Account Manager Customer Service
Resume:
Aryanna Fernandez
CUSTOMER S E RVICE * * + Y EARS
Profile
Results driven Account Manager with a passion for optimizing processes and driving efficiency. Expert at organizing complex systems to enhance client satisfaction and boost business growth. Motivated by the challenge of streamlining operations and exceeding expectations. Proven ability to deliver top-tier solutions and build lasting relationships.
Employment History
Account Manager, PostcardMania, Clearwater
S E P T EMBER 2 0 2 4 — MARCH 2 0 2 5
Skilled Account Manager with a proven track record of increasing client satisfaction through strong relationship building and timely, effective problem solving. Adept at managing diverse accounts, maintaining seamless communication between clients and internal teams, and staying ahead of industry trends. Known for a professional demeanor that fosters trust and confidence, while consistently delivering results. Committed to continuous improvement and business growth through strategic relationship management and operational efficiency. Completed numerous courses provided by PostcardMania to enhance skills and drive performance. Strong ability to work independently and manage day to day operations effectively. Licensed RE Administrative Assistant, GW Land Trust LLC, Newport Richey JANUARY 2 0 1 7 — S E P T EMBER 2 0 2 4
Provided comprehensive administrative support to management, streamlining daily operations and enhancing overall efficiency. Assisted in coordinating schedules, managing communications, and handling documentation, contributing to a more organized and productive work environment. Proactively addressed administrative tasks to allow management to focus on strategic objectives. Credit Customer Service, Macy's, Clearwater
AUGUST 2 0 1 3 — DECEMBER 2 0 1 7
As a Credit Granting Customer Service Representative at Macy's call center, I reviewed sensitive customer information to assess creditworthiness and granted credit card approvals in compliance with company policies. I provided exceptional customer service by addressing inquiries, resolving issues, and guiding customers through the credit application process. Additionally, I offered bilingual translation support to ensure clear communication with non-English-speaking customers. I maintained a high level of accuracy and confidentiality when handling sensitive data. Education
Bob Hogue School of Real State
Details
Madison
United States
****************@*****.***
Skills
Effective Time Management
Fast Learner
Administrative Operations
Ability to Multitask
Communication Skills
Coordination Skills
Confidentiality
Active Listening Skills
Customer Service
Data Entry Skills
Scheduling
Real Estate
Sales
Customer Relationship
Management
Conflict Resolution
Document Management Systems
Problem Solving
Languages
English
Spanish
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