Quality Assurance United States

Summary

I am a **-year military veteran looking to grow in a meaningful career. Throughout my military journey, I managed personnel, scheduled flights, instructed, examined aircrew member performance, and performed quality assurance checks on aircraft repairs. I have many transferable skills from the military that should work well in any field, to include following orders, use of standard operating procedures, working independently or with a team, and prioritizing assignments. You will notice I have a break in work history due to being my father’s primary caregiver.

Leadership

Management

Operations

Communication

Consulting

Scheduling

Evaluations

Train and Mentor

Quality Assurance

Inspections

Troubleshooting

Maintenance

Experience

Atlanta Braves 02/2023-Present

Seasonal Press Box

Operate cameras and cameral equipment for television and in-house broadcasts.

Utilize computer programs to generate graphics for the stadium video screen.

Perform pitch clock duties for the Florida Complex League (FCL) Champion Braves during the 2023 season.

Trained for most audio/visual positions throughout the press box.

United States Census Bureau

Census Field Supervisor (CFS) 07/2019-10/2020

Present information with a variety of instructional techniques, such as role playing, simulations, team exercises, group discussions, videos, and lectures.

Evaluate training curriculum to optimize effectiveness.

Review activity reports and performance data to measure productivity and goal achievement.

Direct and coordinate activities of Census enumerators.

Review work throughout the process and at completion for quality assurance.

Recreational Equipment Incorporated (REI) (Virginia Beach, VA)

Customer Service Member 09/2018-06/2019

Greet customers to determine what each customer wants or needs.

Recommend, select, and locate merchandise based on customer needs and desires.

Demonstrate use or operation of merchandise.

Arrange, and display merchandise to promote sales.

Open and close registers, count money and balance cash drawers.

United States Coast Guard 08/1997-11/2018

Medium Range Surveillance (MRS) Projects Chief 06/2014-10/2018

Communicate with key stakeholders to determine project requirements and objectives.

Confer with project personnel to identify and resolve problems.

Monitor project milestones and deliverables.

Prepare and submit progress reports.

Schedule and facilitate project meetings.

Aircrew Scheduler 06/2013-06/2014

Prepare daily/weekly flight schedules.

Communicate with aircrews via two-way radios.

Ensure timely and efficient movement of aircraft and support equipment.

Standardization Team 04/2011-06/2013

Present information with a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, or lectures.

Organize and develop training procedure manuals, guides, or course materials.

Assess training needs through flight checks with examiners, instructors, and aircrew.

Evaluate individual instructors/examiners for platform knowledge.

Aircrew Member and Avionics Technician 09/2004-06/2009

Operate navigation, communication, radar, and other electronics in support of operational search and rescue, law enforcement, and international ice patrol missions.

Receive, analyze, and distribute mission information to crew members.

Establish, manage, and supervise airborne mission system operation and aircrew training.

Education

●National Graduate School, Master of Quality Systems Management (MSQSM)

●Indiana State University, Bachelor of Science

●Vincennes University, Associate of Science

Military

●Avionics Technician

●Basic Air Navigator Course (BANC)

●Instructor Development Course (IDC)

●Senior Enlisted Service Academy, Coast Guard Chief Petty Officer Academy

Certificates

Technical Support Fundamentals, Google Certification

Introduction to Technical Support, IBM Certification

Introduction to Computers, Microsoft Certification

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