Customer Service Data Entry

MYLES DAVIS

202-***-**** *****.******@*****.***

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

Efficient and Detail-Oriented

Technical Support

Medical Insurance Rep

Supervisory Experience

Sales

Email Support

Salesforce

Zendesk

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Order and Refund Processing

Data Entry

CRM Software

LiveChat Support

Microsoft Office

Billing

EXPERIENCE

06/2017 to 05/ 2025

Customer Service /Clerical Assistant

Department of Corrections Washington, DC

Cross trained in multiple departments to know all company needs and train new employees.

Analyzed and updated all necessary changes to Salesforce software

Processed customer service requests via phone support and email support

Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

Noted customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

Audited internal data and processes to identify and manage initiatives, improving business performance.

Recommended metrics and models based on observed trends.

Worked with internal teams to understand business needs and changing strategies.

EDUCATION AND TRAINING

Microsoft Office Suite Certification

Act College

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