Customer Service Team Trainer
Resume:
Michele Hatch
Dyersburg, TN *****
*****************@*****.***
Work Experience
Arby's Team Trainer
Arby's-Dyersburg, TN
February 2024 to October 2024
• Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
• Consistently met or exceeded individual productivity targets while working collaboratively within a team setting
• Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
• Demonstrated adaptability by successfully working with diverse personalities and skill sets within the team
• Consistently demonstrated a strong work ethic, contributing to the overall success of the team
• Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
Cashier/Customer Service
ALL-IN-ONE-Dyersburg, TN
March 2021 to August 2021
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Performed opening/closing duties including counting money in the register before/after shifts Team Trainer
Arby's-Dyersburg, TN
April 2004 to September 2019
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
• Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
• Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
• Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
• Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
• Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
• Collaborated with kitchen staff to communicate special requests or dietary restrictions from guests accurately
• Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations
• Handled guest complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction levels
• Consistently achieved XX% upselling rate by recommending additional menu items or promotions to increase sales revenue
• Efficiently served an average of XX customers per shift while maintaining high-quality service standards
• Received XX positive feedback comments from satisfied customers through online review platforms
• Contributed ideas for improving operational efficiency such as implementing a new order-taking system that reduced wait times by XX%
• Participated in regular team meetings to discuss performance goals, provide feedback on areas of improvement for the restaurant's overall success
• Trained new crew members on proper food preparation techniques resulting in improved consistency across all dishes
• Implemented cross-training program among crew members resulting in increased flexibility and improved customer service during peak hours
• Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders to ensure availability of ingredients
• Collaborated with the kitchen team to ensure timely delivery of food orders while maintaining quality standards
• Maintained a clean and organized work station, adhering to safety guidelines and minimizing accidents or injuries
• Demonstrated strong knowledge of menu items, ingredients, and allergen information to assist guests with dietary restrictions or preferences
• Supported fellow crew members during busy periods by assisting with tasks such as bussing tables, refilling drinks, or running food orders
• Consistently achieved XX% accuracy rate in order taking and processing payments
• Implemented new cleaning procedures resulting in improved sanitation scores from health inspections
• Trained new crew members on effective communication techniques resulting in enhanced teamwork dynamics
Education
High school diploma
Dyersburg High School - Dyersburg, TN
August 2001 to May 2005
Skills
• Food Production
• Food Safety
• Food Handling
• Food Preparation
• Cleaning Experience
• Kitchen Experience
• Food Service
• Cash Handling
• Cooking
• Retail Sales
• Pricing
• Restaurant Experience
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