Front Desk Customer Service

Tikina S. James

**** **** **. • Memphis, TN *****

Cell: 662-***-**** • Email: **********@*****.***

Objective

Dedicated and versatile professional with a proven track record in administration, healthcare admissions, education support, and team leadership, seeking to bring strong front desk, EMR, and customer service expertise to a dynamic organization. Passionate about streamlining operations, enhancing patient and client experiences, and contributing to team success—ready to make an immediate, positive impact.

Summary of Qualifications

General Manager with over 10 years of leadership in high-volume service environments

Administrative professional with 10+ years of front office, scheduling, and record-keeping experience

Skilled in Electronic Medical Records (EMR) systems, front desk operations, appointment coordination, and customer service

Proven track record of improving operations, reducing turnover, and increasing profitability

Strong interpersonal and team-building skills with a focus on staff development and client satisfaction

Professional Experience

St. Francis Hospital – Memphis, TN

Admission Representative (Part-Time) January 2021 – Present

Serve as first point of contact for incoming patients and visitors at hospital front desk

Utilize EMR systems to register patients, verify insurance, and collect co-pays

Schedule patient admissions and ensure accurate documentation is recorded

Maintain confidentiality of sensitive medical records and uphold HIPAA standards

Collaborate with nursing and administrative departments to ensure efficient patient intake

Memphis Delta Preparatory Charter School – Memphis, TN

Teacher Assistant January 2020 – February 2025

Supported lead teachers in delivering instruction to students in grades K–5

Assisted with classroom management, behavior intervention, and student supervision

Graded assignments, prepared learning materials, and maintained organized learning environments

Provided one-on-one and small group academic support for struggling students

Collaborated with faculty and administration to support IEPs and educational plans

Communicated regularly with parents and staff regarding student progress and classroom updates

Leading Edge Aviation – Greenville, MS

Administrative Assistant July 2015 – December 2020

Managed front desk operations including greeting visitors and managing multi-line phone system

Scheduled appointments, coordinated meetings, and maintained calendars

Utilized EMR software and digital filing systems to manage internal records and communications

Drafted memos, reports, and official correspondence for senior management

Handled bookkeeping, invoicing, and day-to-day office support functions

Little Caesar’s – Memphis, TN

General Manager July 2012 – 2015

Oversaw all daily operations of high-volume restaurant, including front of house (FOH) and back of house (BOH)

Managed scheduling, payroll, and vendor relations to maintain cost-effective operations

Implemented employee training and evaluations to improve customer satisfaction and reduce turnover

Coordinated promotions and community outreach to drive business growth

Ensured compliance with health, safety, and food service regulations

Denny’s Restaurant – Memphis, TN

General Manager June 2009 – July 2012

Directed daily operations for high-revenue, full-service restaurant

Hired, trained, and supervised FOH/BOH staff

Oversaw budgeting, sales projections, and inventory management

Promoted a strong customer service culture and trained staff accordingly

Greencat Steakhouse – Greenville, MS

Assistant Manager August 2000 – April 2009

Managed front and back of house operations in a fine dining environment

Conducted staff training, performance reviews, and conflict resolution

Scheduled staff and assisted in large banquet and event planning

Worked closely with event coordinators and vendors to ensure smooth service delivery

Technical Skills

EMR Systems (Epic, Cerner)

Microsoft Office Suite (Word, Excel, Outlook)

Multi-line phone systems and office equipment

Front desk management and scheduling software

References

Available upon request

Contact this candidate