Francisco Bay Customer Service
Resume:
Work Experience
Airbnb Vacation Rental Manager
Independent - San Francisco Bay Area, CA
September 2017 to May 2024
* handled guest inquiries, bookings, check-ins / check-outs
* provided excellent guest service by resolving issues and complaints
* overseen the property cleaning, repairs and maintenance
* maintained the property inventory for the tourists comfort Home Stager
Sorin Handyman Service
Family Business - San Francisco Bay Area, CA
May 2000 to June 2024
• conduct consultations with the homeowners to target the proper clientele
• highlight the strengths of the property on the market
• plan the space to its maximum attractiveness
• develop a staging technique to amplify the appeal of the buyer Personal Assistant to the business owner, Sorin Capatina Sorin Handyman Service - San Francisco Bay Area, CA May 2000 to June 2024
• schedule appointments and meetings
• screen calls/emails/messages and prioritise the emergencies
• keep the important documents organised by categories
• discuss the workload and manage the time efficiently Check-in Agent
Mexicana Airline - Oakland Airport, CA
July 2007 to July 2010
• greeted the passengers and checked their travel documents
• allocated seats based on the airline's policy and the passenger's preference
• weighted the luggage and issued the tags
• handled various customer service issues, like unaccompanied minors, travellers in wheelchair or connecting flights ticketing Home School Teacher
Independent - San Francisco Bay Area, CA
September 2004 to June 2016
• developed and implemented curriculum/lesson planning
• managed student behaviour/communication
• organised field trips
• assisted with university applications
Realtor
Prudential Realty - San Francisco Bay Area, CA
January 2001 to January 2005
• offered guidance and assisted sellers/buyers
• advertised properties at their maximum value using comparative marketing analysis
• scheduled meetings and showings
• communicated with appraisers/escrows/lenders/home inspectors Personal skills
initiative, quick learner, punctual, well-organised, easy-going, diligent, good social skills, computer literacy, critical thinking, creativity, innovation and autodidact
Hobbies
reading, traveling, exercising, healthy lifestyle, learning a new language, world cultures enthusiast
VALENTINA CAPATINA
By travelling to 35 countries, I had the opportunity to discover the world, which exposed me to knowledge
one cannot acquire from any textbook. My
involvement in various domains of the workforce
allowed me to task on a number of projects, which
enhanced my versatility. Being quick to adapt to any situation, my stellar professionalism and ingrained punctuality make me an exceptional employee.
Personal Information
Dual Citizenship: US and EU
WhatsApp:
E-Mail:
**********@*****.***
Education
Bachelor’s in Engineering
Dunarea de Jos University, Galati
Skills
Excellent Management in Customer Service
Productive Achievements Under Pressure
Generating Solutions for Difficult Situations
Marketing
Microsoft Office / Software Research
Teaching
Industries of Expertise
Hospitality & Tourism, Customer Service, Management, Administrative Assistance, Marketing, Business Operations, Real Estate, Construction, Education & Instructions Languages
English - Expert
Spanish - Intermediate
Romanian - Fluent
Certifications and Licenses
Home Staging and Interior Design Mastery
April 2024 to May 2024
Udemy certified online course, incorporating elements of interior design and decor, throughout the lessons in lighting, colour palette, furniture selection, accessories, staging trends and space organisation, in order to create a marketable and inviting space for potential buyers. Hotel Management, Hospitality and Service
April 2024 to May 2024
Udemy certified online course, including sections in communication skills, hotel work, food and beverage, with the main focus on service, setting and etiquette throughout all the departments, where the guest always comes first. Realtor
September 2000 to December 2000
Certified online course for obtaining the real estate license in the state of California, USA, featuring master classes in laws/regulations, property evaluation, marketing,
negotiation, culminating in a successful state exam pass.
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