Customer Service Dining Room

CM

CARMEN MARTINEZ

**********@*****.*** 321-***-**** Orlando, FL 32824

Summary

Positive and upbeat makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. High-energy skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Skills

• Dining crew workflow

optimization

• Wine pairings

• Dining customer service

• Food inspection

• Seating assignment

preparation

• Table setting arrangements

• Menu memorization

• Fluent in Spanish

• Relationship building

Experience

Universal Studios Orlando, FLRestaurant Hostess10/2019 - Current

• Greeted guests and sat customers at tables or in waiting areas.

• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

• Escorted guests to seating area, furnished menus and highlighted daily specials.

• Answered telephone to provide dining information and take reservations.

• Accommodated guests with children and special needs to promote comfortable dining experience.

• Developed long-term relationships with customers to increase opportunities for repeat business.

• Worked with VIP tours making sure the receive the best experience. Disney World Orlando, FLPrivate Dining01/2018 - 08/2019

• Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.

• Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.

• Assessed sales statistics to improve strategy and meet quotas. Bloomingdale's Orlando, FLSales Associate04/2015 - 06/2017

• Helped customers find specific products, answered questions and offered product advice.

• Trained new team members in cash register operation, stock procedures and customer services.

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

• Sold various products by explaining unique features and educating customers on proper application or usage.

• Built and maintained relationships with peers and upper management to drive team success.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Developed trusting relationships with customers by making personal connections.

• Assessed customer needs to provide assistance and information on product features.

Education and Training

Miami Edison Senior High School Miami, FLHigh School Diploma05/2015

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