Customer Service Call Center

Shenerian Selmon

Arlington, TX *********.******@*****.***

Objective

Reliable and friendly customer service professional with over 7 years of phone-based experience in financial services. Skilled in both scripted and unscripted customer support, with a calm demeanor and a passion for resolving issues effectively. Seeking a remote customer service role with competitive pay and growth opportunities.

Skills

• Phone-based customer service (scripted and unscripted)

• Conflict resolution and de-escalation

• Clear, professional communication (verbal & written)

• CRM systems and call center tools

• Accurate data entry and customer documentation

• Reliable, detail-oriented, and adaptable to remote work environments

Professional Experience

Customer Service Representative – Capital One

Remote January 2022 – April 2025

- Delivered scripted support for credit card and banking customers in a fast-paced call center

- Maintained high call quality standards and compliance with company policies

- Helped customers resolve issues involving billing, payments, and account updates

- Documented all calls and actions clearly in internal CRM system

Customer Service Representative – Regional Acceptance

Remote August 2017 – October 2022

- Assisted customers with auto loan account questions and payments via phone

- Navigated multiple systems to provide real-time information and solutions

- De-escalated difficult calls and ensured positive customer experiences

- Met or exceeded individual performance and satisfaction targets

Education

High School Diploma

Sam Houston High School – Arlington, TX 2004

References

Available upon request

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