Business Development Customer Relationship
Resume:
DIPUO SHAROL
DIBODU
**A Vincent Rd, Meadowlands, JHB
**********@*****.***
PROFILE
Sharol has been involved in sales and customer relationship building for 12 years. Her customers include both formal and informal, as well as on and off consumption. She is a dynamic and performance-oriented professional with a track record in driving revenue growth and fostering lasting client relationships. Leveraging a unique blend of strategic thinking, persuasive communication, and a customer-centric approach, I excel in delivering exceptional sales outcomes and elevating customer satisfaction.
EDUCATION
Matric Inanda Seminary, Durban
2003
Bachelor of Arts in Communication Science UNISA
(FIRST YEAR CURRENT)
Project Management Varsity College
2011
EXPERIENCE
CURRENT PROJECTS
- Director Lemon Inc. Solutions
- Sub-Contractor Joburg Water
JUNE 2021 - CURRENT
Water meter installations
Merchandiser / Sales consultant Swift merchandising (Beam Suntory) APRIL 2019 – APRIL 2021
2020-2021
Sales Rep United National Breweries
SEPTEMBER 2017 – MARCH 2019
2
Main Purpose: Pushing volumes, calling on customers, business development and customer relationship management.
Duties:
• Meet sales targets set on a monthly basis
• Call on a minimum of 15 outlets per day
• Maintain the relationship
• Manage price control at outlets as per RRSP
• Make sure there is stock availability and visibility.
• Arrange and plan for promotions at the outlets
• Make sure there’s point of sale visible at the outlets Reason for Leaving: Career growth and job stability Sales Rep (JHB) Contract Truck Hire
MARCH 2017 – SEPTEMBER 2017
Main Purpose: Pushing volumes, calling on customers, business development and customer relationship management.
Duties:
• Sales
• Cold calling
• Business development
• Customer relationship management
Pregnant and maternity leave Jan 2016
JAN 2016 – MARCH 2017
Field sales representative (JHB) Distell
SEPTEMBER 2013 – JAN 2016
Main Purpose: Sales, business development, promotions and customer relationship management Duties:
• Sales
• Business development
• Promotions
• Customer relationship management
• Achieve sales targets as per company plan
• Customers in formal and informal markets and working on and off consumption
• Products: all Distell products
• Increase awareness of the brands with promotions or posters at the outlets 3
• Call on a minimum of 10 outlets per day ensuring all the 3As are implemented accordingly
(Availability of products; Accessibility of products to consumer; Affordability according to the recommended retail price)
• Increase sales coverage by identifying new sales prospects according to segmentation tool which was set when areas were allocated
• Negotiate ambient space for brand awareness at the outlets
• Build effective working relationships with customers and understand their needs
• Calling on existing customers and identifying new customers in the given area
• Attend to customer queries by reverting to the business and resolving within the given turnaround time
• Always monitor products on shell for shelf-life purposes
• Providing timeous feedback to team and internal customers on areas for improvement Reason for Leaving: Pregnant
Receptionist / Academic Assistant Varsity College MAY 2011 – JUNE 2013
Main Purpose: Assisting lecturers with students’ assignments, exams and admin Duties:
• Collecting student assignments
• Liaising with lectures
• Assisting with timetable setting
• Exam preparations
• Arrange for re-writes and supplementary exams
• Coordinating of internal and external meetings
• Drafting, typing, faxing and filing
• Organizing sufficient books and stationery for students
• Data Capturing of student’s files
• Preparing Student Allowances
• Liaising with ABSA bank (for student’s accounts)
• Weekly, Monthly & Quarterly Reports
• Entry Evaluations/ Screenings of Applicants
• Coordinating Students Orientation
• Job Placements for students
• Site visits at student placements
• Traveling to other branches
• Ordering & Issuing stationery
• Data capturing
Reason for Leaving: Career growth
Office Administrator/PA Ifihlivle Aircon Co-Operation JULY 2008 – APRIL 2011
Main Purpose: General administrative and secretarial 4
Duties:
• General administrative and secretarial functions
• Managing diary for the marketing manager
• Taking minutes during meetings as required
• Drafting, typing, faxing and filing and distribution of correspondence
• Coordinating of internal and external meetings
• Assisting with company functions and events
Reason for Leaving: Company had to restructure and retrenchment Telesales Consultant S.A. Warranties
MARCH 2007 – DEC 2007
Main Purpose: Sales, business development and customer relationship management Duties:
• Sales - Selling warranties to clients
• New business development
• Customer relationship management
• Maintaining client base
• Renewing existing warranties
Reason for Leaving: Career growth
Consultant Cell C
FEB 2005 – FEB 2007
Main Purpose: Sales, business development, and customer relationship management Duties:
• Sales
• New business development
• Maintaining customer base
• Assist with customer queries
• Update customer’s details
• Assist with billing query
Reason for Leaving: Career growth
SKILLS AND KEY COMPETENCIES
• Customers in formal and informal markets
• On and off consumption
• Liquor and logistics industry
5
• Sales, cold calling and business development
• Customer relationship management
REFERENCES
Tebogo Moganedi
Sales manager for Distell
Contact: +27-82-632-****
Garth
Sales manager for Beam Suntory
Contact: +27-60-869-****
Khumo Matlotleng
Varsity college
Contact: +27-79-164-****
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