Systems Analyst Business

Mark Allen Langer

**** *. **** ****** *********, FL 33021 Cell: 954-***-**** Email: **********@*********.***

EXPERIENCE and ACCOMPLISHMENTS:

•Experienced Product / Business Systems Analyst. Skilled in the Software Development Life Cycle (SDLC), including requirements gathering and documentation, data mapping and analysis, user interface design, functional and regression testing and validation, implementation, training, and post-installation support.

•Proficient in both Agile and Waterfall software development methodologies, using standard project tools such as Jira, Azure DevOps, MS Teams, Smartsheets, and Confluence.

•Proficient in creating standard project documentation, including Business Requirement Documents, Functional Requirements Documents, user stories and test cases.

•Highly experienced in software testing and testing processes.

•Thorough understanding and experience in technically supporting complex business applications.

PROFESSIONAL EXPERIENCE:

CGI Technologies, Miami Lakes FL (August 2024-May 2025)

Senior Consultant/Senior Business Analyst

Managed user acceptance testing (UAT) for a large software development project to migrate a client’s reports library onto a new platform.

Worked with the project managers to create and manage the sprint cycles.

Created and maintained the project user stories and tasks, and managed the project story board.

Served as the liaison between the client and the CGI development team, for purposes of resolving open questions, issues, and technical problems.

Willis Lease Financial, Coconut Creek, FL (Feb. 2023- Feb 2024)

Business Systems Analyst

•Served as the liaison between the Information Technology team and the various corporate business units.

•Served as the project leader in the upgrade of the Leasepoint application from version 4.8 to 5.4, which required a complete reanalysis and redeployment.

•Oversaw and coordinated User Acceptance Testing (UAT) and provided post-deployment user support.

•Developed business and system requirements for upgrades to vendor-provided software applications.

Moss and Associates, Ft. Lauderdale, FL (Oct. 2022-Jan 2023)

Senior Business Analyst

•Contract assignment to the Digital Transformation team in support of the Workday Implementation project.

•Responsible for representing the implementation team in design sessions, collecting and managing functional requirements, tracking user requirements, and for assisting in test planning and setup/configuration.

•Managed the RAIDD log and tracked all issues from initiation to resolution.

Rushmore Correspondent Lending Services, Ft. Lauderdale. FL (Sept. 2018-Sept. 2022)

IT Business Systems Analyst

•Lead Analyst for a large, multi-location software development team.

•Created functional/technical/data mapping requirement documents and user stories/user journeys for new software features for their proprietary software enterprise product and for associated third-party applications, using Azure DevOps as the team platform.

•Lead daily team standup meetings.

•Served as the liaison between the IT software team and the corporate business units.

•Oversaw User Acceptance Testing (UAT) and provided post-deployment user support.

DCR Workforce, Boca Raton, FL (October 2017 –September 2018) Business Systems Analyst

•Responsible for all aspects of multiple small software development projects, including requirements analysis and documentation, quality assurance, and release management.

•Ran daily scrum meetings.

•Created user stories based on functional business requests.

•Created training material and performed user training on new software features.

JDI Data, Inc., Fort Lauderdale, FL (January 2017-September 2017)

Business Analyst

•Served as the product owner for their core software application.

•Worked with internal business users and external clients to collect business requirements and translate them into technical and functional specifications.

•Created functional/technical requirement documents and user stories for new software features.

•Assisted IT management in release management and planning.

•Created release notes for all product releases.

•Run daily scrum-style meeting to discuss open issues and new work requests.

UIEvolution, Inc., Doral, FL (June 2016 – November 2016)

Product Analyst

•Contract employee responsible for representing the company on a multi-vendor software development project.

•Planned and managed monthly software releases.

•Developed user stories and epics using Agile methodology.

•Represented the company on daily status and scrum calls.

•Documented, managed and escalated routine issues.

BankUnited, Miami Lakes, FL (July 2014-February 2016)

Senior Business Systems Analyst, Information Technology

•Responsible for working with internal business users to collect business requirements and translate them into technical and functional specifications, and to design customer-facing user interfaces, for their proprietary suite of software products.

•Served as liaison between the Web Services team and other teams within Information Technology, and between the business units and Information Technology

•Created test plans and test cases, assisted with testing and release deployment.

•Provided post-deployment support for new software releases.

•Managed the SharePoint document repository for each project I supported.

Bayview Asset Management, Coral Gables, FL (March 2007 –July 2014)

Project Manager, Compliance and Oversight (February 2014 – July 2014)

•Responsible for managing departmental projects from initiation to completion.

•Served as liaison between the Compliance team and Information Technology.

•Created documentation for existing and new processes and procedures, using Azure DevOps and Confluence as the team platforms.

•Led a successful project to automate the Compliance Review process, which included acquiring, configuring and implementing a vendor software/outsourcing solution.

•Worked with vendors and internal employees to ensure that production work stayed on schedule and provided support as necessary to overcome problems and remove obstructions.

Business Systems Analyst, Information Technology (July 2009- February 2014)

•Developed functional business requirements and workflows/user journeys for proprietary and commercial software applications in support of the Mortgage Servicing organization, using both Waterfall and Agile methodologies.

•Documented data flow/data mapping requirements.

•Assisted multiple internal user teams to determine customization requirements for multiple ERP system modules, including MSP and Oracle Financials.

•Served as key contact between Bayview and third-party technology vendors.

•Assisted with deploying new releases and software upgrades by participating in testing, end-user support and the creation of release documentation.

•Served as liaison between the Information Technology team and the user community. This included hosting recurring interdepartmental meetings.

•Provided second-level support for multiple Mortgage Servicing software applications.

Senior Quality Assurance Analyst, Information Technology (March 2007-July 2009)

•Responsible for creating, deploying and administering corporate software Quality Assurance policies and procedures,

•Administered the HP Mercury Quality Assurance toolset.

•Trained and mentored junior Quality Assurance analysts.

•Managed the corporate QA data repositories.

•Reviewed, verified, and approved completed test cycles.

•Developed, maintained, and deployed corporate Quality Assurance documentation and metrics

•Assisted Information Technology management in coordinating Sarbanes-Oxley (SOX) audits.

NationsHealth Inc. Sunrise, FL (July 2006 – March 2007)

Quality Assurance Manager, Information Technology

•Managed the Quality Assurance team to ensure that all internally developed software applications were designed and functioned defect-free.

•Served as “the face” of IT to the user community. Hosted monthly meetings between IT and the operating areas to discuss open issues and concerns.

•Responsible for ensuring that all tasks that were assigned to the department were completed correctly and on schedule.

•Assisted the Quality Assurance analysts in all aspects of testing, including test script creation and execution, regression testing, file analysis, and problem resolution.

•Developed, maintained and reported department metrics.

•Managed and enforced Quality Assurance standards and practices.

•Worked with the Help Desk and other internal departments to resolve technical and user software issues.

United Auto Insurance Corporation N. Miami Beach, FL (August 2005 – July 2006)

Quality Assurance Analyst, Information Technology

•Lead quality analyst on multiple projects to develop and deploy web-based business-to-business insurance sales software applications.

•Assisted in product design and modifications.

•Created and executed test plans to verify new software deliverables.

•Performed regression testing on new releases of existing software.

•Documented and tracked product defects from detection through resolution.

•Provided post-deployment user support.

•Interfaced with third-party vendors to resolve technical issues.

Cordis Corporation Miami Lakes, FL (August 2004 – July 2005)

Software Validation Analyst

•Contract assignment in support of the WW CAPA NetRegulus validation project.

•Participant in a software validation project to verify that the NetRegulus Activity Expert software suite is compliant with FDA CFR part 11 requirements.

•Developed extensive validation documentation and test protocols, including User Requirements, System Requirements, Validation Protocols, Risk Analysis, Validation Reports, and Defect Tracking Reports.

•Assisted in the manual validation testing of the NetRegulus Activity Expert software suite.

•Documented and tracked product defects from detection through resolution.

•Provided post-deployment user support.

IBM Global Services, Doral, FL (July 2002 – August 2004)

Quality Assurance Analyst

•Contract assignment to IBM Global Services/Quality Assured Solutions South (QAS), in support of the Ryder System Inc. account.

•Performed interoperability testing on Microsoft operating systems and other commercial software, to validate the products prior to deployment.

•Worked with client staff to develop and deploy software solutions to resolve business issues.

•Developed and executed test plans and scripts to document all testing projects.

•Documented and tracked product defects from detection through resolution.

•Worked with IBM professional staff to develop technical solutions for client projects and issues.

•Performed Level Three production support for multiple product lines.

•Served as on-site team lead for Quality Assured Solutions, interfacing with IBM and Ryder management and staff as necessary in support of QAS business.

EDUCATION:

Rutgers University, Bachelor of Arts, Political Science and Management

Continuing education and training:

• Computer Systems Validation

• MS Project

• Workday: various modules

• Agile and Scrum methodologies

• HP Application Lifecycle Management (ALM)

• Systems Analysis and Design for IT Professionals

• Team Leader Training

• Team Member Training

• Winning through Customer Service

• Interpersonal Leadership Skills

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