Customer Service Support

Jamie Cavallino

732-***-**** • **************@*****.*** • Howell, NJ 07731

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Summary

Skills Excellent at communication within a team/

customers.

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• Time management.

• Highly organized.

Able to handle multiple projects at a time

& prioritize each one in a timely manner.

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• Able to look outside the box for solutions.

• Willingness to learn.

09/2023 - 06/2024

Teacher's Assistant, The Country Day School Of Colts Neck, Colts Neck, NJ 03/2023 - 07/2023

Assistant VP, Enviornmental Designer's Irrigation, Wall, NJ 07/2013 - 04/2018

Sales Support Specialist, Cryopak, Edison, NJ

Experience

• Assisted teachers with creating and maintaining a safe, orderly learning environment.

• Supported teachers by preparing materials, setting up equipment, and organizing supplies.

• Greeted parents at school events to provide information about curriculum and activities. Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.

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• Supervised students during lunchtime, field trips, assemblies, and other activities. Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.

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Enforced rules regarding student conduct while promoting respect for diversity among classmates.

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• Processing all orders into Service Fusion to assure customers are on schedule for service.

• Following up on estimates we provided to achieve company growth in sales.

• Research, and develop strategic solutions on helping VP to launch new products/ services. Maintaining accounts and making sure customers are completely satisfied with work that was completed.

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• Attend trade shows to help launch new products.

• Enter purchase orders into Globe database.

Send out order acknowledgements, tracking information, credit card receipt, etc to thecustomer.

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Process Cash Receipts: Receive & organize the checks received in the mail, total up the deposits and post the deposits in Globe to the respective customer accounts.

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In addition, generate and maintain customer reports and pull supporting document for audits.

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• Entering in all new leads from trade shows into Sales Force. 12/2007 - 07/2013

Administrative Assistant, Costello Shea & Gaffney LLP, New York, NY 11/2005 - 12/2007

Administrative Assistant, Premier USA, Edison, NJ

01/2004 - 11/2005

Teller, Santander Bank, Woodbridge, NJ

06/2001 - 09/2005

Bakery Associate, ShopRite Supermarkets, Sayreville, NJ

• Act as a liaison between sales representative and customers to close the sale.

• Maintained numerous high end accounts from receiving the order, to final shipment.

• Processed all customer payments month end.

Handled all incoming calls, emails for sales representatives, and maintained accounts for the sales team.

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• Processed all weekly sales quotes to customers.

• Resolved order issues by consulting with appropriate departments.

• Input all attorney's time slips into the database for monthly billing purposes. Managed a range of confidential records, processes and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, and criminal matters.

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• Answered telephones and provide information within scope of authority to clients.

• Assisted office manager with accounting functions, processed all monthly billing. Worked with paralegals to organize all incoming cases, drafting letters and forwarding to appropriate party.

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• Assisted attorneys in collecting information such as employment, medical and other records.

• Calendared meetings, court/trial dates, and other legal events for partner and associates. Answered phone calls and emails to provide information, resulting in effective business correspondence.

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Provided secretarial and office management support while building cooperative working relationships.

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• Scheduled appointments, meetings and events for management staff. Served as a direct assistant to Production Supervisor, supporting all aspects of production and office management.

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• Compose all materials needed to be ready for trade shows. Supported an efficient production system in a fast paced environment by accurately processing all new orders, and delegating tasks as each order required.

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Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

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• Provided account services to customers by receiving deposits and loan payments. Cashing checks, issuing withdrawals, handling all accounts customer had & needed to maintain.

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Made appointments for customers, and explained the best product that would suit their needs.

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• Recording night and mail deposits.

• Cross sell promotions and always reaching monthly goals. Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.

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Ensured accurate pricing by placing the corresponding price and ingredient labels on each package.

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• Received orders for cakes and other special requests. Maintained freshness by filling newer products to the back/bottom of the display and ensuring that closer dated products are sold first, as well as removing products that are outdated, stale, or otherwise unacceptable to make available for sale.

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Managed a small team, assisted the bakery manager with running weekly schedule for the department.

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• Running weekly reports for the department for inventory purposes. 06/2003

High School Diploma

Sayreville War Memorial HS, Sayreville, NJ

Education And

Training

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