Customer Service Delivery
Resume:
Accomplishments
Work History
Proven track record in enhancing customer satisfaction and
streamlining operations, notably at Community For Action Improvement. Demonstrates exceptional communication abilities and sales proficiency, leading to significant improvements in service delivery and client relations. Skilled in persuasive communication and reliable data management, achieving increased efficiency and customer loyalty.
PROFESSIONAL ACHIEVEMENT
Georgia Department of Labor Customer Service of
the Year 2018
•
• Georgia Department of Labor Customer Service
• Specialist of the Year 2018
• Georgia Department of Labor Certificate of
• Excellence
• SCSEP Three Rivers Certificate of
Receptionist/ Gifting Sales Associate
Seasonal
Honey Baked Ham and Cafe, Newnan, GA
2023-10 -
Current
Greeted incoming visitors and customers
professionally and provided friendly, knowledgeable assistance.
•
Confirmed appointments, communicated with
clients, and updated client records.
•
Answered phones promptly and directed incoming
calls to the correct person (s).
•
Handled cash transactions and maintained sales
and payments records accurately.
•
Maintained confidentiality of information regarding clients and company.
•
Demonstrated strong multitasking abilities while
managing numerous tasks simultaneously under tight deadlines.
•
2022-01 - Program Support Intake Specialist
2023-07
JANICE
BANKS
MARECHEA
U
Contact
Address
NEWNAN, GA 30263
Phone
*********@*******.***
WWW
About Me
Skills
• Communication abilities
• Sales proficiency
Persuasive
Communication
•
• Goal-oriented mindset
• Patience and composure
• Reliability and punctuality
Community For Action Improvement, Newnan, GA
Answered phone over 50 calls and provided clients
with the required paperwork to initiate service.
•
Streamlined the intake process by developing and
implementing efficient data collection methods for improved service delivery.
•
Maintained high levels of accuracy and compliance
in data entry, ensuring all information was correctly entered into the required systems.
•
Increased customer satisfaction with timely
follow-ups, ensuring all necessary documentation
was collected and processed promptly.
•
Contributed to a reduction in client wait times by effectively managing appointment scheduling and
resource allocation.
•
Developed positive relationships with community
partners to facilitate referrals and improve access to services for clients in need.
•
Improved interdepartmental communication
through regular updates on client progress, fostering better case management across teams.
•
Receptionist/ Office and Administrative
Support
Community Action For Improvement, Newnan, GA
2019-12 -
2022-01
Greeted incoming visitors from 15 to 20 customers
professionally and provided friendly, knowledgeable assistance.
•
Played an instrumental role in maintaining a clean work environment by coordinating office
maintenance and cleaning schedules.
•
Reduced incoming call response time by
implementing an effective call routing system.
•
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning,
and faxing documents.
•
Demonstrated strong multitasking abilities while
managing numerous tasks simultaneously under tight deadlines.
•
Customer Service Representative
Georgia Department Of Labor, Griffin, GA
2018-09 -
2019-11
• Handling Complaints
Actively listened to customers, handled concerns
quickly, and escalated major issues to the supervisor.
•
Placed 30 to 50 inbound and outbound calls daily
and provided customer service or customer
satisfaction calls to follow up on issues.
•
Enhanced customer satisfaction by resolving
complex issues promptly and professionally.
•
Reduced call resolution time through efficient
problem-solving and communication skills.
•
Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
•
Achieved high-quality service by adhering to
company policies and procedures during each
interaction.
•
Receptionist/Front Office Assistant
Georgia Department Of Labor, Griffin, GA
2017-08 -
2018-11
Provided phone support by answering busy lines with 25 to 30 calls per day, forwarding them to the proper person and or departments.
•
Enhanced customer satisfaction by promptly
addressing inquiries and providing accurate
information.
•
Maintained a well-organized reception area with
updated materials, contributing to a welcoming
environment for visitors.
•
Improved appointment scheduling system, reducing
wait times and increasing client satisfaction.
•
Provided administrative support to staff members by handling correspondence, filing documents, and
managing office supplies inventory.
•
Handled sensitive information with discretion while maintaining strict confidentiality standards.
•
Switchboard Operator/ Receptionist
Georgia Department Of Labor, Griffin, GA
2017-01 -
2018-09
Improved call efficiency by effectively routing and managing incoming calls for a busy office
environment.
•
Enhanced customer satisfaction by promptly
addressing inquiries and directing them to the
appropriate department.
•
Education
Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
•
Assisted in reducing hold times with swift call
handling and efficient use of switchboard system
features.
•
Updated company directory regularly, ensuring
accurate contact information for all employees and departments.
•
Maintained detailed customer call and inquiry logs for performance monitoring.
•
Assist with daily filing, sorting, and other
administrative duties.
•
Associate of Applied Science: Chrisitan
Ministries
Bread of Life Christian University - Newnan, GA
2024-09
Certificate: Medical Billing And Coding
West Georgia Tech - Newnan, GA
2002-06
High School Diploma
Sylvan Hills High School - Atlanta, CA
1978-06
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