Customer Service Assistant Manager
Resume:
Raymond A. Johnson
************@***.***
Feburary 2024- Present
Circle K 2706806, 25797 S. La Highway 16 Denham Springs, La. 70726 225-***-****. providing excellent customer service and accurately processing customer transactions. This includes greeting customers, ringing up purchases, handling cash and credit card payments, and providing change. Helped to increase sales during the overnight hours by thirty-eight percent, customer count by fifty percent. Assist with reciving of invitory, stocking and cleaning the store daily.
November 2023 - Feburaty 2024
Andys Frozen Custard -27356 Crossing Cir, Denham Springs, La 225-***-****. Assistant Manager. Demonstrate a calm demeanor during periods of high volume or unusual events. Display a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer service by developing action plans and directly motivating and instructing the store team to implement them. Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations. Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Monitor and manage store staffing levels. Communicate clearly, concisely, and accurately in order to ensure effective store operations. Utilize management information tools and analyze financial reports to identify trends and issues in store performance. Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.
February 2023 -October 2023
Firehouse BBQ- 33875 La Highway 16 Watson, La 70706 225-***-****. Kitchen Manager/ Shift Lead. Responsible for overseeing daily menu items are prepared properly for the day. Improved waste by twenty-five percent since February. Restructured cleaning schedule of the kitchen improving the overall function of the area. Received stock shipments twice weekly. As shift-lead, supervised three-six people and monitoring their duties.
September 2022-November 2022
Project Manager, Q-Baum LLC- Pryor OK. Worked as primary contractor to establish a budget and secure contract for the renovations of pharmacy. Worked with local and state officials to ensure that all laws and requirements were met in a timely fashion. Worked closely with the owner to make proper choices and judgement on spending money. Created and designed the outside landscaping. Project came in thirty-two thousand dollars under the projected budget.
July 2021- December 2022
Baker- Pit Stop BBQ, Pryor, Ok. Prepared all baked goods for the restaurant. Assisted with caterings, special orders and marketing. Increased the number of special cookie and pie orders by thirty-sevens percent in the first two months. Established a plan and implemented the start of breakfast and lunch specials. Introduced the concept of “blue plate” to improve sales on the weekends.
December 1992- May 2020
William Bradford Christiam School- Pryor OK
Volunteer coordinator for fifteen years. Grew the annual fundraiser from a small event to one that had tripled in size. Organized the sale of fireworks for twenty years. Grew it from a $5000-year fundraiser to $80,000 my last year. I worked as a substitute teacher, office staff and transportation of students to many events
July 2009 – February 2011
LPN, Oklahoma Department of Veterans Affairs- Claremore, OK
Floor manager for fifty residents, ensure that each resident received medications timely, proper care from nursing assistances and that resident care plans were followed.
February 2005- January 2010
Intake Coordinator/ St. Francise Healthcare Systems Tulsa, OK
Organized new patient information, sent to proper disciplines to ensure the patients were admitted in a timely fashion. Assisted with QA prepared reports on data obtained from patient charts. Assisted with field visits on a prn basis.
December 2002- February 2005
Intake Coordinator/ Odyssey Health Care Tulsa, OK
Developed the Medical Records department, established policies and procedures that met federal guidelines. Developed the medical supplies department and inventory tracking system. Obtained contracts to ensure payment for services were met. Responsible to stay within the monthly budget when ordering supplies.
March 2001-June 2004
Scheduler/LPN, Amedisys Home Health- Claremore
Scheduled field staff visits, admissions, and follow up phone calls. Monitored visits to make sure that visit protocol was being followed and that visit ranges were being met.
Education
2024
Food Handlers Safety
Certification in Food Safety and Serving two hour course
Certification # L2S000030547842 exp 01/2027
Learn2Serve Louisiana Responsible Vendor with Exam
Certification exp 01/2028
UTS PASS Training and Compliance
ClassC Operator Certification
2016-2018
Culinary Arts and Business Northeastern Vocational School Pryor, Ok
3.35 GPA. Learned many new concepts in management and marketing.
2003-2007
BS Health Care Management and Service, UOP-Tulsa
3.75 GPA, Team leader for three community service projects, two were covered by local media.
1994-1995
Nursing, Northeast Oklahoma Vo-Tech Center-Pryor
3.9 GPA, State and National first place winner Community Education Project for HOSA, HOSA President
Volunteer Work
November 2020- November 2022
Claremore Church of Nazarene- Claremore, OK
Prepared breakfast for fifty to seventy-five people every Sunday. Kept inventory of kitchen supplies, food and cleaning supplies. Catered most special event meals. Assisted with upkeep of the grounds. Operated and recorded Sunday morning services for Face-Book live. Fill in for soundboard and lighting.
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