Customer Service Front Desk,RN
Resume:
Josephine Holland
Up dated resume as of ****
Fort Myers, FL 33919
*************@*******.***
Work Experience
Wellness nurse R.N.
BARKLEY PLACE
Present
Administer medications,answer questions or the residents, make appointments for them,admit new residents, order medications, f/u with doctors orders Health and Wellness Nurse
Pacifica Senior Living-Fort Myers, FL
June 2022 to March 2023
Assessment on all new residents coming into the community, f/u with resident outside appointments, work closely with the ARNPs and Psych ARNP, work with the med techs, chart on all outside providers for the residents(PT,OT,SN)
Education
Bachelor of Arts
Skills
• Medication Administration
• Nursing
• Hospice Care
• Nurse Management
• MDS
• Discharge planning
• Customer service
• Medical terminology
• Memory care
• Communication skills
• Dementia care
• English
• Supervising Experience
• Home Care
• MDS
• Typing
• Customer service
• Medical terminology
• Supervising experience
• Patient care
• Home health
• Discharge planning
• Nursing
• Vital signs
• Organizational skills
• Time management
• Office experience
• Data entry
• Charge experience
• Management
• Care plans
• Nurse management
Certifications and Licenses
RN License
CPR Certification
BLS Certification
Assessments
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical terminology — Proficient
August 2021
Understanding and using medical terminology
Full results: Proficient
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