Customer Service Data Entry

TRUDY A. GRANT

Houston, Texas *****

713-***-**** ************@*******.***

linkedin.com/in/trudy-grant-8a7910122

SUMMARY Results-driven Client Relations and Strategic Business Professional with a proven track record of driving operational efficiencies, strengthening relationships, and enhancing client satisfaction. Adept at developing and executing strategic initiatives that improve process effectiveness, increase stakeholder engagement, and optimize workflow. A proactive problem-solver and relationship builder, consistently exceeding expectations by delivering customized solutions that align with business objectives and foster long-term partnerships. Core Competencies:

Client Relations Management Strategic Partnerships Business Process Improvement Data Analysis Account Management Customer Service Excellence Relationship Building Office Administration Reporting & Compliance Troubleshooting Accounts Payable & Receivable Team Leadership PROFESSIONAL

EXPERIENCE MEDICAL SOLUTIONS, Omaha, Nebraska Affiliates Relations Manager 2022 – 2024 Spearheaded affiliate program oversight, implementing performance metrics and process enhancements to optimize engagement and operational success. Partnered with executive teams to establish strategic goals, driving affiliate satisfaction and business growth.

• Assisted with Travel Nurse placement, contracts, concerns and issues for one of the largest MSP’S who holds 6.2% of the overall healthcare staffing market

• Account Management, Client Relationship building and strategic planning

• Managed new affiliate applications and onboarding onto a $47.3 billion dollar in healthcare staffing business

• Engagement with current travelers, and past travelers, requesting reassignment or have been previously labeled as DNU to help resolve issues

• Revamped processes to streamline affiliate onboarding, reducing approval time by 30%.

• Delivered high-impact customer service and conflict resolution, increasing affiliate retention by 25%.

• Enhanced communication strategies to align affiliate goals with company objectives, fostering long-term partnerships.

• Led data-driven performance reviews, providing actionable insights to improve service delivery.

• Supervised and mentored interns, developing future professionals in affiliate management.

• Reported trends and affiliate concerns.

• Resolved affiliate complaints and concerns by investigating problems, developing solutions, and managing through to resolution.

• Aided MSP account managers by managing panel activity.

• Project Implementation, System Implementation, planning and execution and cross-functional collaboration

ASTON CARTER, Houston, Texas Customer Service Representative 2022-2022 Provided exceptional support by resolving device issues and improving customer experience through personalized service recommendations.

• Increased customer satisfaction scores by efficiently troubleshooting and resolving technical issues.

• Strengthening client relationships through tailored product recommendations, increasing sales conversions.

• Managed inbound customer inquiries, assisting with rewards program redemptions and enhancing brand loyalty.

DAVID Z. MAFRIGE INTERESTS, Houston, Texas AR/AP Office Administrator 2021 – 2022 Oversaw financial transactions and office operations, ensuring seamless business functions for a commercial real estate firm.

• Optimized expense reporting processes, improving financial accuracy and transparency.

• Enhanced executive support by managing CEO’s personal and business financials with discretion and efficiency.

• Improved payroll and financial tracking accuracy using QuickBooks and Excel pivot tables.

• Internal Payroll management - QuickBooks

NOVENTIS, WEX, INC., Houston, Texas Agent Pay Representative 2020 – 2021 Managed corporate payments and client pay processes, ensuring seamless B2B financial transactions.

• Streamlined payment processing, reducing transaction errors by 40%.

• Delivered high-touch client support, resolving complex billing and payment inquiries with efficiency.

• Acted as an electronic payment specialist, optimizing payment solutions for corporate clients. LINK STAFFING SERVICES, Houston, Texas Executive Assistant 2004 – 2020 Played a pivotal role in supporting leadership teams by managing HR functions, administrative tasks, and operational improvements.

• Implemented workflow enhancements, increasing office efficiency by 35%.

• Streamlined personnel documentation and reporting, improving HR process accuracy.

• Coordinated high-level executive scheduling, travel arrangements, and stakeholder meetings. EDUCATION University of Phoenix, Houston, Texas

• Bachelor’s Degree, Human Resources Management

• Associate’s degree in business management

EPI Courses

• OSHA for Healthcare with Bloodborne Pathogens Training Houston Community College, Houston, Texas

• Associate’s degree in business management

TECHNICAL

SKILLS Microsoft Office Suite Iron Clad PULSE Fieldglass Yardi QuickBooks Citrix DMS WMT Temp Works OPES Enterprise Ciro Portal Power BI Provance Job Diva CPX Sixth Sense REFERENCES Upon Request

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