Customer Service Agent

CURRICULUM VITAE

Ntando Nonjabulo Mlambo

Contact Information:

• Phone: +27-67-683-****

• Email: ***********@*****.***

• Address: 27 Kantonkel Ave, Newlands East Durban

• Languages: English & Zulu

Professional Summary

Motivated and adaptable customer service professional with over 3 years of experience in international call canters and fieldwork. Proven ability to resolve complex customer issues, train and lead teams, and exceed performance targets. Looking for an opportunity to contribute strong communication and problem-solving skills in a challenging environment with room for growth. Skills

• Customer Relationship Management (CRM)

• Problem Solving & Conflict Resolution

• Team Leadership & Training

• Data Collection & Analysis

• Time Management

• Strong Communication (English, Zulu)

• Adaptability to New Technologies

Professional Experience

Huntswood

Position: Insurance Claims advisor

Dates: May 2024– Current

• Establish Liability for vehicle Accidents

• Maake payments

• Identify Vulnerabilities

Reference: Sindisiwe Xaba -078-***-****

KuraSA (EDF Energy)

Position: Energy Advisor

Dates: April 2023 – April 2024

• Handle international calls related to energy queries and provide advisory services.

• Maintain up-to-date knowledge of energy products and services.

• Deliver exceptional customer service while meeting call metrics. Reference: Sthembiso – 067-***-****

WNS-SA (British Gas Energy)

Position: Agent & Mentor

Dates: January 2021 – May 2022

• Managed teams, facilitated training, and handled escalated supervisor calls.

• Led group activities to foster better communication and efficiency.

• Exceeded performance targets in a high-paced environment. Reference: Kwanele Gumede – 068-***-****

Call Centre International (CCI, Altice)

Position: Customer Service Agent

Dates: August 2020 – November 2020

• Handled international customer queries and remotely repaired TV services.

• Consistently delivered quality service while adhering to call time standards. Reference: Tracy Dube – 067-***-****

The Unlimited

Position: Claims Agent

Dates: January 2019 – September 2019

• Assisted customers with claims processes, ensuring data protection.

• Balanced cold calling and inbound claims support to meet targets. Reference: Gregory Moodley -081-***-****

Education

Heritage Academy Independent Christian School

Matriculation: 2017

Subjects: English Home Language, IsiZulu, Geography, History, Mathematical Literacy, Life Science University of KwaZulu-Natal

Bachelor of Arts (Incomplete)

Major: Psychology & Criminology

Relevant Courses: Introduction to Psychology, Criminology, Sociology, Religion & Conflict

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