Customer Service Representative

Laura

Laura Ledesma 915-***-**** ************@*****.***

*** ****** **.

Horizon City Tx, 79928

Objective:

Seeking a position in a company that will utilize a variety of my skills. Skills:

Computer Knowledge Multitasking

Operating copy and fax machine Bilingual English/Spanish Customer service

Intelogix GC Customer Service Representative Dec 2024-Present Customer Service

Provide customer service by phone, explain customers about their accounts, transfer call to other departments, solve accounts issues in one call, help customers with technical difficulties on the web.

KBS Janitorial Crew July 2024- Dec 2024

Cleaning Janitorial

In charge of cleaning crew and cleaning designated areas. Office, cafeteria, lobby and restrooms.

JC Penney Supervisor/Merchandise assistant supervisor Aug 2022-Aug 2024 Retail Store

Take out merchandise to the sales floor, display set ups for new merchandize, organized store recovery, with other supervisors to close/open store. In charge of cashiers and assist them with customer issues, in charge of change in cashiers, manage cashiers and associates lunches and breaks. weekly sales reports for sales on each department. meeting sale goals on each department. Delegate duties to associates in each department. Maintain constant communication with general manager, supervisors and floor assistant for updates on sales or promotions and any important communication. Experience:

EP Mechanical Technologies Nov 2021 to Present

Company consist of Hvac, generator, windows, Solar panels installation. Retro, new construction and commercial installation.

Customer service and office assistant

Call customers to schedule estimate appointment. Schedule appointments to each estimator and dispatch them. Assist estimators with paper work, customer information, direction, payments, credit applications and schedule installation. Take out city permits for for each installation as well as making a rebate to Laura

qualifying installations. Order material and equipment for each installation. Dispatch installers with correct material and equipment for each installation. Call customer to confirm appointments and installations. Taking inbound and making outbound calls, send emails, faxes, text, make copies. Assist with new construction and commercial installation. Set up each address to order material and equipment. Process payment through a system for each address. prepare paper work for each worker and dispatch them with correct material and equipment. Take out permits for new construction houses and pay. Assist new construction and commercial workers with hours worked and submit payroll each week. Jc Penney assodiate cashier/CRS Oct 2019 to feb 2021 Assist customers with their purchase, provide information on sales and promotions for the day or week. Place orders on line for the customers. Make credit applications as require by the store and become number one from all the store to make the most applications. Help with recovery at all times.

Burnett Staffing Specialist CRS Oct 2017 to Apr 2018 Through Burnett I worked for HGS as a customer service representative for an Insurance company. Provide information to customers go over the coverage they had. Call doctors and clinics to assist the customers with their medications, call and send information to the pharmacy for the approval of medications. Send faxes to doctors and pharmacies, send letters to the customers of their insurance coverage. Self employee Day care Jan 2013 to Aug 2017

Babysitting taking care of a baby, feeding and changing baby, supervising the baby at all times and taking care of after school kids preparing lunch and snacks, as well as helping them with their school homework, organizing games and supervise them at all times. Provide a weekly report the parents.

Burnett Staffing Specialist CRS Nov 2012 to Dec 2012 worked in the Courthouse on the Presidential Election Department. Prepared information for voters, input information on systems and answer phone lines to provide information. Burnett Staffing Specialist June 2011 to Aug 2011

Inter global Logistics Dispatcher operator Sep 2011 to April 2012

Laura

Answering and making phone calls to book loads, preparing and sending contracts to transportation companies and dispatch drivers. Provide load information to driver(s) including, address, phone numbers, directions, times, and weather road conditions. Supervised the load with the driver until the load was delivered. Making sure the load was picked up on time and delivered on time as well as monitoring the driver by phone and location. schedule appointments for drivers.

GC services Customer service Oct 2008 to Aug 2010

Customer service over the phone, assisting customers with their prepaid cards, phone calls and checking the balance in their cards. I was promoted to Supervisor and Technical Support. This included to supervise the floor of a group of people that was working on the technical part of the prepaid cards. I was also issued stores that had an account with the prepaid cards, I was in charge of renewing their contract with the company. I had to provide all the cards that we had, the cost on the cards and how to use them. I had to make new contracts and fax all the paper work, and also offer new products. Office Assistant Clerk Jan 2004 to July 2006

Worked for Laura Cortez Realtor as an office assistant prepare files with the require documents for approval, file, fax, answer and make calls to provide and receive information, show inventory, schedule appointments Teacher Aide Clint Independent School District Aug 1998 to May 2003

Assist teacher with lesson plans, attendance and make copies for students and teachers. Supervised students at all times. Accompany students to different classes and/or activities. Accompany teachers and students to field trips and assist with field days. Help students with class assignments and prepare homework activities. Substitute Teacher Clint Independent School District Feb 1997 to May 1998

Teach lesson plan, assist students with classwork and supers students at all times. Accompany students to different classes and/or activities. Education:

El Paso Community College 1998-2000 Non-graduate

International Business College 1996-1997 Medical Office Specialist Certificate Clint High School May, 1995 High School Diploma

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