Customer Service Data Entry

OLABODE SUNDAY AJIBOYE

Sausalito, California ****5

*******.*******@*****.*** - 510-***-****

Professional Summary

Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. Looking for an opportunity to work with an innovative company that encourages growth. Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

• Associate of the Year Quarter Award

• Attention to Detail

• Administrative Support

• Administrative Office Operations

• Customer Relationship Management

• Customer Service

• Dependable and Responsible

• Data Loss Prevention

• Data Entry

• Effective Communication

• Employee Training

• GSOC(Global Security Operation Center)

• Issue Resolution

• Information Processing

• Leadership

• Legal Administrative Support

• MS Office-Excel, Microsoft Words, QuickBooks, Lotus1-2-3

• Office Management

• Office Equipment

• Problem Solving

• Performance Improvement

• Resource Coordination

• Report Analysis

• Records Preparation

• Schedule and Staff Management

• Strong Interpersonal Skills

• Self Starter

• Time Management

• Team Bonding

• Technical Support

• Verbal and Written Communication

Professional Experience

DATA ANALYST SKILLS

• Produced monthly reports using advanced Excel spreadsheet functions.

• Identified, analyzed and interpreted trends or patterns in complex data sets.

• Utilized data visualization tools to effectively communicate business insights.

• Participated in requirements meetings to understand business needs.

• Extracted and interpreted data patterns to translate findings into actionable outcomes.

• Upheld security and confidentiality of documents and data within area of responsibility.

• Collaborated with business-unit leaders to identify and prioritize problems.

• Documented effective and replicable methods for extracting data and organizing data sources.

• Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.

• Analyzed data to identify root causes of problems and recommend corrective actions.

• Provided technical support for troubleshooting analytics and reporting issues.

• Maintaining accurate payroll

• Supervisory and training of newly employed staff

• Data information, Phone Programming and Activation

• Managed daily data entry and kept clerical information accurate and up-to-date.

• Maintained and updated office records, both digital and physical.

• Interacted with customers by phone, email, or in-person to provide information.

• Collaborated with various departments to complete assigned tasks.

• Prepared and edited documents to produce precise, accurate and professional communication.

• Delivered clerical support by handling range of routine and special requirements.

• Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.

• Monitored security to help maintain equipment, data and information safety.

• Assisted with budgeting and financial management to keep office operating within budget.

• Input data into spreadsheets and databases.

• Reviewed files, records and other documents to obtain information to respond to requests.

• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

• Created and maintained detailed records of all office activities.

• Support day-to-day cybersecurity threat detection and incident response operations through indicator pivoting, campaign analysis, and tactical intelligence

• Identify and enhance processes where automation has potential to improve efficiencies, provide actionable data, and facilitate collaboration across GSOC

• SOLINK, AMBIENT, SCYLLA-Threat Detection Solutions and Leverage Security Orchestration, Automation, and tools to identify threat patterns, enrich investigations, and build automation-supported workflows

Banking Officer

• National Youth Service Corps 1 year Program- West Africa, Nigeria Payroll Coordinator

• General Office Accounting

• Prepared consolidated internal and external financial statements by gathering and analyzing information from general ledger system and from departments

• Maintained and balanced automated consolidation system by inputting data; scheduling required jobs; verifying data

• Analyzed information and options by developing spreadsheet reports; verifying information.

02/2022 to Current

GSOC Associate Analyst

Gap Inc. Corporate Headquarters – San Francisco, CA

• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports

• Collect operational data, analyze and take appropriate corrective actions when required

• Continuously monitor GSOC systems for functionality and status

• Conduct basic system troubleshooting and, if possible, resolve problems before escalating to contractual system technicians

• Dispatch and coordinate response to service calls including but not limited to building access, office access, stage openings, gate openings, etc

• Monitoring of open-source intelligence, social media, and other intelligence gathering tools to identify potential threats to GAP Inc

• And its assets

• Notify and coordinate corporate emergency responses by escalating events by advisories, alerts, and other communications

• Follow procedures for managing various of incidents, from minor incidents handled locally to global crises

• Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed

• Provide lead direction at GAP on Grave Shift; act to ensure post orders are followed and to verify completion of assignments,

• Notify proper authorities and clients in emergency situations 01/2008 to 01/2022

Security Site Supervisor

ProTech Security Company – San Francisco, CA

• Wrote and submitted daily reports on security team operations.

• Recorded incident reports with detailed accounts of occurrences.

• Developed improved training methods with focus on public safety and officer awareness.

• Removed unauthorized persons from facility grounds.

• Managed team schedules to provide effective security coverage for building needs.

• Analyzed and investigated incidents alongside functional management and security supervisors.

01/2019 to 01/2020

SR Security Officer Manager

Tiffany And Company – San Francisco, CA

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Provided exemplary customer service

• Handled and routed incoming calls

• Scheduled merchandise pick up and delivery

• Provided Payroll Support for Timesheet accuracy

• Provided Operational support

• Transported high end merchandise to customers and retail stores

• Provided employee training for employee enhancement

• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

• Worked independently and collaboratively to resolve urgent issues to protect lives and property.

• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Cross-trained existing employees to maximize team agility and performance.

• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

• Improved safety procedures to create safe working conditions for workers.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Established team priorities, maintained schedules and monitored performance. 01/2006 to 01/2008

Health Care Security Officer

Kaiser Permanente Health Care,

• Control Room Dispatcher (SOC)

• Monitoring Alarms

• Field Security (Coordinating and providing a good Secured Working Environment for Medical Personal,Staffs, Patients and Visitors).

01/2005 to 01/2006

Account Clerk

Prince Tax and Accounting Services, 3810 Telegraph Avenue

• General Administrative Support Data and Information Collection

• Bookkeeping and General Accounting Tax Preparation 01/2004 to 01/2006

Concierge Front Desk Officer

Sprint PCS

• Provide excellent Customer Service

• Provide protection of Company's properties, Employees and Visitors

• Access Control; Granting and issuance of Access Badges

• Patrol Interior and Exterior of the facility as a Rover

• Conduct escort assistance to the staffs and Visitors as requested

• Maintain Civility at all time in our building

• Answering and routing of phone calls to the proper department's Staff

• Report writing; Incidents, Condition and Daily Activities reports

• Train newly hired Officers in accordance with the company policies and State law

• Ensuring of proper time-sheet log and supervision of punctuality for duty coverage

• Dispute resolution management and maintain civility at our work place at all time

• (Manager DL.) (510) 452- 1130.

01/2004 to 01/2005

Account Clerk

Chris Akhidenor CPA, 286 Santa

• Clerical Administrative Support Data Collection

• Bookkeeping/Audit and General Accounting Taxes Preparation 01/1998 to 01/2002

Staff Accountant

B.M. Dalhatu & Co, Barister & Solicitors

01/1997 to 01/1998

Auditor Trainee Officer

Union Bank of Nigeria PLC, F.C.T

• Auditing

• Revenue Collections and Allocations 6

01/1993 to 01/1994

Accountant

Olusola Adekanola, Ilorin

Education

Tax Preparer Certificate (2003) 1-800

H & R Block Taxes School, Kwara State Polytechnic - San Lorenzo, CA. 2011

A.S: Business Administration/Accounting

College of Alameda

American Heart Association CPR-AED

2002

Certificate in Excel Software Application

Berkeley Adult School

1998

B.S/HND: Accounting

Kwara State Polytechnic

1995

Diploma: Data Processing

Fact Computer Training Institute

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