General Manager Social Media
Resume:
Ken Chase
Severna Park, MD *****
************@*****.***
Professional Summary
Energetic, systems oriented, hands on, Operations Manager with both Corporate and Independent Hospitality experience. Strong, strategic planning and Operations management skills. Extensive hands on experience in both front-of-house and back-of-house operations. Strong Human resource experience including employee recruitment, retention, development and mentoring. Proven ability to create both positive, guest experience and work environment. Exceptional history of controlling costs and increasing profits.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate to: Maryland - US - Annapolis, MD Authorized to work in the US for any employer
Willing to relocate to: Annapolis, MD - US - Maryland Work Experience
Private Grill Room Manager
Gibson Island Club-Gibson Island, MD
January 2024 to Present
Fine Dining - $3.5m- 250 seats indoor and outdoor - 68 Employees summer season Work directly with Club Manager to obtain company goals. Improved labor management lowering costs
Efficient and accurate financials, accounting and forecasting Directed strategic initiatives to achieve increased customer loyalty and improved guest services. Events and Social Media Campaigns.
Improved management and employee training and development programs. General Manager
Tuscan Prime Italian Chiphouse-Annapolis, MD
December 2022 to January 2024
$5.2m in sales. 72 employees. 350 seats indoor and out. Recruiting, hiring and training all restaurant staff, including servers and hosts.
Streamlining the restaurant processes to improve the guest experience. Monitoring restaurant finances, including sales and expenses. Enforcing food handling guidelines to increase guest safety. Promoting the restaurant and find ways to bring in more customers. Handling customer complaints
Increased sales, performed inventory and staff discipline. General Manager
Morton's The Steakhouse-Arlington, VA
February 2021 to August 2023
Fine Dining-Steakhouse
Operational oversight of restaurant and promoting company standards Successful P&L management
Worked directly with upper regional management to achieve company goals Consistently beat financial budgets, forecasts
Responsible for mentoring, training and coaching management and employees Senior General Manager (SGM)
Timbuktu restaurant-Hanover, MD
January 2018 to March 2020
Upscale Casual Dining - High Volume - $7.5m - 450 seats 100+ Employees peak season
Increased sales Annually.
Maintain Efficient and accurate financials, accounting and forecasting. Created and Maintained Trending Marketing and Social Media Campaigns Improved management and employee mentoring, training and development General Manager
Cunningham's-Towson, MD
March 2017 to January 2018
Recruiting, hiring and training all restaurant staffhh, including servers andhosts. Scheduling employees to ensure shifts have proper coverage. Streamlining the restaurant processes to improve the guest experience. Monitoring restaurant finances, including sales and expenses. Enforcing food handling regulations and other guidelines to increase guest safety. Promoting the restaurant and finding ways to bring in more customers. Handling customer complaints
Completing necessary paperwork, such as sales, inventory and staff attendance reports General Manager (GM)
Nicks Fish House -Baltimore Beach Fish LLC-Baltimore, MD January 2015 to December 2017
Upscale Casual - High Volume - $8M-450 seats indoor and outdoor -150+ employees peak season Initiated budget development, forecasting and financial strategies annually resulting in increased gross and net earnings
Worked directly with owners and Corporate VP to achieve company goals Developed improved Company Policies and Directives Accelerated productive Marketing and Social Media Campaigns Improved management and employee mentoring, training and development General Manager
Sea Catch Restaurant and Raw Bar - RB Properties Inc-Georgetown, WA January 2012 to December 2015
DC
Fine Dining - High Volume - $4.5M - 350 seats indoor and outdoor - 90+ Employees peak season Work directly with owner and VP of Operations to achieve company goals Improved labor management lowering costs
Efficient and accurate financials, accounting and forecasting Directed strategic initiatives to achieve increased customer loyalty and improved guest services Created and Maintained Trending Marketing and Social Media Campaigns Improved management and employee mentoring, training and development programs Owner - General Manager
Aqua Terra of Annapolis-Annapolis, MD
January 1999 to December 2012
Fine Dining - 165 seats - 50+ employees peak season Opening team leadership
Developed and Improved collaboration in all areas of operations, human resources, payroll, business development
Worked directly with partners to create and achieve company goals Developed and implemented new company policies and procedures for new business start up Implemented and Directed strategic initiatives to achieve increased customer loyalty through local outreach and social media
Consistently improved retention and development of all management and employees Created and managed financial plans and forecasting Foh Manager
Mortons The Steakhouse-San Francisco, CA
January 1994 to December 1998
Fine Dining-Steakhouse
Operational oversight of restaurant and promoting company standards Successful P&L management
Worked directly with upper management to achieve company goals Consistently met financial budgets, forecasts
Responsible for mentoring, training and coaching management and employees Education
Bachelor's in in Business Administration
Drexel University - Philadelphia, PA
Skills
• Marketing (10+ years)
• Financial Management
• P&L
• CRM Software
• business development (10+ years)
• Web Development
• Lead generation
• Relationship Management
• Financial Report Writing
• Operations (10+ years)
• Forecasting
• Restaurant experience
• Account Management (10+ years)
• P&L Management
• Operations Management
• training (10+ years)
• Leadership
• Management
• Outside sales
• Financial Planning
• Events Management
• Public Relations
• Strategic Planning
Certifications and Licenses
Food Handler Certification
ServSafe
IICRC Certification
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