkout line area clean and organized, promoted store credit card signups. Education
GED
June 2019 to June 2019
Skills
• Sales & Merchandising
• Communication skills
• Inventory management
• Food safety & Sanitization
• POS transactions & Cash handling
• Customer service & Guest relations
• Conflict resolution
• Hospitality & Beverage service
• Team Leadership & Staff supervision
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