Customer Experience Service

JOYCE HAMMOND

Clayton, IN 317-***-**** *******@*****.***

OFFICE ADMINISTRATION

Service professional experienced in office administration, with a focus on confidential data. Planned weekly meetings and annual events, including travel and itineraries for high-profile executive and management staff. Provided an exemplary customer experience to both internal and external customers. KEY SKILLS & QUALIFICATIONS

Account Management

Microsoft Office Suite

SAP, MP2

Medical - Ares, Athena

Customer Experience

Relationship Building

Emotional Intelligence

Problem Solving

Organizational Leadership

WORK EXPERIENCE

Greencastle, IN 2023 – 2025

Medical Receptionist

*Greeted Patients

*Registration for Patients present appointment

*Answered telephone

*Transferred telephone calls as needed

*Printed daily patients schedules for staff

*Researched patients next appointment & added to current schedule

*Scheduled patients future appointments

*Directed Visitors to sign In and Out Visitors Book & Confidential form

*Collected payment via cash or credit card

*Printed end of day financial report

*Scanned reports and filed

*Kept Front Lobby tidy and cup dispenser filled for Patients at water cooler State of Indiana BMV; Plainfield, IN 2021 – 2023

Customer Service Representative

*Delivered an exemplary customer service experience to all internal and external customers.

*Excellent problem-solver with organizational skills in prioritizing workload, including vehicle, motorcycle, boat and trailer registration and titles. Renewal of state driver’s licenses A, B and C and assigned testing for certifications. Robert Half; Indianapolis, IN 2020 – 2021

On-Site Contractor

*Furnished on-site services to Forcum Lannom Construction, Micronutrients, Guitar Distribution Center, Sonny Carwash Supplies, Follete Corporation – Guilford Elementary School and Girl Scouts of Central Indiana. Calumet Specialty Product; Indianapolis, IN 2018 – 2020 Customer Experience Representative

*Provided an exemplary customer service experience to all account contacts, including transportation managers, plant personnel, sales force, and internal customers.

*Managed 60+ accounts with overall 98.5% accuracy from purchase to delivery, included daily/weekly communication with high-profile customers

* Excellent problem-solver with organizational skills in prioritizing workload, worked in team environment with primary plant location and 3PL transportation provider.

Ingram Micro Mobility (Formerly, Bright Point); Plainfield, IN 2010-2017 Facility Services Coordinator

*Coordinated maintenance work orders and requests, maintained equipment and files for eight facilities.

*Maintained MP2 maintenance database system, equipment inventory, created preventative maintenance schedules, daily work orders and spare parts inventory.

*Traveled out of state to trained employees and local new employees on maintenance system usage.

EDUCATION

Bachelor of Arts, Business Administration, Cum Laude Indiana Wesleyan University; Marion, IN

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