Data Entry, Adminstrator

JENNIFER MCCLINTON

Customer Service Professional 908-***-**** ***********@*****.***

PROFESSIONAL SUMMARY:

Detail-oriented and dependable professional with over 12 years of experience in customer service, administration, and logistics. Skilled in managing large volumes of data, maintaining accurate records, and meeting strict deadlines. Experienced in CRM tools, digital filing systems, and confidential document handling. Seeking to leverage proven organizational, typing, and communication skills in a remote Data Entry Clerk role supporting product improvement and information accuracy. KEY SKILLS

Data Entry & Digital Recordkeeping

• Typing Accuracy & Speed

• CRM Software (Salesforce)

• Microsoft Office Suite (Word, Excel)

• Strong Written & Verbal Communication

• Time Management & Multitasking

• Confidentiality & Data Security

• Remote Work Tools (Zoom, Slack, Email)

• Attention to Detail

• Customer Issue Documentation

PROFESSIONAL EXPERIENCE:

Delivery & Logistics Support Associate PCF – Princeton, NJ Nov 2024 – Present

• Ensure accurate and timely delivery of printed materials, maintaining detailed route logs and delivery records.

• Document customer concerns and resolutions, supporting consistent service reporting.

• Exhibit strong reliability, self-direction, and attention to detail while working independently under tight deadlines.

• Maintain performance in varied conditions, demonstrating problem-solving and data tracking under pressure.

Tax Preparer & Technical Support Agent (Temporary) Sitel / Foundever – Remote Mar – Apr 2022

• Accurately documented 30+ daily client interactions using Salesforce, ensuring timely issue resolution and clear recordkeeping.

• Processed tax-related data, verifying input accuracy and completeness before submission.

• Followed standardized procedures and compliance guidelines for customer record handling.

• Collaborated with team members to meet productivity targets and maintain data integrity. Administrator G.G. Woody Funeral Home LLC – Roselle, NJ May 2011 – Apr 2021

• Spearheaded the transition from manual to digital filing systems, improving document retrieval speed and reducing data loss risk.

• Managed confidential client records with precision and discretion.

• Oversaw daily administrative workflows, including data input, customer information updates, and appointment logs.

• Trained staff on best practices for recordkeeping and internal documentation procedures.

• Conducted conceptual design exercises and prototyping to solve for product challenges and improve engagement by 20%.

• Communicated visual decisions clearly across simulated dev and stakeholder environments. EDUCATION

Associate in Applied Science, Marketing Art & Design Middlesex County College – Edison, NJ

High School Diploma, Marketing CO-OP (Work/Study Program) Linden High School – Linden, NJ

Technical Proficiencies

• CRM Tools: Salesforce

• Office Tools: Microsoft Word, Excel, Outlook and PowerPoint

• Other: Typing 45 WPM, Digital File Systems, Basic Troubleshooting

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