Business Analyst Senior
Resume:
Name: Sai Nikhila Paul
Phone: +1-773-***-****
Email id: *************@*****.***
Sr. Business Analyst
Senior Business Analyst with 7+ years of diverse expertise in business process analysis, risk management, and compliance across Banking, Telecommunications, Information Security & Compliance, and the ServiceNow domain. Skilled in conducting risk assessments, SOC audits, vendor risk reviews, and technology control evaluations to ensure regulatory compliance and operational efficiency. Adept at gathering functional and technical requirements, managing IT governance and compliance initiatives, and collaborating with senior management and cross-functional teams to drive strategic risk mitigation and process optimization. Proven ability to facilitate executive committee meetings and enhance risk monitoring frameworks to support enterprise-wide decision-making.
Professional Summary:
7+ years of professional experience as a Business Analyst with strong knowledge in ITSM, Banking and Telecommunications Industry.
Experience in gathering business requirements, functional specifications, and writing and executing test scenarios and plans for fixed income products for trading in options.
Highly experienced in Designing and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications and Functional Specifications (FRD).
Worked extensively with the team to meet business requirements, create prototypes, and analyze workflow.
Extensive work experience in Software Development Life Cycle (SDLC) and Software Quality Assurance & Testing Methodologies with heavy hands-on experience with Agile, Waterfall and Change Management & Implementation.
Excellent exposure in reviewing, analyzing, and evaluating business systems/ user needs and developing requirements, test scenarios, test plans.
Experience testing implemented systems and system changes including liaising with QA teams to develop test cases, test plans, test scenarios, generating test data and conducting manual testing.
Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
Expertise in Software Development Life Cycle methodologies (SDLC) such as Waterfall and Spiral and Agile Methodologies like Scrum, Scaled Agile Framework (SAFe) and Scrum ban and Business Processes with focusing mainly on Requirements gathering, Documentation and Data Analysis, Data Validation and Test Planning and Execution.
Acted as a liaison between Business and Technical Stakeholders to elicit various Functional and Non-functional requirements
Hands-on experience on tools like ADO, JIRA, Confluence, for collaboration and tracking.
Skills and Tools:
Software Development Life Cycle
Agile-Scrum, Scrum-Waterfall, Waterfall, XP, RUP, SAFe, Spiral, Kanban, Scrum ban
Project Management Tools
ADO, IRA (v.7.0, v.7.3), HP ALM (v.11), MS SharePoint (2010, 2013), Confluence (v.6.4), HP QC
Databases and ETL Tools
Oracle DB,MySQL Server, Informatica PowerCenter (v.9.5, v.9.6),
ITSM tools
ServiceNow, Jira Service Management
Testing Tools
Selenium (3.0.3),
HP Quality Center
Tools/Platform
RSA Archer, ServiceNow, Collibra
Tech Skills
Data mapping, Workflow design, Risk analysis, Requirements documentation
Certifications: ITIL V3 Foundation
Education:
MBA in Dec 2024 from Lewis University, Romeoville, USA(2024)
MCA in June 2011 from Villa Marie College, Hyderabad, India(2011)
Bachelor’s in Computer and Information Science from Osmania University,Hyderabad India(2007).
Psquare Technologies, Aurora, USA February 2025 to Present
Sr. Business Analyst(Contractor)
Client : Northern Trust
Led the functional requirements gathering for the RSA Archer SaaS migration, focusing on automation of GL accounts, FX currency conversion, and look-and-feel enhancements.
Collaborated with cross-functional teams including Cognos, IDM, and Workday to analyze integration points, streamline ingestion pipelines, and ensure clean data mapping into Archer.
Facilitated JAD sessions and stakeholder workshops to validate business requirements, gather feedback, and refine functional specifications.
Defined and tracked key performance indicators (KPIs) to monitor workflow efficiency, approval cycle times, and Archer data quality, enabling continuous process improvement.
Supported the development of Archer enhancements by preparing functional design documents (FDDs), use cases, and test case traceability matrices.
Worked closely with QA teams to define UAT scenarios, validate system behavior against requirements, and ensure successful deployment of enhancements.
Assisted in implementing controls for sensitive data classification, PII tagging, and regulatory reporting structures through integration with Collibra.
Created and maintained traceability matrices to ensure full alignment between business requirements, system configurations, and delivered features.
Designed and documented end-to-end workflows for modules such as Loss Event, Risk Inventory, and Incident Notification in Archer.
Coordinated with multiple teams including Cognos, IDM, and internal stakeholders to streamline data integration, approval flows, and sensitive data handling.
Collaborated with developers and testers on implementation of the enhancement approval-rejection mechanism, ensuring IDM(Identity Access Management Tool)-based access control.
Facilitated ingestion workflows for incoming files from Workday, nform, ASM, LDAP, Fusion, and ServiceNow into Archer using custom data mapping.
Defined and documented cross-reference relationships for Archer internal requirements.
Provided enhancements and support for regulatory reporting categorizations, sensitivity classifications, and PII identification in Collibra.
Supported Archer notifications and alerts system for event IDs, risk tasks, and approval actions, ensuring prompt communication across stakeholders.
Worked on functional design for dynamic flow trackers, and assisted in PPR(Process,Product,Risk), 3PRM(Third Party Risk Management), and risk simplification initiatives across business processes.
Conducted gap analysis between existing Archer module functionalities and target-state requirements to identify process inefficiencies, control weaknesses, and missing compliance elements, feeding directly into enhancement road maps and stakeholder prioritization.
Defined and tracked key performance indicators (KPIs) for risk event processing timelines, approval turnaround, and data integration success rates to measure the effectiveness of workflow automation and Archer module enhancements.
Sacrosanctinfo, California, USA November 2022 - February 1 2023
Sr. Business Analyst(Remote - Internship)
Actively involved in all phases of Software development life cycle from Initiation to deployment of software application.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Staying up-to-date on the latest process and IT advancements to automate and modernize Systems.
Conducting meetings and presentations to share ideas and findings.
Performing requirements analysis.
Documenting and communicating the results with the leadership.
Wipro, Hyderabad, INDIA March 2021 - July 2022
Sr. Business Analyst
Roles and Responsibilities:
Actively involved in all phases of Software development life cycle from Initiation to deployment of software application.
Leading ongoing reviews of business processes and developing optimization strategies.
Staying up-to-date on the latest process and IT advancements to automate and modernize Systems.
Experienced in gathering High level Functional and Non-Functional requirements from Business and Stakeholders.
Raising change requests for technology related bugs and testing the performance before deployment to work towards closure.
●Conducted Risk Assessments for Technology controls and processes in the Bank.
●Reviewed of Vendor Risk IT outsourcing related activities.
●Reported major developments and risk indicators of Technology Group to senior management.
●Conducted SOC Audits and provide assurance to the senior management on effectiveness of operating and design level controls for technology processes.
●Walk through and tested SOC audits & controls and handle quarterly submission of compliance certificates to Legal and SOX Group.
●Raised change requests for technology related bugs and testing the performance before deployment to work towards closure.
●Convene executive management committee level meetings i.e. steering committee and strategy committee meetings with senior management.
●Reporting DR drill results and learnings to the senior management.
●Coordinate and collaborate with multiple control groups like Internal Audit Department, Business Continuity and Management group, Operational Risk Management group, SOX, Information security group etc. for various deliverables.
Analyzed the existing system and Business Process Flow by understanding preset business rules and conditions.
Assisted the project managers in Feasibility Analysis-schedule, Technical, Economical and Operational Feasibility.
Analyzed the system from Business perspectives and prepared a Business Requirement Document (BRD).
Transformed business requirements into Functional Requirement Document (FRD).
Efficiently used JIRA and Confluence tools for project management and sharing of documents/knowledge across teams.
Utilized Office 365's Microsoft Teams to manage sprint planning sessions, reviews, and daily stand-up meetings using the Agile Scrum methodology.
Creating workflows, design flows for all plans/states using Visio and assisted to IT development team for coding and tagging the user stories accordingly.
IBM India pvt Ltd., Hyderabad, INDIA November 2014 – August 2020
Business Analyst
Roles and Responsibilities:
Investigated and analyzed incidents, ensuring prompt identification and resolution in accordance with established protocols.
Managed incident management bridge calls, coordinating with support teams, on-call application teams, and senior management to resolve critical issues.
Leveraged expertise in ServiceNow and Remedy tools to track and manage incidents, ensuring adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Ensured high-quality execution of incident management processes, meeting service delivery expectations and minimizing operational disruptions.
Assessed incident priority and severity levels, facilitating timely escalation and resolution to maintain business continuity and customer satisfaction.
Worked for the delivery of security and risk management services by collaborating with cross-functional teams to develop and implement security policies and practices.
Evaluated, investigated, and resolved compliance-related issues in alignment with the GSD331 framework, ensuring adherence to internal and external regulatory standards.
Supported annual internal compliance activities by preparing comprehensive metrics and reports to monitor and communicate status updates to management.
Conducted security scans across multiple departments, identified vulnerabilities, and ensured timely reporting and tracking of findings until resolution.
Monitored security patch levels on servers, enforced security policies for users and system administrators, and ensured compliance with organizational standards.
Assessed IT security and compliance processes, providing actionable recommendations for continuous process improvement and operational efficiency.
Identified and evaluated IT security and compliance controls related to IBM client security documents, including ITCS104 and GSD331, to ensure full regulatory compliance.
Delivered root cause and trend analysis reports on security and compliance programs to senior IT management and clients, driving awareness and fostering continuous improvement.
Conducted risk assessments on Oracle databases, identified deviations, and implemented remediation strategies to achieve compliance.
Specialized in Oracle Security Health Check Remediation Programs, effectively closing deviations and ensuring databases met compliance standards.
Engaged in Major Incident Management process review.
Developed “ITSM monthly performance metrics report” with scheduled reports in Servicenow and compare with IT Services Scorecards with focus on strategic KPI’s
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