Mental Health Case Management

Reva Conley, MSW, BSW, LSW. LCDCi

Social Work Director

Manor, TX, 78653 • 512-***-****

linkedin.com/in/reva-conley-21539058

*********@***.***

Results-driven professional with extensive experience transforming social service programs, optimizing team performance, and driving positive community impact through strategic leadership and innovative solutions.

Instrumental in delivering impactful casework services, mental health assessments, and tailored service plans. Proven expertise in counseling, administration, and strategy implementation. Effective client guidance counseling, behavior modification, and cross-office collaboration. Demonstrated ability to deliver targeted interventions, conduct assessments, and facilitate stakeholder cooperation for positive outcomes. Possess a deep understanding of social work/ethical practices and regulatory requirements. Proven ability to build strong partnerships with community organizations, government agencies, and stakeholders. I am committed to enhancing well-being through transitions, grief support, trauma intervention, and psychosocial assessments. Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for client referrals. Serves as an advocate on behalf of the client. Make appropriate referrals to other social service, education, and/or health agencies as needed. Interprets eligibility requirements, policies, and procedures to clients, other agencies, vendors, and governmental entities.

Areas of Expertise

●Case Management

●Grant Writing & Fundraising

●Risk Assessment & Compliance

●PHQ-9 Screenings

●Developed Addiction Programs

●Program Management

●Financial Eligibility & BIMS Evaluations

●Data Analysis & Reporting

●Staff Training & Development

●Individual and Group Counseling

●Team Building & Leadership

●Referral Facilitation

●Health & Psychosocial Assessment

●Client Guiding & Counseling

●Addiction Assessment and Counseling

Accomplishments

Delivered psychosocial education, crisis intervention, and advocacy for patients, families, and interdisciplinary teams by participating in department and team meetings.

Led multi-agency meetings to address individuals' social and behavioral needs, guide program and facility standards, and research innovative strategies based on best practices for community leaders.

Specialized in evidence-based psychotherapies for complex mental illness within the Recovery Model, while also implementing strategies for accessing internal/external resources for veterans and their families.

Conducted psychosocial assessments, offered social work services, performed case management, and implemented discharge plans for multiple patient populations in inpatient and outpatient settings while ensuring comprehensive documentation.

Engaged diverse populations by utilizing advanced psychotherapeutic techniques and case management strategies to address post-traumatic stress disorder, addictions, co-occurring disorders, and serious mental illness within the framework of regulatory policies.

Director Case Managers that directly support clients (homeless/at-risk of homelessness, re-entry, disability, opportunity young adult and adult, etc.) assisting with training, education, and employment.

Professional Experience

Travis County-CES 2023-Present

Provide education classes both in person and virtual to those individuals who come to the attention of the court for personal growth and development with the ultimate goal of lessening the propensity for future law violations. Provide opportunities for self-assessment, information, commitment to change, and setting goals. These classes intend to enhance the participant's competencies, assist the participant in obtaining a more positive mindset, prevent thinking errors, and as a result, prevent future law violations. The curricula utilized in the classes were developed by the National Curriculum & Training Institute, Inc. (NCTI), which has been in existence since 1981. All classes are evidence-based utilizing cognitive behavioral therapy. Each class is designed for specific offenses and offenders.

Riverside Nursing & Rehabilitation Facility, Austin, Texas 2022 – 2023

Director of Social Work

Provided casework services, encompassing mental health assessments, PHQ-9 screenings, BIMS evaluations, and problem-solving to formulate tailored service plans aiding patients and families in addressing mental, cognitive, and medical challenges by aligning with medical guidance for optimal social and health adaptation. Evaluated financial eligibility, facilitated referrals, and aided in securing financial, medical, or related services for families by redirecting ineligible applicants to alternative sources. Generated social histories, patient progress reports, evaluations, and summaries. Managed caseload records and files to ensure organization and accessibility for efficient case tracking and management. Given comprehensive counseling services by addressing personal, addiction, and behavioral issues, alongside adept administration, and development strategy implementation through keen observations. Steered assessments of residents' psychosocial and emotional needs and formulated personalized care plans. Oversaw admission and discharge processes by addressing concerns or complaints. Offered medical social work consultations for patients, program staff, private medical professionals, and hospital social service departments.

Collaborated on Veteran Projects with the University of Denver through close research engagement.

Involved in continuous training initiatives, while delivering supportive services to elderly patients and caregivers facing challenges.

Facilitated residents and families' transition to nursing home life, while providing support for coping with loss and grief.

Enhanced well-being through mental health counseling, patient education, support groups, and safeguarding against abuse to elevate residents' quality of life.

University of Denver, Denver, Colorado 2018 – 2023

Social Work Student

Analysed intricate social work cases to develop effective intervention strategies. Advocated for the rights and well-being of clients within various social systems. Collaborated with community resources to enhance client support and empowerment.

Pursued opportunities for self-reflection and supervision to enhance personal and professional growth.

Participated in ongoing training and education to stay abreast of emerging social work theories and practices.

Restoration Counseling & Psychotherapy, Desoto, Texas 2016 – 2017

Counselor

Presented client guidance and counseling in a clinical setting by specializing in behaviour modification strategies for successful life transitions and full recovery. Directed client meetings to assess issues, devise solutions, and formulate goals/treatment plans. Assessed critical needs, developed case management plans, evaluated growth outcomes, implemented interventions, and coached on self-esteem and positive learning in assigned areas. Addressed concerns by ensuring consistent and fair application of principles and practices.

Performed objective information analysis, formulated fact-based conclusions, provided consultation on final determinations, and synthesized findings in written reports.

Enabled cross-office collaboration and enhanced departmental programs by coordinating activities and working closely with offices and administrators.

Instructed effective coping mechanisms, facilitated group/individual therapy sessions, communicated progress updates, and initiated referrals to community providers.

Offered grief counseling for individuals coping with the loss of family, friends, or pets.

Forensic Counselor / Social Worker Public Defender Service, Washington DC 1999- 2015

Conduct face-to-face interviews for intensive case management in both jail and the community to ensure direct referral and coordination of services with state and local entities providing specific intervention services to clients and families at risk, of long-term addiction, mental health, and medical health issues.

Perform comprehensive client assessments and questionnaires. Develop assessment-based care plans to coordinate clients’ plans and aftercare. Ensure client access to medical and behavioral health services with an agency identified or in the community. Familiarize clients with external social support services including rehabilitation programs within the hospital and the community. Collaborate with doctors and other care team members to assist clients with outpatient appointments, benefits appointments, and chronic illness. Participate in care team meetings with the client’s provider and other care team members.

Participate in quality assurance and continuous quality improvement activities and projects. Participate in hospital and departmental training sessions to increase knowledge and skills. Intervene as an advocate for clients to resolve emergency problems in crises. Assist clients with appointments and conduct home visits and community evaluations.

Develop memorandum in aid of sentencing, case study, youth act studies, home study, and discharge plans, and coordinate with other community entities to assist with clients' identified needs including individual and group counseling, transportation, education, housing, medications, medical supplies, and childcare. Testify in court proceedings and implement service plans and care coordination, including home visits, visits at community provider sites, and other healthcare locations as needed.

Assisting skills, which include helping clients, understanding academic procedures and policies, as well as providing clients with pertinent information about degree requirements and academic progression. I exercise a personal and supportive approach to encourage enhanced performance levels. An adaptable and flexible nature is attained through working in situations of a demanding, mission-critical nature where the overall success of each individual desired outcome. I have a team-centered attitude that, coupled with my drive to come up with the necessary results, is extremely likely to be of the greatest benefit to the client and the institution.

Provides intervention for crisis-oriented situations. Maintains accurate documentation of intervention services and monthly reporting of individual caseload information as required by the agency policy. Complies with the National Association of Social Workers (NASW) Code of Ethics and maintains legal and regulatory accountability.

Accomplished on-site interviews for case management by bridging jail and community settings to facilitate seamless referrals and service coordination with state and local entities.

Carried targeted intervention services to at-risk clients and families by addressing potential long-term addiction, mental health, and medical health challenges.

Supervised thorough client assessments, crafted individualized care plans aligning with assessments for IEP coordination, and facilitated access to diverse community services.

Cooperated with parents, teachers, and school staff to identify root causes like truancy and misbehavior.

Facilitated collaboration among students, homes, schools, courts, protective services, doctors, and various contacts to support children/clients grappling with challenges like disabilities, abuse, or poverty.

Additional Experience

Counsellors / Supervision Officer Tarrant County Probation Department, Fort Worth, TX

Director Program / Case Manager Tarrant Council, Fort Worth, TX

Lead Educational Specialist Tarrant Council on Alcoholism & Drug Abuse, Fort Worth, TX

Education

Master of Social Work University of Denver, Denver, Colorado

Master of Arts in Counseling Trinity University, Washington, DC

Bachelor of Arts in Social Work Bishop College, Dallas, TX

Licenses & Certifications

Licensed Social Worker

Certified Acudetox Specialist

Certified Licensed Chemical & Drug Counselor/ LCDC-I

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