Administration Assistant, Sales, General
Resume:
Kathleen Keelen
Glendale, AZ *****
**********@************.*******.***
Professional Summary
I bring a variety of professional and personal experience to the table. An experienced professional with a dynamite personality. Aim to be the best and do the best. Have a keen sense of when to follow suit or bring in some fresh insights. I will be an asset to your team. Work Experience
Application Support Specialist II
Peckham National Passport Information Center-Phoenix, AZ December 2021 to February 2023
Took inbound calls from people needing their US Passport to travel. Answered a variety of inquiries on the process, time frames, expectations, and set appointments at any 22 of the Paasport centers in the country if appointments were available. Estimated timeframes and set proper expectations. Provided additional information in conjunction with the passport application, the process, requirements, restrictions and guidelines.
Hot Meals Delivery Meals On Wheels
Staffing Solutions-Phoenix, AZ
February 2022 to August 2022
Started at the kitchen where meals were prepared and packaged. Attended daily team meeting. Got coolers for cold and warmers for hot ready, picked up delivery route paper schedule for the day, loaded up exact meals for route paying attention to dietary or special resstrictions or instructions. loaded up in delivery vehicle. Delivered each meal package to each client on the route. Wiped down returned equipment after route . Clients were mostly elderly and or disabled. We took extra care and consideration of the client factors and particular needs.
Senior Mortgage Loan Processor II
USAA-Phoenix, AZ
January 2019 to February 2021
Managed any where from 20-60 individual loans in process of processing the paper work to close on a personal real estate property for a member of USAA and the United States Militarty Armed Forces Service Member. From after the approval of application for purchase, the file was mine to process until i scheduled the signing closing of the home. Collect paperwork required for income, verifications of employment, extensively document each process's in the service members file to ensure clear up to date status of what had been completed, what we were expecting and when. ordered title, ordered home owners insurance documentation and specifications. Provided accurate loan information to purchasing member, any real estate agents, and any persons working to get them into their new home. Ensured documentation a file was impeccable accurate and worked to its fullest extent in order to close as quickly as possible and or needed.
Adhered to performance goals and expectations. Attended team meetings, department meetings, training modules, award ceremonies. Worked under several different management styles on the team. Attended company 5k family run with my family.
Sales Executive
Arizona Color Vehicle Marketing, Wraps, and Graphics-Phoenix, AZ February 2017 to January 2019
Inbound and Outbound Sales. Online website inquiries as well. Advised customers on their particular needs and inquiries for graphic wrapping on a variety of mediums from a motorcycle, boat, semi truck and trailer, to graphic wrapping buildings. I would measure the product for material and installation costs and provide a written estimate . When providing the total costs i set accurate expectations of the process and scheduled the potential install date according to production and inventory demands. Account Sales Executive
Beneficial, HFC, HSBC Bank Corp-Glendale, AZ
November 2005 to December 2010
Sales AccountEexecutive for establishing new clients for mortgage loans. For products varying from their home purchase, second mortgage, home equity line or a home refinance needs. As well as signature 15k personal loans. Also covered clients with mortgage and disability mortgage insurance when it was beneficial. Lead regional sales executive multiple months. Attended sales training leadership courses. achieved a national awards ceremony for top sales and travel trip. Listened to current circumstances, needs, desires, and evaluated property values. would devise and present face to face 3 different sales proposals for meeting. Different structures and figures for the client to choose from. Giving the options laid out in a face to face meeting in tangible paper format seemed to be the personal touch and client driven choice that i enjoyed at this time in my experience. Met daily call requirements, daily application goals, exceeded monthly total sales proceed goals. Care Taker Liason Advocating Success Knowledge And Needs for Developmentally Disabled Individuals
ASKAN-Flagstaff, AZ
February 2002 to December 2004
Direct care. Medication administration. Advocacy.
Group Home Manager for Adults with Developmental Disabilities Tungland Corporation-Flagstaff, AZ
October 1999 to August 2004
Managed 24 hour care group home, the facility as well as clients and 24 hour staff and staffing. Kept intensive logs for every event for clients, staff, home, and bylaws and documentation requirements. direct care one on one experience before managemnt . Client intervention techniques training. Treading on Developmental Disabilities. Was liaison for the individuals in my care to the company, to their family, their employment, the DDD, their doctors, their finances, and to the community. Education
Bachelor's degree in Fine Arts
Merrimack College - North Andover, MA
August 1992 to December 1996
Student Government
Orientation Committee
Alumni Committee
Certifications and Licenses
Notary, State Insurance Certified, Fingerprint Clearence, First Aide and CPR certified, Food Handlers Card.
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