Customer Service Sales Team
Resume:
Jihad Wilson
Palmdale, CA *****
*************@*****.***
EDUCATION:
School For Creative & Performing Arts High School - Newark, NJ September 1996 to June 2000 (Graduated June 2000)
CAREER EXPERIENCE
Global Marketing Firm LLC Title: Sales Supervisor 3/2016-Current (REMOTE)
Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
Meeting planned sales goals. Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling, and product knowledge education. Promoting the organization and products.
Understand our ideal customers and how they relate to our products. GEICO Inc. Title: Claims Service Representative/ Account Specialist 01/2011-2/2016
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support. Bally Total Fitness Title: Personal Trainer 02/2004-12/2010
Consulting with clients to understand their goals and current fitness levels.
Creating comprehensive workout and nutrition plans for clients.
Motivating and guiding clients during their training sessions.
Ensuring clients train safely with proper form and technique.
Leading regular group workout classes.
Using in-depth knowledge to answer clients' questions.
Providing clients with regular feedback and accountability on their progress.
Working with management and fellow staff to ensure the gym functions effectively. Special Skills & Assets
• Customer service (10+ years)
• Typing (10+ years)
• Office management (10+ years)
• Front desk (5 years)
• Windows
• Cash handling (10+ years)
• Telemarketing
• POS (10+ years)
• iOS
• Sales
• Hotel experience (1 year)
• Leadership (10+ years)
• Outside sales (2 years)
• Customer relationship management (10+ years)
• Marketing (10+ years)
• Presentation skills (10+ years)
• Supervising experience (10+ years)
• Hospitality
• Cash register (10+ years)
• Property management
• Operations management
• Direct sales (10+ years)
• Outbound sales (10+ years)
• Territory management
• Negotiation (10+ years)
• Relationship management
• Dealership experience
• Pricing (10+ years)
• Technical sales
• Communication skills
• Personal Training
• Microsoft Excel
• Medical office experience
• Dental office experience
Reference Upon Request
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