Data Entry Customer Service
Resume:
Susan Metz
Raleigh, NC *****
774-***-**** *****.****.**@*****.***
PROFESSIONAL SUMMARY
Ten-plus years of customer service experience, three-plus years of data, secretary, and administrative experience, experience managing more than four employees at a time, completing daily administrative support tasks, trained in data entry, asset protection, and money counting, Well-organized, quick learner committed to delivering high-quality results, happy customers, and a welcoming and functional environment.
SKILLS
●Complaint and conflict resolution
●Commitment to till accuracy
●Able to manage 4+ employees
●Store merchandise stocking to meet company standards
●Accurate payment collection and investigation
●Experienced in SAS (Hosted I) and BCR Colstar
●Microsoft Office
●Proof Reading
●Data Quality Assurance Processes
●Data Analysis
WORK HISTORY
Forever 21 07/2024 to Current
●Part-Time Supervisor
●Receive and distribute freights and pallets
●Clean, stock, face, and organize shelves, racks, and fixtures
●Key holder; in charge of opening and closing store
●Ensured accuracy and accountability for register tills and deposit
●Managed employees through all sections to meet company standards and employee accountability
●Responsibility to maintain cashwrap (registers) and train new cashier's
●Asset protection
PETCO 05/2023 to 06/2024
●Merchandising Expert Specialist
●Receive and count insects
●Perform animal care, socialization, and maintenance tasks
●Clean, stock, face, and organize shelves
●Cycle count inventory
TARGET 07/2022 to 04/2023
●Member of Style team/Breakout team
●Fold, sort, size, hang, and display clothes and accessories
●Fixing and/or salvaging items unfit for store shelves
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●Assist customers around store and in fitting room
●Push racks of clothing and merchandise on a daily basis
●Organize and push reshop
●Dress and style mannequins in accordance to distribution guidelines and/or by style or brand
FLOOR ASSOCIATE 05/2022 to 06/2022
Sears - Braintree, MA
●Assisted customers with purchases
●Sold large appliances and assisted customers with delivery process
●Tilled cash drawers
●Organized merchandise
SECRETARY 01/2022 to 04/2022
Liberty Tax Service - Brockton, MA
●Same duties as 2021
DATA ENTRY 08/2021 to 09/2021
Analysis Group - Remote Work
●Entered data in accordance to the client's instructions.
ADMINISTRATIVE ASSISTANT 08/2021 to 08/2021
William Blair - Boston, MA
●Coordinated business meetings including catering and clean up services.
●Answered phone lines, distributed mail, and kept the office cleanly.
SECRETARY 02/2021 to 05/2021
Liberty Tax Service - Brockton, MA
●Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
●Responded to emails and other correspondence to facilitate communication and enhance business processes.
●Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
●Answered multi-line phone system and greeted callers enthusiastically.
●Maintained office supplies inventory by checking stock and ordering new supplies as needed.
●Scheduled appointments and conducted follow-up calls to clients.
●Managed Over 50 customer calls per day.
CUSTOMER SERVICE AND DATA PROCESSOR 08/2017 to 01/2021
SS&C - North Quincy, MA
●Located and corrected data entry errors and reported to management.
●Answered multi-line phone system and greeted callers enthusiastically.
●Tendered shares for clients such as Inventrust Properties and Lou Vuttons on behalf of Citibank
●Quality controlled peers calls
●Verified accuracy of data before transcribing.
●Proofreader for official distribution packets for companies such as State Street, Lazare, Legg Mason, and Lord Abbet
●Verified accuracy of all computer system information by updating client data.
●Corrected any data entry error to prevent later issues such as duplication or data degradation.
●Added documents to file records and created new records to support filing needs.
●Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
●Engaged in learning and development opportunities to promote continued performance improvement.
●Adhered to company policies and scripts to consistently achieve call-time and quality standards.
EDUCATION
Massasoit Community College - Brockton, MA Associate of Science
Media Arts, 07/2021
Fisher College - Boston, MA No Degree
Psychology
Southeastern Regional Vocational Technical High Sc - South Easton, MA High School Diploma
06/2014
ACCOMPLISHMENTS
●Editor-in-Chief of the Charles Viewer Literary Magazine
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