Service Desk Data Center

Pradeep Kumar

Jira Administrator & Developer

Bangalore, India, 560066 +91-801******* ***************@*****.*** PROFESSIONAL SUMMARY

• Having total 5 years of experience in Atlassian tools i.e. Atlassian JIRA Administration, JIRA Service Desk, Confluence, Atlassian Cloud, Server Up-gradations, Projects Migrations and Database Migration.

• Good experience in creating various projects like Basic, Scrum and Kanban.

• Database migrations like H2 to post grace SQL

• Troubleshoot JIRA performance

• Good exposure in implementing Issue Types, Workflows, screens and Custom fields.

• Good exposure in JIRA administration, analysis, design, project management, Agile methodologies & Collaboration tools

• Worked as JIRA developer with Groovy Script runner

• Experience with Installation JIRA in different Platforms like Cloud, Server & Data center

• Strong Knowledge in JIRA upgrades from lower version to higher version

• Experience in creating various projects like Basic, Scrum and Kanban

• Good exposure in implementing Issue types, Workflows, Screens & Custom fields

• Experience in Permissions, Issue security levels & Notification schemes

• Knowledge in Validations, Conditions, Post functions and Properties in advanced workflows

• Good in reporting in projects and writing advanced JQL filters and creating dash boards

• I have good experience in JIRA integration with different applications

• Knowledge in E mail configuration in JIRA

• Strong Knowledge in creating Events, E mail notification Schemes and assigned project roles in JIRA

• Good exposure in Dashboards and Filter implementations

• Created Permission schemes to restrict the users in project level

• Synchronized the users from AD/LDAP to Confluence and created users in JIRA internal directory

• Creating Spaces, Pages and Child pages in Confluence

• Creating Status reports (Weekly, Monthly and Resource wise) in Confluence

• Installed and managed various Plug-ins (Add-ons) for import/update of projects and issue fields in JIRA and Confluence

• Good experience connecting JIRA and Confluence databases TECHNICAL SKILLS

MIGRATION: - WINDOWS TO LINUX

JIRA SOFTWARE,

JIRA SERVICE DESK,

CONFLUENCE,

JIRA DATA CENTER,

JIRA CLOUD,

JIRA VERSION UPGRADED

APPLICATION SERVER: - WINDOWS, LINUX

PROFESSIONAL EXPERIENCE

LTI Mindtree – JIRA Administrator & Developer (08/2022 – Till Date) Client: FedEx

Duration: August 2022 to till date

Role: JIRA Administrator & Developer

Atlassian tools: JIRA, Confluence, Service desk

Responsibilities:

• Installation JIRA in different platforms like Cloud, Server and Data center

• Set up projects in JIRA like Software, Business and Service desk

• Worked with service desk portal as per Client requirement

• As per Client requirement, restrict the Request types to other groups

• Responsible for creating new users and groups in JIRA

• JIRA Customization – Issue Schemes, Workflow Schemes, Field Configure Schemes, Screen Schemes and Notification Schemes

• Worked on JQL (JIRA Query Language) filters, Dashboards for users

• Plan, Evaluate, Deploy, Operate, and maintain tools to suit the expanding user database

• Backup and restore Procedures

• Troubleshooting and fixing errors on applications and application servers

• Created users on active Directory, Synchronized the users on JIRA and assigned groups and spaces

• Installed and managed various add-ons for import/updating of projects and issue fields in JIRA and Confluence

• Published JIRA dash boards on Confluence page

• Maintained Various add-ons and resolved the performance issues in JIRA and Confluence

• Improved the database connection pools

• Analyzing and reporting upon JIRA usage and activities

• I have installed Plug-ins like JIRA suite utilities, Groovy Scripting, Extension for JIRA service desk, Tempo planner and Project configurator based on requirement.

• Prioritizing the workload and resolving tickets based on SLAs

• Importing bulk issues into JIRA projects using CSV files

• Database Migrations like H2 to post grace SQL

• Troubleshoot JIRA performance

Company: Accenture Software Solutions

Client: Free Charge

Duration:04/2020- 07/2022

Role: JIRA Administrator

Atlassian tools: JIRA, JIRA Service desk

Responsibilities:

• Installing JIRA in Windows environment

• Setup JIRA for Project management

• Creation of new JIRA projects

• Configuring Issue types for JIRA projects

• Managing Issue type Screens

• Performed import and export operations in Confluence

• Creating JIRA service desk projects, Custom fields, Issue types and screens for Customer portals

• Responsible for Creating new Users and groups in JIRA

• Managing permissions for Users and groups.

• Improved the Database Connection pools

• Analyzing and Reporting upon JIRA Usage and Activities

• Setup Jira “Timesheet Report” plug-in, to help users for time tracking on their dashboards using a JQL or by configuring manually

• Analyzing and Reporting upon JIRA Usage and Activities EDUCATION

• BSC from Vikrama Simha Puri University Andhra Pradesh - 2014

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