Hotel Reservations/Any, Admin Assist, Data Entry, Receptionist, Floral

Tamara Long

Lakewood, CO ***** *****.******@*****.*** +1-303-***-****

Professional Summary

Experienced administrative professional with a strong background in nonprofit filings, document management, and organizational efficiency. Adept at handling compliance processes, managing complex administrative tasks, and collaborating with teams to achieve organizational goals. Proficient in a wide range of software, with a keen eye for accuracy and process improvement.

Core Skills

- Administrative & Organizational: Calendar management, document filing (digital & physical), event planning, customer service

- Hospitality & Housekeeping Management: Staff supervision, inventory control, quality assurance, guest services

- Front Desk Operations: Guest check-ins/check-outs, reservations management, customer service, billing and payments

- Software Proficiency: QuickBooks, SharePoint, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Adobe Acrobat

- Financial & Compliance Expertise: Accounts payable & receivable, nonprofit filings, bookkeeping, regulatory compliance

- Communication & Office Management: Multi-line phone systems, scheduling, customer support, clerical tasks

Professional Experience

Administrative Assistant – Accounting & Finance

ICAST (International Center for Appropriate and Sustainable Technology) 7400 W 14th Ave, Lakewood, CO 80214 866-***-**** Dec 2020 – Present

- Managed multi-line phone system, ensuring seamless client communication and scheduling

- Processed mail operations—sorted, scanned, and distributed incoming documents, including checks and state filings

- Maintained office inventory, procured supplies, and coordinated deliveries for multiple locations

- Handled financial transactions including invoice processing, remote deposits, and credit card transactions

- Utilized QuickBooks for payment processing, check printing, and reconciliations

- Ensured compliance with state filings and nonprofit registrations, streamlining documentation workflows

Administrative Assistant

Ti Training/Table Mountain Group 16163 W 45th Dr Unit H, Golden, CO 80403 303-***-**** Apr 2011 – Jun 2020

- Managed scheduling and client registration for training programs, issuing certificates to trainees

- Coordinated training sessions, including booking venues, ordering materials, and arranging catering for events

- Responded to technical inquiries regarding system setup, troubleshooting logins, and equipment issues

- Maintained client databases and conducted outreach via Salesforce and Constant Contact

- Oversaw office operations including mail handling, package tracking, and supply management

Administrative Coordinator

Dispute Resolution Professionals, Inc. Jun 2007 – Jan 2011

- Served as initial contact for clients, scheduling mediations and processing legal paperwork

- Managed firm-wide calendars, ensuring smooth coordination between mediators and court appointments

- Administered email communications, updates, and marketing efforts for parenting education programs

- Processed payments and deposits, maintaining financial records and client billing

Housekeeping Supervisor – Hotel Experience

Fairfield Inn 14700 W 6th Ave Frontage Rd, Golden, CO 80401 303-***-**** May 1993 – Apr 1997

- Supervised housekeeping staff, ensuring rooms and public areas were cleaned to high standards

- Managed inventory and ordering of cleaning supplies, linens, and amenities to maintain hotel operations

- Conducted quality assurance inspections to meet guest satisfaction and hotel brand standards

- Coordinated daily housekeeping schedules and assigned tasks for optimal efficiency

- Trained and mentored housekeeping team members to improve performance and service quality

Front Desk Associate – Hotel Experience

Fairfield Inn 14700 W 6th Ave Frontage Rd, Golden, CO 80401 303-***-**** May 1993 – Apr 1997

- Managed guest check-ins and check-outs, ensuring a seamless arrival and departure process

- Provided exceptional customer service, handling inquiries, reservations, and special requests

- Processed payments, invoices, and refunds using front desk software and POS systems

- Maintained accurate records of guest stays, ensuring compliance with company policies

- Assisted in coordinating housekeeping and maintenance requests to enhance guest satisfaction

AON Inbound Call Center for 11 years with many accolades from our 100% Club, which means I collected and enter all the customers' information into POS system.

Education & Certifications

- High School Diploma, Hempstead High School, Dubuque, IA

- Driver’s License (Valid through 2/18/2030)

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