Customer Service Office Manager,ability to solve issues with a great m
Resume:
Laura Cheshier
Ready, able, willing
Bakersfield, CA 93308
****************@*****.***
Efficient and experienced office manager with 15+ years of experience in administrative roles, including managing office supplies, creating electronic filing systems, and handling confidential information. Proven skills in customer service, sales, and management. Proficient in Microsoft Office and QuickBooks. Authorized to work in the US for any employer
Work Experience
Office Mgr
Groves Insurance-Shafter, CA
February 2023 to August 2024
• Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
• Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
• Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
• Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
• Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
• Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
Care giver
Self employed-Bakersfield, CA
October 2020 to May 2023
• Monitor daily nutritional intake.
• Daily wound care
• Interaction with Doctor and family on progress and decline.
• Administer daily medication
• Orders supplies for patient daily care and house. Prepares meals. Food Demonstrator
CDS (Club Demonstration Services)-Bakersfield, CA
November 2022 to February 2023
I set up and demo different products for Costco. Continual customer contact. Engaging in conversation about the products and answer questions from customers. Office Manager
Superior saftey-Bakersfield, CA
February 2016 to April 2020
Office filing scheduling jobs payroll,phones, faxing customer serv.
• Processed orders, deposits and billing on a daily basis
• Processed payments
• Managed team responsibilities
• Hired and mentored employees
• Processed payroll
• Processed mail
• Responsible for outgoing communications
Stocker, diver, welder
Bobs muffler-Bakersfield, CA
February 2009 to December 2014
Stocked pick up and delivery cars. Customer serv. Office work. Welder for exhaust from headers back, also catalytic converters.
Office Technician
Wasco state prison-Wasco, CA
February 2005 to March 2006
Filing. Office work alphabetical and numerical.
Education
High school diploma in General Studies
Wasco High School - Wasco, CA
August 1988 to June 1990
High school diploma in General Studies
Wasco High School - Wasco, CA
1988 to 1990
High school or equivalent
High school or equivalent
Skills
• Cutomer serv. (6 years)
• Personal Assistant Experience (2 years)
• Office Management (4 years)
• Payroll (4 years)
• Human resources
• Hospitality (8 years)
• QuickBooks (1 year)
• Management (3 years)
• Accounts Payable (3 years)
• Calendar Management (1 year)
• Accounts Receivable (3 years)
• Microsoft Outlook (3 years)
• Microsoft Excel (Less than 1 year)
• Serving (2 years)
• Basic math (10+ years)
• Restaurant experience
• Senior Care
• Recruiting
• Customer service (10+ years)
• Caregiving
• Home Care
• Interviewing (3 years)
• Event Planning
• Organizational skills (5 years)
• Research
• Product Demos (1 year)
• Sales
• Accounting (2 years)
Assessments
Customer service fit — Proficient
November 2022
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer focus & orientation — Proficient
November 2022
Responding to customer situations with sensitivity Full results: Proficient
Learning agility — Proficient
November 2022
Learning and applying new information
Full results: Proficient
Call center customer service — Completed
October 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
October 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Completed
January 2023
Identifying and resolving common customer issues
Full results: Completed
Retail customer service — Proficient
October 2022
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
December 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a very hard worker willing to learn and advance able to work alone or team. Great attitue. Adapt to many situations no problem.
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