Product Manager Owner

Nandini (Nancy) Tembhikar

510-***-**** • *****.****@*****.*** • Linked-In Profile

PROFESSIONAL SUMMARY

About 11+ years of experience in managing IT systems, I have worked in a variety of organizations at diverse levels supporting Development, & Delivery Initiatives. With my Scaled Agile certified skills, I bring valuable process-oriented viewpoint, Agile related industry best practices, and a lot of passion for continuous improvement.

With my Scaled Agile certified skills, as Release Train Engineer (RTE), Solution Train Engineer (STE), Senior Scrum Master as well as Product Owner & Product Manager (POPM) with technical background as a Delivery Lead, Program Manager, Developer and DevOps Consultant, I offer unique combination of skills needed for successful delivery. I have verifiable delivery success with few of the leading fortune 500 clients, where I completed waterfall to Agile migration of IT teams to efficient Agile Releases Trains and PI planning’s with respect to business value streams and architectural runways.

PROFESSIONAL CERTIFICATIONS

Scaled Agile Certified SAFe® 6 Release Train Engineer (RTE)

Scaled Agile Certified SAFe® 6 Product Owner Product Manager (POPM).

Automation Anywhere University Certified Essentials RPA Professional

Automation Anywhere Certified Advanced RPA Professional (V11.0)

EDUCATIONAL QUALIFICATIONS

Bachelor’s degree in economics from Mumbai University, India. 2003

Diploma in Business Communications, CPCC College, Charlotte, NC 2014

CURRENT WORK EXPERIENCE

Sr. Release Train Engineer Bank of America, TX

Aug 21 – Till

Facilitated and coordinated the preparation and execution of release planning for the ART, including working with the ART teams who prioritizes the features to be considered in the next program increment (PI) planning cycle and facilitating the ART team’s refinement of features to be considered in the next PI planning cycle to meet the Feature Definition of Ready.

Assisted the ART in communication and coordination with stakeholders during feature definition and delivery and ensured effective communication and coordination for and during quarterly planning.

Managed changes to the ART’s PI plan and the impacts of those changes and ensured the overall cost, schedule, and performance of the program and also worked across stakeholders and teams to continuously improve.

Learned and adapted to Client’s culture for security strategies, security goals, security objectives and security capabilities.

Reported compliance risk levels, identify non-compliance issues, security vulnerabilities, and manage risk remediation activities.

Prioritized the vulnerability initiatives for patch remediation with respective product managers and asset owners.

Worked with Tech stakeholders for cross functional effort to assess security measures, identify and remediate vulnerabilities.

Encouraged a continuous monitoring approach to regularly measure and report the status of upgrade, patching, hardening, audit & log config, authentication mechanisms.

Driven cross team, ART, and departmental impediments, planning, collaboration, and coordination and also Provided regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments.

Participated to understand, visualize and manage upstream/downstream dependencies.

Managed program level coordination, such as creating timelines, milestones, and cadence of increments and releases and oversee the development of reports and analyses that document program activity.

Lead project teams and provide and leadership and act as consultant/coach to management in resolving unusually difficult problems.

Training and Coaching sessions for Managers, Leaders, Teams, Tech Executies and Scrum Masters in Lean-Agile practices and mindsets. Worked with the Agile Program Management Office (APMO) on program execution and operational excellence to helped establish Lean Agile Center Of Excellence (LACE).

Participated with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures related to Scaled Agile Framework (SAFe) and be an advocate in adopting Agile and SAFe best practices and processes.

Constantly refine and stay current with emerging themes in larger Agile community based on orgnization policies and views.

Developed and modify processes, policies, and procedures to facilitate the working relationship between Global Technology and its business functions / partners.

Supported the configuration of SAFe to the needs of the organization, standardizing and documenting practices.

Conducted a release readiness review to obtain a Go/No Go vote for deployment from the key stakeholders of the release.

Created change request tickets and obtained approvals for production deployments.

Created and maintained release wiki and workbook identifying features, user stories, and components.

Played Role as a Senior Scrum Master Responsible for all scrum ceremonies for multiple teams including, Daily Standups, Refinement, Sprint Planning, Retrospective, Sprint Demo and also owning theTeam & Product Backlog, Reports including Team Velocity etc.

Experience with ITSM Remedy and other relevant Tools

Tools & Technologies: Git, Jenkins, Nexus, BitBucket, BMC Remedy, Pega Smart CI/CD, Appian, RPA, UIPath Orechestrator Studio, Celestial, JIRA, Confluence, Sonar Cube., OAD Scan, XLR, Datical, Ansible, Ansible Tower, Jfrog Artifactory, Mulesoft, Splunk, Web Sphere, CheckMarx, TestNet, Vanguard BPM Tool, HP ALM and Agileview.

PRIOR WORK EXPERIENCE

Sr. Solution Train Engineer / Delivery Lead AT&T - Dallas, TX Feb 2021 - Aug 2021

Assisted the Strategic Platform Team in facilitating end to end delivery of value at the Epic level.

Worked across the full Strategic Platform Organization along with Partnering Teams on the overall delivery while gaining key contacts.

Single point of contact for the Epic both in and outside the organization and was responsible for communicating with stakeholders, escalating and removing impediments, managing risk and driving relentless improvement.

Servant Leader of the Epic Team and foster continuous improvements via Inspect and Adapt workshops and regularly review program boards, feature/story burndowns and burn ups to understand PI Progress.

Bucketified and prioritized the risk vulnerabilities taking into consideration mitigating factors and impacts of internal and external threats.

Effectively called out the security gaps with remediation recommendations to stakeholders.

Worked with stake holders for creating a risk management database to effectively capture residual risks and exceptions while assessing the likelihood of impact to the environment.

Manage Prerequisite’s for onbrading the applications - Verify Mot ID to Mech ID of applications. Request AAF credentials for new IT password with developer permission where we can add/edit/update artifacts and it‘s parameters.

Co-ordinating with App Owners, Developers, Analysists & other third party stake holders to onboard applications on DSO-CDP platform and ensuring compliance.

Ongoing contribution to the automation Practices and Frameworks in order to drive a culture of continuous improvement

coding methodologies, coding standards and code reviews to improve the quality of the overall system.

Effectively communicated to gain attention to detail and worked across the various stakeholders.

Managed and optimized the flow of value through the ART and Solution Train using various tools, such as the Program and Solution Kanban’s and other information radiators.

Established and communicated the annual calendars for Iterations and Program Increments (PIs)

Facilitated PI Planning readiness by fostering a Continuous Exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning meetings and Facilitated the PI planning event.

Created different Metrics to help visualize and weigh business values with respect to Vision, Roadmap and backlogs.

Summarized program PI objectives into Solution PI Objectives and published them for visibility and transparency and assisted tracking the execution of features and capabilities.

Facilitated periodic synchronization meetings, including the ART sync at the Program Level and the value stream sync for Solution Trains

Assisted with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics, where necessary.

Coached leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets.

Helped manage risks and dependencies, Escalate and track impediments.

Provided inputs on resourcing to address critical bottlenecks.

Encouraged collaboration between teams and System and Solution Enterprise Architects/Engineering

Worked with Product and Solution Management, Product Owners, and other stakeholders to help ensure strategy and execution alignment.

Improved the flow of value through value streams by improving and assessing the DevOps and Release on Demand competency.

Helped drive the Lean User Experience (UX) innovation cycle.

Understood and operated within Lean Budgets and ensured adherence to Guardrails.

Facilitated System Demos and Solution Demos

Fostered Communities of Practice and the use of engineering and Built-In Quality practice Define release plans to meet the needs of the business and delivery dates.

Executed release plans that enable all teams to complete deliverables and ensure a successful deployment.

Monitored and provided approvals for code builds to staging environments.

Coordinated with Product Management to identify defects that would prevent the release deployment.

Hosted and driven the release deployments to ensure proper engagement from all needed teams.

Provided release communications regarding the status of the release deployment.

Tools & Technologies: Git, Jenkins, SonarQube, Guava, Veracode, CodeCloud, SVN, EcoSeeds, iTrack, AOD, SOD, Maven, JiraAlign, TSpace, Stash, JUnit, Blue Optima, Eclipse, AWX, Chef.

Program Manager / DevOps Consultant / Scrum Master Bank of America, TX

Jul 2019 - Jan 2021

Implemented the continuous integration, continuous deployment (CI/CD) and test-driven development (TDD) methodologies while onboarding various categories of applications and solutions.

Have exposure to transitioning waterfall teams to an Agile team as a process engineer.

Providing guidance to the various internal teams to adopt lean agile mindsets and help them transitioning to agile solution delivery practices.

Summarize Team PI Objectives into Program PI Objectives and publish them for visibility and transparency.

Horizon (CI/CD) Adoption - Provide guidance for development teams to complete the onboarding or adoption of Honzon target-state CI/CD tools and technologies. This work is ongoing and follows the plan established during the DevOps intake process, with consulting provided by one or two dedicated DevOps engineers focused on the needs of the development team.

Pre-Release Support - Assist development teams with creation and completion of Nexus and CRQ records, including coordinating the interactions and approvals needed to get changes deployed. This work is task-oriented. assigned to various members of the DevOps team, initiated by phone call or email, and managed through Jira tickets.

Enrironment/lnfrastructure Support - Assist development teams with handling new environment requests, changes, and other support issues. The DevOps team will primarily act as facilitator for contacting the necessary teams and staff for each issue but will also provide some level of technical and configuration support for pre-production environments (LLE).

Manual DevOps Build/Deploy Support - When Horizon adoption is not possible or just not completed yet. some DevOps functions may be shifted from the development team to the LSS DevOps team. This work is handled case-by-case. with the DevOps team providing support for manual or partially automated (non-Horizon) builds and/or deployments.

Leadership: Represented LSS-DevOps during business and technical meetings. Lead the team for successful MSP release and integrated release for collateral strategy.

Build/Deploy/Release tools: In the capacity of an extended ETASC/SDM team, on boarded APP DEV teams to DevOps and MuleSoft Deployments: using Vanguard on PROD as well as all LLE environments, also updated domain & cert updates and provided ongoing build/deploy/release support for those applications, Interface tools with source code repositories such as Git, Bitbucket, TFS and SVN.

Ticketing tools/process: Help teams with the onboarding process that encompasses use of ticketing tools like NEXUS, JIRA, PPRT HP ALM and ARM etc.

Compliance: Comply and uphold Bank of America processes around management of enterprise and third-party code (Enterprise Maven repository).

Tableau reporting for ECM boards to report failures, validate acceptance criteria, design details, plan, build and test results along with deployment plans.

Agile Team and Delivery Skills:

Facilitated effective collaboration among Agile team members and supported team resolve problems.

Have worked with diverse teams with Excellent communication, influencing and facilitation skills and escalated risks and issues during team disagreements.

Have High level of credibility with executives and business partners and demonstrated ability to influence, negotiate, and drive to results.

Able to work independently with limited supervision and acted as SPOC for all things around the project.

Planned and Managed, work, timelines with clear and crisp communicated project status with relevant stakeholders.

Builds positive relationships with stakeholders and at the same time holds all accountable for their roles and responsibilities.

Uses the right set of questions to uncover the root cause and impact analysis of business challenges, identify risks & opportunities, and make suggestions & recommendations.

Actively contributed to documentation of tools and process in team wiki highlighting strategy, business goals/objectives and plans with status to milestones, plan and strategy.

Self-motivated with organizational skills and managed multiple priorities without affecting quality or timelines.

Bank of America Tools and Process skills:

High level understanding of many BAC Enterprise Change Standards.

Existing experience with the Bank of America Change Management Framework, Change Scape, PPRT, OneNote, SharePoint and ITSM tool BMC Remedy.

Ability to build relationships across the enterprise with Lines of Businesses, Technology & Business stakeholders.

Takes ownership of day-to-day issues and escalations and brings issues to resolution.

Experience in working in large global complex matrix of teams across globe.

Facilitate communication and improve transparency, remove impediments the team will encounter.

Encourage discussion, conflict resolution, alternatives or different approaches.

Build, develop, and grow any partner relationships vital to the success of the project.

Ability to manage complex project(s) simultaneously in a fast-paced environment with strong attention to detail and accuracy.

Excellent hand on Jira with GT&O process and tools.

Excellent communication and collaboration skills analytical and presentation skills; ability to synthesize complex data into actionable presentations / reports and communicate technical concepts to non-technical clients.

Tools & Technologies: Git, Jenkins, Nexus, BitBucket, BMC Remedy, Pega Smart CI/CD, Appian, RPA, UIPath Orechestrator Studio, Celestial, JIRA, Sonar Cube., OAD Scan, XLR, Datical, Ansible, Ansible Tower, Jfrog Artifactory, Mulesoft, Splunk, Web Sphere, CheckMarx, TestNet, Vanguard BPM Tool, HP ALM

Program Manager (Dev SecOps) AT&T - Dallas, TX Mar 2019 - Jun 2019

Managed continuous exploration and continuous improvement initiatives lead to building and improving healthy Program Backlogs emerged during the Inspect & Adapt event as well as problem-solving workshops while Innovation and Planning (IP) Iteration event.

Carried a Hat of an Agile Coach and performed as a servant leader & mentor of Agile Release Train and was responsible for PI planning events, understanding, identifying and guiding Agile teams resolving risks and impediments.

Participated and contributed in SAFe Agile ceremonies like Program Increment (PI) planning, Scrum of Scrums (SoS), ART Sync meetings, Solution Demos and Inspect & Adapt (I&A) workshops and provided need support for driving an Agile Release Train (ART) using the Scaled Agile Framework (SAFe®).

Manage Prerequisite’s for onbrading the applications - Verify Mot ID to Mech ID of applications. Request AAF credentials for new IT password with developer permission where we can add/edit/update artifacts and it‘s parameters.

Co-ordinating with App Owners, Developers, Analysists & other third party stake holders to onboard applications on DSO-CDP platform and ensuring compliance.

Ongoing contribution to the automation Practices and Frameworks in order to drive a culture of continuous improvement

coding methodologies, coding standards and code reviews to improve the quality of the overall system.

Tools & Technologies: Git, Jenkins, SonarQube, Guava, Veracode, CodeCloud, SVN, EcoSeeds, ITrack, AOD, SOD, Maven, JiraAlign, TSpace, Stash, JUnit, Blue Optima, Eclipse, AWX, Chef.

Release Management / Prod Support Bank of America, Plano TX Oct 2018 - Feb 2019

As part of Global Business Services, Serving Consumer Small Business and Wealth Management Business. Being a Configuration Management/Release Management Team we are resposible to migrate DAIT- RDS applications to Horizon Platform . Supporting Production and Lower Level Environments (LLE)

Responsible for migrating 22 RDS applications to Horizon Platform, Configuring GIT, Bitbucket, Ansible, CI/CD pipeline, identifying deployment tools like uDeploy, configuration management and creating templates.

Building enterprise class, highly available CI / CD pipelines from code in a highly elastic, cloud native environment

Assist development and business teams in deploying & managing application and environment changes in structured manner following CM controls.

Create, maintain, update, and enforce configuration policies and process documentation in order to maintain code integrity through the migration process.

Support rollout/implementation of Maven, Jenkins as part of tools evaluation for Configuration Management automation and Continuous Integration.

Extensively worked in the Continuation Integration part and coordinated with App dev Teams.

Documented each step and uploaded it into SharePoint.

Query DB2 databases for support functions using standard SQL queries.

Tools & Technologies: Ansible, Jenkins, GIT, Bitbucket, Python, uDeploy, JIRA, Linux, IBM workbench, BladeLogic, Splunk, ANT, BMC Remedy & Maven, IBM DB2.

DevOps Consultant NBCU, NYC Sep 2016 to Oct 2018

I was part of a 4-member DevOps team for multiple and highly automated deployment scenarios for rapid application deployment. The role is to build out and improving the reliability and performance of our cloud applications in AWS along with launching new applications and infrastructure with a focus on automation, availability and performance using DevOps tools like GitHub, Jenkins, Maven, Puppet, JIRA, Docker and SonarQube.

Tools and Technologies: - J2EE, Selenium, Oracle 11g, spring, Docker, Ansible, Puppet, Maven, Jenkins, AWS, SonarQube, TDD

Dev Ops / Build & Release Engineer Becker Hughes, Houston TX Sep 2015 - Aug 2016

DevOps / Build & Release Engineer Becker Hughes, Houston TX Sep 2015 - Aug 2016

As a member of a 2 Member team, responsible for Continuous Integration and Continuous Delivery, TFS and C#, Cloud and Microsoft technology in a large product development environment. Also, to implement DevOps transformation for Agile teams.

Tool and Technologies: Azure, TFS, VSTS, Docker, SQL, Git, nuget, Windows Servers, JIRA, SharePoint, .NET 4.0/4.5, C#

Java Front-end Developer Macy’s, Atlanta GA Apr 2013 - Aug 2015

Report Generator: Java Report Generator is Java component for converting XML to PDF documents. Using JSP we can create dynamic PDF reports as quickly and easily as HTML in a secure manner with superior design over the web as well as in a stand-alone application (Intranet).

Tools and Technologies: Core Java, JSP, XML, HTML, CSS, JavaScript, jQuery, Oracle 9i, SQL queries, Web Sphere Server.

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