Customer Service Patient Care
Resume:
Tera Starll
Monroe, MI *****
Cell: 734-***-****
*********@*****.***
Summary:
Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working in office and medical settings to handle all provider and patient needs. Good interpersonal and communication skills.
Dedicated Unit Secretary skilled in-patient records management healthcare operations illustrated over twelve years of industry experience. Eager to offer effective communication and a proactive attitude to facilitate seamless patient care and bring value to the team.
Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled with training in EPIC.
Skills
●Incoming call management
●Follow-up appointment
●scheduling Lab test protocols
●Nursing unit operations
●Patient confidentiality
●Chart maintenance
●Patient database management
●Database entry
Experience
Meijer
Cashier and Customer Service August 2016 to August 2020
Flat Rock, MI
Southgate, MI
●Helped customers find specific products
● Answer questions and offering advice.
●Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
● Learned roles of other departments to provide coverage and keep store operational.
●Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
●Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
● Processed customer payments quickly and returned exact change and receipts. Wrapped items and bagged purchases properly to prevent merchandise breakage.
●Properly verified customer identification for alcohol or tobacco purchases.
Select Specialty Hospital
Unit Secretary September 2002 to October 2014
Wyandotte, MI
●Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
● Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy internal medicine office with 4 providers.
●Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
● There was a call center, I did not have to answer all the calls so there were many more.
●Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
● Retrieved physicians’ paperwork, including lab test requests.
●Developed improve training procedures to aid in team member development.
●Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
● Transcribed doctors’ orders, including medication and lab test requests.
● Executed clerical tasks and assisted with all unit duties as directed.
● Provided patient information to facilitate timely admissions and discharges.
●Facilitated timely execution of all lab tests and medication refills.
●Monitored unit supply levels and notified management of ordering needs.
●Managed unit call reception and routed calls to correct department.
● Answered daily phone calls to schedule appointments and address patient inquiries.
● Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
●Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Downriver Medical Associates
Receptionist March 2014 to October 2014
Wyandotte, MI
●Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
● Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
● Prepared, compiled and filed documents as well as reports presented to various parties. Provided clerical support to all team members to improve office efficiency and enhance productivity.
● Maintained office safety by screening visitors, updating logs and issuing temporary passes.
●Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
● Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
● Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
● Kept reception area clean and organized to offer positive first impression to every visitor.
● Took accurate messages for staff and management to facilitate open and speedy communication.
●Entered data in EPIC software to keep records of information. Answered telephones and directed calls to appropriate staff members.
●Scheduled appointments based on physician’s availability and established load parameters. Scheduled appointments for staff. Greeted customers, answered general questions and directed to appropriate locations.
●Processed payments for visit and updated accounts to reflect balance changes.
● Greeted visitors, assessed needs and directed to appropriate personnel.
Riverside Osteopathic Hospital
Materials Handler
Linen Department
1998 to 2002
Trenton, MI
●Took Inventory at the hospital and delivered supplies.
●Shipping and receiving
●Data entry
●Supplied Linen to the hospital
Meijer
Bagger
Customer Service
Jewelry Department
1995 to 1998
Woodhaven, MI
●Packed groceries and brought carts in while working as a Bagger. Also had to do some cleaning inside and in the parking lot.
●Worked at the customer service desk.
●Worked in the jewelry department behind jewelry counter and on the floor stocking merchandise.
Education and Training
Baker College
Michigan
Bachelor degree in business administration May 2021
Oscar A. Carlson High School
Gibraltar, MI
High School Diploma May 1997
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