Service Desk Agile Project

DADUVAI AVINEESH Cell: 965-***-****

Email: ***********@*****.***

CAREER OBJECTIVE:

To commit myself and acquire skill up to perfection in whatever field I take up. I would see to it that my team/associates are on the path of reaching the Organizational goals and to let my career behind me, thus enabling myself to focus on the tasks ahead without fear of repeating an effort or making a new one.

Work Experience Summary

●Having 8+ years of experience with JIRA Administration, Analysis, Design, Development, Agile methodologies, ServiceNow, DevOps, JIRA Core, Jira Service Desk, Jira Agile, Confluence, Fisheye & Crucible, Bamboo, Bitbucket, GIT, AWS, Collaboration tools and working with complex workflows and managing plugins.

●Installed and tested various plugins/add-on’s

●Creation of Jira projects and Confluence spaces.

●Installed and migrated Jira, Confluence from lower version to newer version.

●Good Exposure in implementation of Workflows, Screens, Custom Variables, Post functions in Workflows

●Good Exposure in Dash boards implementation

●Very Good Exposure in Agile project implementation, Sprints, Epics, Stories Provided end to end training to Business and end users

●I have very good knowledge in Mail, Crowd, AD/LDAP Configuration with Jira & Confluence

●Very good exposure into AWS-EC2 and Linux

●Administration and management of Atlassian tool suites, ( installation, deployment, configuration, migration, upgrade, patching, provisioning, server management)

●Implemented SSL and SSO with SAML

●I have created Spaces and migrated to different Servers in Confluence Provided required permissions in Confluence for Pages and Child pages

●Implemented Single Sign-on implementation

●Integrated Jira, confluence, bitbucket with AD/LDAP.

●I have prepared REST API Calls

●Evaluating and managing the usage of Atlassian add-ons to meet the team and business needs.

●I have knowledge in Jira, Confluence, Upgradation and migration from lower version to new version.

●Worked on Confluence- assigned user personal space, pages, child pages, macros, digital signature and provided assistance in using confluence.

●Agile program management, change/incident/problem/release management, Jira-Agile Scrum/kanban, Bug cycle management, SDLC design advice using Jira.

●Create customized dashboards, JQL filters and share with the team and use them on gadgets.

●Creating change requests, work orders, problems tickets using service now.

●Experience with Atlassian jira installation, administration and maintenance.

●Created custom workflows, custom screens and custom fields on Jira.

●Created users on Jira internal directory, LDAP, Crowd and Active Directory.

●Created events, email notifications schemes and assigned project roles on Jira.

●Installed various Jira and confluence plugins.

●Supported on Migration of Jira across environments.

Education Qualification

Btech from JNTU Hyd : EEE in 2015

COMPANY

DURATION

DESIGNATION

CAP GEMINI Pvt Ltd, Bangalore

1 Year

Sr. Atlassian Jira Administrator

Project Name : Kenvue Duration : Nov 2023 To Till Date Role : Sr. JIRA Administrator

Roles and Responsibilities:

●Providing tools admin support for Jira, Confluence and Bitbucket on both the environments ( data center instances and Cloud instances).

●Creation of Jira projects and Confluence spaces.

●Supported and worked on Atlassian Tools migration from DC to DC (Jira, confluence and Bitbucket).

●Post migration Hyper-care support, successfully resolved support requests.

●Supported on user requirements (Projects creation for Jira confluence and Bitbucket, projects AD groups creation, project user access guidance, Approval workflow creation for GxP projects, Risk Assessment creation ).

●Supported and working on the Upgrading and qualification of Jira, Confluence and Bitbucket instances as vulnerability issues with previous versions.

●Worked on GxP qualification process and documentation for all the four cloud applications (Jira, Confluence, Bitbucket and Atlassian Access).

●Supported and Working on L1, L2, L3 level tickets.

●Implemented SSL/SSO.

●Created Request Types, Advance Workflow, SLAs and Automation Rules.

●Configured JIRA Plugins and set up in Project.

●Meeting with Stakeholders to understand the Business Requirements.

●Tested and supported on various custom developed plugins.

●Trouble shooting Jira user issues

●Coordination with vendors – For any production/sub-production instance related issues/

queries.

COMPANY

DURATION

DESIGNATION

WIPRO

2 Years

Sr. Atlassian Jira Administrator

Project #1

Project Name : Meta

Duration : May 2021 – Sep 2023 Role : Sr. Atlassian Administrator Team : 2

Roles and Responsibilities:

●Installing Jira in Linux environment

●Creation of new Jira Projects

●Responsible for creating new users and groups in Jira

●Configuring Issue Types for the Jira Projects.

●Managing Issue type screens

●Upgradation of Jira, Confluence, Bitbucket and Bamboo has been done to latest version

●Migrated and Merged Various Jira, Confluence Instances from Atlassian Cloud & In house Instances

●Implemented SSO and SSL for Jira and Confluence.

●Responsible for creation of custom workflows and adding post functions when required.

●Responsible for configuring custom fields for the requested issues types in the Jira projects

●Re-indexing the Jira instance when required

●Troubleshooting Jira user issues

●Providing solutions and resolving them based on SLA

●Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects

●Responding to incoming requests and inquiries for new tools and workflow procedures.

●In absence of Onsite-Lead, have handled the responsibility of managing of clients and team for delivery of tasks

●Handling Update set movement to production and sub production environments during Major Releases bi-Weekly Data Deployment and Incident Fixes.

●Coordination with clients and vendors – For any production/sub-production instance related issues/ queries.

●Understanding of IT service management and the ITIL business process o Work with process owners to develop and implement workflow o Working on production issues

post deployment

●Create and use update sets to move customizations between systems.

●Work with business users to identify and refine business requirements and workflows

●Provided technical assistance for work administration of users, related modifications and archival of projects.

●Creating Project permission schemes and Providing required permissions based on the requests

●Configuring Notification scheme and adding requested people to be notified for Issue events

●Reported performance related issues to management by analysis and tracking of existing systems

●Responded to all incoming questions and inquiries related to JIRA applications.

●Prepared projects, dashboards, reports and questions for all JIRA related services.

●Restarting Jira when required.

●Configuration/Permissions and Notification schemes for all projects o Created customized Versions/ Components for all projects

●Troubleshooting and resolving issues in JIRA and Confluence as users. o Provided documentation of customer JIRA terms, standard practices, and implementation and weekly status reports.

●Enabling Agile plugin to the requested Jira Projects

Project:

COMPANY

DURATION

DESIGNATION

COGNIZANT

2 Years

Sr. Atlassian Jira Administrator

Project Name: Google Mapping

OpenAirDuration :Mar2019-May2021 Role : Jira Administrator

Team : 3

Roles and Responsibilities:

●Creation of new Jira Projects

●Responsible for creating new users and groups in Jira

●Configuring Issue Types for the Jira Projects.

●Managing Issue type screens

●Responsible for creation of custom workflows and adding post functions when required.

●Responsible for configuring custom fields for the requested issues types in the Jira projects

●Re-indexing the Jira instance when required

●Troubleshooting Jira user issues

●Providing solutions and resolving them based on SLA

●Importing issues from other environments such as from CVS files and Bugzilla to Jira Projects

●Responding to incoming requests and inquiries for new tools and workflow procedures.

●Build reports, gauges, and home pages

●Understanding of IT service management and the ITIL business process o Work with process owners to develop and implement workflow o LDAP integration and email configuration

●Reporting, report scheduling, import/export data

●Create and use update sets to move customizations between systems

●Work with business users to identify and refine business requirements and workflows

●Requirements gathering and analysis

●Creating Project permission schemes and Providing required permissions based on the requests

●Configuring Notification scheme and adding requested people to be notified for Issue events

●Reported performance related issues to management by analysis and tracking of existing systems

●Responded to all incoming questions and inquiries related to JIRA applications.

●Prepared projects, dashboards, reports and questions for all JIRA related services.

●Enabling Agile plugin to the requested Jira Projects

Project :

COMPANY

DURATION

DESIGNATION

ACCENTURE

4 Years

Sr. Atlassian Jira Administrator

Client : Pearson – Higher Education (BRIX Application)

Role : Lead

Duration : Aug-2015 to Feb 2019 Team : 5

Roles and Responsibilities:

●Worked in 24/7 Production support

●Creation of new Jira Projects

●Responsible for creating new users and groups in Jira

●Managing Issue type screens

●Responsible for creation of custom workflows

●Managing Jira – Issue Types with specific custom fields

●Providing permissions to the users for Confluence Wiki Pages o Tracking timesheet TEMPO for each issue for reporting

●Resolving tickets based on SLA (Service Level Agreement)

●Prepared projects, dashboards, reports and questions for all JIRA related services.

●Providing required permissions to the users based on the request.

TOTAL PROFESSIONAL EXPERIENCE:

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