Sales Representative Proven Success

CRYSTAL MCBATH

***** * ******** **, ****** City, MO 64155

816-***-**** *************@*****.***

SUMMARY

Proven success using my marketing background, strong sales skills, along with a great deal of complicated databases showing computer excellence, and the ability to work well with people. Excelled in many aspects of the work industry from Sales to Office skills. Excellent listener as well a problem solver. Great multi- tasker that Also have phlebotomy and medical health experience. My goal is to make a difference in anyway I can. EXPERIENCE

Oxfam international, NCE

Telephone Fundraiser in the Retention division

6/2023 to current

Professionally speak to donors with help from scripted talking points, describing Oxfam's mission, with a goal of acquiring donations over the phone. These are just some examples of calling campaigns. We also include duries like Inviting one-time donors to become sustainers, Donation Upgrade Canmpaigns, Conversion from credit card to EFT Campaigns, New Leads campaigns and any new campaign

introduced.

Professionally answering donor's questions about Oxfam's work and following up on previous Conversations when there is opportunity

● Always remain 2 to 3 times above expected standard.

● •Obtaining donor's information securely to process financial gifts.

● Taking detailed and accurate notes about donor's requests, i.e do not call request, updates and

changes in donor's information.

● Create professional presentations using Microsoft PowerPoint and present to internal teams when needed.

Bread Financial

Executive Commercial and Finance Representative

11/28-current

● Make sure all business account holders get all of there questions and help that they need. This involved much more than just finding their account. This included solving problems, troubleshooting, and reaching out to other team mates until the problem or question was solved

● Extreme multitasking. Including having at least 10 databases open at once, and being able to navigate more than one at a time so all information was recorded and properly documented

● Dealing with escalated calls and upset callers, de-esulating and being able to show a great deal of empathy was imperative. Not only to make the client feel better but to also maintain retention.

● Most of all really good listening skills were imperative to understand not only what action needed to be taken but also to better understand the situation, as sometimes what they are saying is not what they need.

Pyramid consulting Inc.- MO Healthnet Magi CSR

02/22- 11/23

● Take information from applicants and clients including but not limited to household size and composition, income, demographics, tax filling status along with much more information about anyone in the household also needing benefits.

● Follow all HIPPA laws as directed as I am dealing with sensitive personal information.

● Update cases, complete any changes in the household, send required forms for information needed.

● Complete Annual Renewals to make sure clients are still eligible for benefits. Fill out all information needed for the state to finish processing the case, all while using several databases at one time to make sure the information given matches state databases. Crossmark- Direct sales representative. 11/2018-9/2021

● Worked as a representative to sale and promote Ferrero and Ferrara chocolate and candy in convenience stores.

● Developed and communicated a vision for the client to execute plan and sale in items.

● Be actively engaged at each store leveling order to grow volume. Premium Retail Services 08/2012 to 2018

Lead Retail Merchandiser

● Complete projects typically consisting of sets, resets, cut-ins, display installations, surveys & audits and other projects that meet our clients' needs.

● Promote clients’ product including ordering client product as applicable.

● Foster a positive working relationship between store management and employees. Mondelez International 08/2016 to 4/2017

Service Sales Representative

● Maximize sales, conduct effective planning & order-writing, as well as supporting and completing activities such as merchandising & shelf-pricing.

● Establish and maintain rapport with key store individuals while providing outstanding customer service.

● Responsible for maintaining a timely and accurate call schedule. Responsible for identifying and communicating individual store opportunities to the appropriate Mondelez International personnel. Advantage Solutions

(06/2015 to 09/2016)

MARS Chocolate Sales Representative Specialist

● Met and exceeded all sales goals by always being in the top 5% of the company.

● Engaged and built strong relationships with Key Decision Makers by sharing sales data and the action plan to increase sales using the latest technology to drive sales and enhance client satisfaction..

● Tailored selling strategies to influence Key Decision Maker to order additional products to increase incremental sales and to obtain best locations of promotional products. Advantage Solutions

Junior Category Manager (04/2016 to 09/2016)

● for providing the integration of syndicated information into graphical presentations and category management business reviews across functions within the assigned marketing area.

● Finalize all data and organize sales story for presentation to clients by developing business insights.

● Determine and quantify primary business opportunities and key drivers by analyzing data and provide recommendations for business improvement and growth.

● Provide information to clients through the use of syndicated or customer-specific data sources. Office Remedies Incorporated

Data Analyst for the Department of Labor

05/2012-9-2015

● Assist with the collection of monthly and quarterly employment and wage data by interfacing with survey respondents.

● Formats and imports data files into Bureau of Labor Statistics approved software applications and databases to analyze information for the National Jobs report.

● Complete approved data quality procedures for data analysis, editing and coding. H&R Block 01/2011 to 08/2012

E-File Representative

● Analyzed and fixed tax returns that were not accepted by the IRS.

● Provided customer service; calming down customers and easing their anxiety about any issues.

● Dealt with many complaints and handled them in a very professional manner. H&R Block

Seasonal HR Representative

● Reviewed applications for applicants from all over the U.S., determined if they were eligible to move to the next step in the hiring process.

● Sent and received all necessary new hire paperwork to complete their hiring.

● Took all incoming calls and answered any questions applicants had, also trouble shot for people having technical problems.

Chemsearch: NCH Corporation 11/2005 to 09/2007

Business to Business Sales Representative

● Held accountable to establish new accounts and maintain existing accounts.

● Interacted with a wide variety of small to large business to gain loyal clientele.

● Identified problems and defined customers’ needs of product by listening attentively American Red Cross 05/1999-12/2001

Mobile plebotomist

● Take the time to personally connect with the donor making sure they understand the value of their donation.

● Be detail oriented all day to make sure the blood donated follows requirements and meets required goals to make sure the blood can successfully be transfused

● Complete Health History’s including taking vitals and completing phoresis to make sure it was safe for the donor to donate. Also reviewing paper work and relaxing the donor.. WICHITA STATE UNIVERSITY

BA in Psychology with a minor in Biology and Business BUTLER COUNTY COMMUNITY COLLEGE

A.S. Associates degree in Science

American Red Cross Phlebotomy Certificate

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