Customer Service Associate

MARICHU GABALES PAMPLONA

***********************@*****.*** #780-***-**** 51 St. 4508 P.O Box 573

Whitecourt Stn, Main AB

PROFESSIONAL SUMMARY

With extensive experience in the foodservice and retail industries, I am seeking a supervisor position where I can leverage my leadership skills and hands-on experience to improve team performance and enhance customer satisfaction. Over the years, I have successfully worked in various capacities, including service crew, food service associate, and restaurant supervisor. My expertise includes managing operations, training staff, and ensuring high levels of service excellence. Having worked internationally, I bring a global perspective to problem-solving and team management. I am committed to ensuring operational efficiency and customer satisfaction while maintaining a positive and collaborative work environment.

SKILLS AND ABILITIES

• Team Management • Customer Satisfaction • Staff Training and Development

• Time Management • Conflict Resolution • Sales and Marketing

• Food Safety Standards • Cash Handling • Multitasking

WORK EXPERIENCE

Timecourt Enterprises Ltd. / Tim Hortons Canada 2023 - Present

Position: Food Counter Attendant

• Delivered high-quality customer service by efficiently processing orders and preparing beverages.

• Maintained cleanliness and organization in the service area to ensure a pleasant customer experience.

The Noodles House / Alsidiqqi Holdings Qatar 2021 - 2023

Position: Restaurant Supervisor

• Supervised restaurant operations, ensuring adherence to company standards and customer service excellence.

• Trained new staff, managed inventory, and resolved customer complaints to ensure customer satisfaction.

The Generics Pharmacy (TGP) Philippines 2020 – 2021

Position: Pharmacy Assistant

• Assisted pharmacists in dispensing medications and providing customer information.

• Managed inventory, stocked shelves, and ensured proper labeling of medicines.

Tien Ma’s / Figaro Company Philippines 2020

Position: Waitress

• Provided excellent customer service by taking orders and serving food and beverages.

• Maintained cleanliness and order in the dining area to ensure a pleasant dining experience.

Compass Catering Services W.L.L / Sidra Medicine, Research Center Qatar 2017 - 2019

Position: Food Service Associate

• Assisted in food preparation and service, ensuring compliance with food safety regulations.

• Coordinated with kitchen staff to deliver orders efficiently and accurately.

MC Donald’s Qatar, Almana Restaurant Food Co, WII Qatar 2015 - 2017

Position: Service Crew

• Provided exceptional customer service by taking orders and delivering food promptly.

• Assisted in maintaining a clean and organized environment within the restaurant.

Alveo Land Corporation / Real Estate Developer Philippines 2014 - 2015

Position: Sales Account Control

• Managed client accounts and ensured accurate record-keeping and timely follow-ups.

• Assisted in sales transactions, providing information and supporting clients through the purchasing process.

Super Value Incorporated / SM Supermarket Philippines 2013 - 2014

Position: Accounting Clerk

• Performed accounting tasks such as processing invoices and preparing financial reports.

• Ensured timely submission of financial documents to meet company deadlines.

Jollibee SM Megamall Philippines 2012

Position: Service Crew

• Provided efficient and friendly customer service in a high-volume environment.

• Assisted in food preparation and delivery, ensuring quality and accuracy.

Jollibee Pasig Market Philippines 2011 - 2012

Position: Service Crew

• Delivered fast and efficient customer service in a busy food establishment.

• Maintained cleanliness and organization of the work area.

TRAININGS AND CERTIFICATIONS

• Highfield Level 1 Award in Food Safety in Catering (RCF) January 18, 2018 Doha, Qatar

• Security Awareness Training and Seafarers with Designated Security Duties January 15, 2020 Manila, Philippines

• Basic Training January 2-13, 2020 Maritime Training Center, Manila, Philippines

• ON THE JOB TRAINING - DRG Express Marketing Services December 20, 2012 - March 26, 2013 600 hrs

• Encoder Training January 18 - March 5, 2011 Barangay Lower Bicutan, Taguig City

• Best in Service September 15, 2016 McDonald’s The Mall Branch

• Employee of the Month September 2016 McDonald’s The Mall Branch

• Best in Seller November 4, 2016 McDonald’s The Mall Branch

• Super Crew Competitions 2016 Patch Level November 20, 2016 McDonald’s The Mall Branch

• Mind Master December 9, 2016 McDonald’s The Mall Branch

• QSSV December 9, 2016 McDonald’s The Mall Branch

• Best in Suggestive Selling January 5, 2017 McDonald’s The Mall Branch

• McDonald’s Super Crew Competitions Winner in Store Level December 31, 2017 Doha, Qatar

• McDonald’s Super Crew Competitions Finalist January 23, 2017 Doha, Qatar

• Dependable Crew February 2, 2017 McDonald’s The Mall Branch

• Mind Master March 3, 2017 McDonald’s The Mall Branch

• Extra Cheese Extra Cheers May 5, 2017 McDonald’s The Mall Branch

• Employee of the Month May 2017 McDonald’s The Mall Branch

• Quarterly Superstar 2024 Tim Hortons, Whitecourt, Alberta

EDUCATION

Taguig City University Philippines 2009 - 2013

Bachelor of Science in Office Administration

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