Security Officer Customer Service
Resume:
AGIM
TERNOVA
*********@*******.***
NEW YORK, NY 10029
Experienced in utilizing security equipment in fast-paced and bustling environments, I am a sharp and dedicated Security Officer. With a military background, I bring a professional demeanor and a proven track record of effectively enforcing regulations. As the first responder to any accidents or injuries on the premises, I am skilled in administering first aid and providing basic life support.
PROFESSIONAL SUMMARY
Allied Universal Security Services - Security Officer MTA • 05/2024 - Current
Mount Sinai Hospital - Security Officer
NEW YORK CITY, NY • 08/2019 - 09/2021
WORK HISTORY
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
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Acted quickly during emergency situations to reduce opportunity for damage and injury.
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Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
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Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
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Checked and verified photo identification prior to granting facility access.
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• Guarded restricted areas to prevent unauthorized entry. Patrolled and secured industrial and commercial premises to prevent intrusion.
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Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
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Documented security-related situations and submitted in-depth reports to superiors.
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Enforced security regulations and escorted non-compliant individuals to private areas for processing.
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• Responded to alarms and disturbances to maintain safety. Warned persons of rule infractions or violations and evicted violators from premises.
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• Monitored premises and recorded activity in daily officer reports. Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
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Circulated among patrons and customers to keep abreast of emergent security situations.
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Triaged problems quickly and provided precise and clear information while working under minimum supervision.
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SKILLS
• Report Writing
• Incident Reporting
• Security Guard License
• General security
• Superior customer service
• CCTV Monitoring
• CCTV Surveillance
• Detail Oriented
Radiant Security & Consulting
School
New York, NY • 01/2024
Security Guard License
Rakip Kryeziu
Fieri, Albania • 01/1986
High School Diploma
EDUCATION
• Certified in CPR and CPI
• Certified BLS
MGS Security - Security Officer
New York City, New York • 05/2019 - 08/2019
42/9 Residential, LLCURBAN Associates LLC - Porter New York City, New York • 06/2017 - 08/2018
Dennis Enterprises - Construction Laborer
Brooklyn, NY • 06/2016 - 06/2017
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
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• Guarded restricted areas to prevent unauthorized entry. Enforced security regulations and escorted non-compliant individuals to private areas for processing.
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• Responded to alarms and disturbances to maintain safety. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
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Documented security-related situations and submitted in-depth reports to superiors.
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Warned persons of rule infractions or violations and evicted violators from premises.
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• Monitored security cameras and fire, building and alarm systems. Triaged problems quickly and provided precise and clear information while working under minimum supervision.
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• Immediately reported safety hazards for remediation response.
• Sanitized frequented areas and equipment using approved supplies.
• Performed basic maintenance and cleaning.
Demonstrated dedication and work ethic through consistent attendance and top-level performance.
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Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
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Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways.
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Cleaned various work areas by mopping, vacuuming and polishing mirrors.
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Completed routine maintenance checks, notifying management of needed repairs.
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Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
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Followed company uniform, performance and security policies with every job.
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• Notified management of structural issues and major repairs. Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
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• Moved heavy furniture, equipment and supplies with hand trucks. Maintained clean, safe working environment by removing waste from job site prior to shift completion.
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Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
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• Used picks and shovels to dig, spread and level dirt and gravel. Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
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Met company and OSHA safety guidelines for work site operations to minimize worker risk.
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• Collaborated with craft teams to complete large-scale construction Albastone - Laborer
Long Island City, NY • 03/2015 - 08/2015
projects.
• Used drills and other power tools safely to complete job tasks. Loaded materials, equipment and tools onto trucks and secured for transport to job sites.
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Loaded trucks with materials and tools in preparation for transport to job locations.
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Sustained safety protocols to maintain secure, proper handling of equipment and materials.
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Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
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Applied caulking materials to windows and doors to seal against water and air.
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Maintained oversight of common areas and offices, monitoring cleanliness by tidying and removing trash.
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• Laid down Doffing for public schools.
Maintained clean, safe working environment by removing waste from job site prior to shift completion.
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• Used picks and shovels to dig, spread and level dirt and gravel. Performed repetitive assembly tasks with hand and power tools and automated equipment.
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• Performed ditch digging, paving and hauling.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
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Collaborated with team members to complete assigned tasks and meet tight deadlines.
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Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
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Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
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Cut materials into specified sizes for installation using tile cutters and power saws.
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Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
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Prepared surfaces for special finishing applications with use of chemical solutions or by physically removing imperfections.
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• Installed Marble flooring.
• Ceiling preparation for air ducts.
• Applied caulk, sealants and other agents to installed surfaces. Albanian
Full Professional
Italian
Professional Working
Spanish
Limited Working
LANGUAGES
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