Customer Service Client Support

DELFERD LEE, JR.

***********@*****.*** 954-***-****

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Customer Service

Data Entry

Complaint Resolution

Filing

Courteous with Strong Service Mindset

Creative Problem Solving

Verbal and Written Communication

Calm Under Pressure

Punctual and Reliable

Time Management

Problem-Solving

Good Work Ethic

Critical Thinking

Computer Skills

Reliable & Trustworthy

MS Office Proficiency

Friendly and Outgoing

Experience

Credos Global Group Hollywood, FL

Client Support Specialist

11/2019 - Current

Resolved customer inquiries in a timely manner, exceeding service-level agreements.

Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.

Documented all customer interactions in the company's database system.

Helped develop strategies for improving overall efficiency of client support operations.

Participated in weekly meetings with senior staff members discussing progress of ongoing projects.

Lyft Hollywood, FL

Driver

03/2017 - 01/2023

Picked up clients from specific locations to transport and drop off at destinations.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Achieved consistently high customer scores due to exceptional service.

Interacted with customers pleasantly to meet needs and drive satisfaction.

Catered Fit Fort Lauderdale, FL

Delivery Driver

02/2017 - 11/2017

Transported and safely delivered items to prevent damage or loss.

Navigated routes with relevant map programs and GPS systems.

Handled merchandise in accordance with product handling standards.

Obeyed traffic laws and follow established traffic and transportation procedures.

Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Delivered rush merchandise on tight schedules to meet customer targets.

Notified customers of delays to decrease calls to support.

Verified deliveries against shipping instructions prior to delivering to customers.

Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Dillards Department Store Pembroke Pines, FL

Dock Worker

07/2016 - 12/2016

Helped customers find specific products, answered questions and offered product advice.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Adhered to company initiatives and achieved established goals.

Towne Park Valet Aventura, FL

Valet Attendant

09/2014 - 01/2015

Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.

Parked and retrieved guest vehicles quickly to avoid long wait times.

Greeted guests and answered questions about valet service, directions and local attractions.

Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.

Returned guests' vehicles while following safe driving practices and obeying traffic laws.

Notated damages to vehicles to reduce exposure to risk and lawsuits.

Expressed appreciation for patronage, inviting and encouraging customer return visits.

Maintained cleanliness of service area by sweeping, mopping and organizing.

Education and Training

Nova High School Davie, FL

High School Diploma

06/2013

Keiser Career College - Pembroke Pines Pembroke Pines, FL

Associate of Arts in Information Technology/Cyber Security

Broward College Fort Lauderdale, FL

Associate of Arts in General Education

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