Human Resources Customer Service

MAGGIE PLAVAN

************@*****.***

619-***-**** SAN DIEGO, CA

Professional Summary:

I am a business professional with 4 years of experience in professional recruitment. With a background in Psychology and a growing passion for Human Resources, I am dedicated to leveraging my skills in rapport building, empathy, and interviewing to excel in the field. My expertise in recruitment, customer service, and resilience enables me to support candidates at every stage of their journey, ensuring their complete satisfaction. I am currently seeking a position in Human Resources where I can utilize my skill set and expertise to contribute to an organization's success.

Professional Experience

Professional Development Career Break

Apr 2023 to Dec 2024

San Diego, CA

● HR Certification from San Diego State University Insurance Recruiter QuestPro (Remote)

Sep 2022 to Apr 2023

Dallas, TX

● Managed recruitment for 4 positions simultaneously, including HR Benefits Specialist, various Underwriter positions, and Claims Specialists.

● Conducted an average of 50 daily calls, maintaining a 2:1 ratio of submissions to 1st interview and a 4:1 ratio of 1st interview to job offer. Technical Recruiter Evolve Vacation Rental (Contract/Remote) Apr 2022 to Aug 2022

Denver, CO

● Successfully filled 5 roles, including Full Stack Engineer, NodeS Engineer, Senior Help Desk, Data Analyst, and Technical Program Manager.

● Sourced talent, reviewed resumes, and coordinated screenings with candidates.

● Facilitated the entire recruitment and hiring process. Remote Technical Recruiter Unity (Hybrid)

Jan 2022 to Apr 2022

Dallas, TX

● Assisted in the establishment and management of the company's IT recruitment division.

● Responsible for sourcing and building a comprehensive Bullhorn database with candidates from various IT domains, including Development, Infrastructure, and Functional.

● Educated my manager, who previously focused on Account and Finance recruitment, on the IT job market and different types of positions. Technical Recruiter Hays

Dec 2019 to Dec 2021

Dallas, TX

● Specialized in IT development recruitment, with a focus on Java, NET, mobile, and front-end jobs.

● Developed and maintained a successful pipeline of candidates.

● Collaborated closely with account managers to ensure candidates met client's standards and matched job requirements.

Education

HR Management Certification - San Diego State University Completed December 2024

M.S., Palo Alto University Clinical Psychology

Graduated June 2019

B.A., University of California, Santa Cruz Intensive Psychology Graduated March 2016

Skills:

● Recruitment

● Customer Service

● Rapport Building

● Interviewing

● Technical Sourcing

● Boolean

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