Data Entry Administrative Support
Resume:
HOLLY
MCGRAIL
**********@*****.***
Willis, TX 77318
SKILLS
Office Administrative Support
Payroll Administration
Appointment Coordination
Financial Record Keeping
Proficient in QuickBooks
Financial Statement Reconciliation
Proficient in Bookkeeping Software
Data Entry
Bookkeeping
Bank reconciliation
General ledger management
EDUCATION
Strayer University
Online
No Degree: Business Management
Camden County College
Blackwood, New Jersey
Associates Degree: Human Services
PROFESSIONAL SUMMARY
Experienced professional with a background in remote work, scheduling, payroll, customer service, and administrative assistance. Over 15 years of experience in information and record management, office administration, and receptionist duties. Dedicated 4 years to social and community service. Proficient in software including Salesforce, Teams, Docebo, Zoom, Microsoft Office, QuickBase, Case360, Sentinel, Adobe, and QuickBooks. Well-equipped to handle tasks efficiently and effectively.
WORK HISTORY
CP Weber INC North Lake Grill - Bookkeeper
Willis, TX • 01/2023 - Current
• Maintain and process invoices, deposits, and money logs.
• Handle payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Complete payroll for employees and maintain detailed records of procedures.
• Prepare monthly bank reconciliations to ensure accurate representation of company's financial position.
• Reconcile and correct issues with financial records.
• Track expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Support year-end closing procedures by preparing adjusting journal entries as needed.
• Establish QuickBooks accounting system to reflect accurate financial records.
• Implement a more efficient filing system for financial documents, improving accessibility and organization.
• Reduce errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
• Complete tax forms in compliance with legal regulations. Serenity Med Spa - Head Bookkeeper
Livingston, TX • 01/2023 - Current
• Maintain and process invoices, deposits, and money logs.
• Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
• Track expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Support year-end closing procedures by preparing adjusting journal entries as needed.
• Establish QuickBooks accounting system to reflect accurate financial records.
• Maintain accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
• Implemented a more efficient filing system for financial documents, improving accessibility and organization.
• Reduce errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
• Provide support during audits by supplying requested documentation promptly and accurately.
• Complete tax forms in compliance with legal regulations.
• Reduce errors in financial statements with meticulous attention to detail during data entry.
• Maintain compliance with tax laws, ensuring timely filing of all required documents.
• Enhance operational efficiency by automating routine bookkeeping tasks.
• Improve tax preparation efficiency, organize and review all relevant financial documents.
• Reconcile company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit- ready.
Omni Interactions - GPS (Gig Product Specialist)
Remote (Work From Home) • 01/2022 - Current
• Gig Product Specialist for Oak Street Health
• T2 QuickBooks Online; Online Payroll
• Train and Cross Train GBA's; monitor calls for Quality and Compliance, and provide support sessions to inform them of the areas in their metric scores that are in need of improvement
• I collaborate with other management and cross-functional teams to identify and prioritize new development concepts to streamline product development processes.
• As a T2/ SME at Omni Interactions, I act as a main resource to new agents as well as the tenure agents which also includes responding to Escalations and Supervisor Call-back Requests
• Analyze Quality Control and proper use of products and troubleshooting techniques
• Develop comprehensive product training materials, significantly improving team knowledge and customer support quality.
• Diagnose and troubleshoot hardware, software and network issues.
• Manage and motivate contractors to be productive, professional, organized and keep a safe environment for all.
• Maximize performance by monitoring daily activities and team members.
• Achieve departmental goals by developing and executing strategic plans and performance metrics.
In Home Attendants - Caregiver
Spring, USA • 09/2014 - 12/2021
• Built strong relationships with clients to deliver emotional support and companionship.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
• Assisted disabled clients to support independence and well-being.
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