Customer Service Payment Processing

SANAA Yousfi

Arlington, VA ***** 703-***-**** *************@*****.***

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PROFESSIONAL

SUMMARY

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

SKILLS • Food Sales and Promotion

• Dining Customer Service

• Table Setting Arrangements

• Dining Area Maintenance

• Dish Preparation

• Quality Control

• Check Payment Processing

• Guest Relations Management

• Food and Beverage Pairings

• High-Volume Dining

• Buffet Setup and Takedown

• Menu Memorization

• Utensil Cleaning

• Menu Item Recommendation

• Service Prioritization

• Server Training

• Performance Improvement

• Warm and Friendly

• Conflict and Complaint Resolution

• Adaptable and Flexible

• Communications Protocols

Special Requests and

Substitutions

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• Corrective Actions

• Contamination Prevention

• Anticipating Guest Needs

WORK HISTORY SERVER 07/2024 to CURRENT

Talea Winsonsin Ave

BANQUET SERVER 05/2023 to 03/2024

Officina Chef Neck The Wharf

Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

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Provided friendly, courteous service to create memorable moments for guests.

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Arranged linens and table settings according to seating plan and event theme.

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• Served appetizers, delivered entrees, and refilled beverages for banquet S Y

guests.

SERVER 01/2023 to 04/2023

Brasserie Liberté Georgetown

SERVER (FULL-TIME) 09/2020 to 12/2022

Flavio Restaurant Washington, DC

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest

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• Increased sales significantly by upselling higher-end products to customers Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

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Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits

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• Cultivated warm relationships with regular customers Supervised set up of banquet food stations and coordinated service to multiple dining areas

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Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

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Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives

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• Inspected dishes and utensils for cleanliness

Maintained clean and organized dining areas to uphold restaurant hygiene standards

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Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

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Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness

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Answered customers' questions, recommended items, and recorded order information

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Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff

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SERVER (FULL-TIME) 10/2019 to 08/2020

Liman Restaurant Brooklyn, NY

Assists in food and beverage selection, presents menu, has thorough knowledge of ingredients and allergens

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• Take orders and make recommendations

• Manage tables paying attention to cleanliness and order

• Issue bills and accept payment

• Listen to complaints or problems with a positive attitude FLIGHT ATTENDANT (FULL-TIME) 09/1998 to 04/2019

Royal Air Maroc Casablanca, Morocco

Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers

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• Completed pre-flight safety checks to reinforce passenger safety Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements

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• Answered passengers' questions about flight, aircraft and destination

• Ensured safety and comfort of customers onboard aircraft

• Resolved passenger conflicts and medical emergencies during flights

• Used excellent customer service skills in addressing passengers' needs Supported passengers with special needs and provided assistance to wheelchair passengers

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Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service

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Delivered food and beverage service, reading material and other in-flight services

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Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats

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Offered personalized assistance to children, elderly and passengers with special needs

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LANGUAGES Arabic French English

Elementary

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