Customer Service Representative
Resume:
Jennifer Brigham
Pensacola, FL *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Online Content Moderator
Multiple Creators Across Twitch, TikTok, YouTube and Discord-Pensacola, FL October 2023 to Present
• Monitor and manage user-generated content on social media platforms and forums.
• Enforce community guidelines by reviewing, moderating, and removing inappropriate or offensive posts.
• Address user inquiries and complaints promptly and professionally
• Cultivate a positive, inclusive, and engaging online environment.
• Collaborate with team members to enhance moderation processes and adhere to industry best practices.
• Key Skills and Attributes:
• Strong attention to detail
• Excellent written and verbal communication
• Independent problem-solving abilities.
GIg Driver
DoorDash/ UberEATS/ Instacart-Pensacola, FL
March 2023 to Present
• Accept and fulfill delivery orders through the DoorDash app.
• Coordinate with restaurants for accurate and prompt order pick-ups.
• Navigate city traffic and ensure timely deliveries.
• Utilize GPS and app-based maps for efficient route planning.
• Maintain open communication with customers and address concerns.
• Complete daily vehicle maintenance checks and sanitization.
• Consistently achieve high customer satisfaction ratings. Key Skills:
• Time management and organization
• Customer service and communication
• GPS navigation and route planning
• Multi-tasking and working under pressure
• Basic vehicle maintenance knowledge
• Understanding of local traffic laws and regulations Artist/Owner
Abstract Heart Studios-Pensacola, FL
June 2003 to Present
Artist/Owner:
• Develop creative concepts and original artwork using diverse mediums and techniques.
• Continuously explore and experiment with new artistic approaches.
• Create commissioned artwork tailored to client preferences.
• Collaborate with other artists, curators, and art directors on group projects and exhibitions.
• Prepare and showcase artwork in galleries, exhibitions, and online platforms.
• Network with art industry professionals and maintain relationships with clients and collectors. Collective Experience Previous of Current
Various-Austin, TX
• Nanny: included childcare, cleaning of the home, grocery shopping and meal preparation for the family.
• Receptionist: I worked as a receptionist for the Austin local branch of Mak Haik auto dealerships which included answering and transferring of calls, data entry, filing and other task as requested.
• Photographer: Worked in the labor and delivery department of local hospitals to photograph and document newborns but for the parents and as a security measure. Followed all required HIPPA standards. I've also done personal photography under the business names Red Eye Frog Photography managed by my husband and myself, where we specialize in photographing individuals and families in natural, comfortable environments.
Education
High School Diploma
Northern Nash High School
August 1994 to May 1998
Skills
• Skilled Online Moderator- Artist
• Strong time-management
• moderator
• Creative problem-solving and adaptability
• organization
• Online Community Moderation
• Excellent communication and collaboration
• Pensacola, Florida, United States
• Proficiency in various artistic mediums (painting, drawing, mixed media)
• Online Moderation
Links
https://www.linkedin.com/in/jennifer-brigham-b22146106 https://www.linkedin.com/in/jennifer-brigham-b22146106?jobid=1234&lipi=urn%3Ali%3Apage
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