Customer Service United States

J (, JOSE nett tec

MUNGUIA * senate

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking,

ethical and detail-oriented,

SKILLS

+ Effective communication + Active listening + Multitasking

+ Task prioritization + Customer service + Grounds upkeep

EXPERIENCE

Practitioner March 2024 - Current

Urban Alchemy San Francisco, CA. United States

+ Maintain a clean and safe environment for people and community.

+ Dust and wash windows, mirrors, interior glass, window casing and tracks. blinds, ledges.

+ Properly clean and maintain equipment and work areas

+ Document information in service records

+ Perform all job duties and responsibilities ina safe manner to protect oneself, fellow employees. and property

+ Promotes safety awareness and follows safety procedures to eliminate accidents

+ Perform other duties as assigned

Facility Maintenance Worker January 2013 - January 2016

Vacaville. CA

“Verified functionality by testing and operating new equipment.

+ Performed general upkeep. repairing structures, painting surfaces and polishing floors

+ Maintained grounds to high standards through landscaping and debris removal

+ Replenished out-of-stock items by ordering inventory from suppliers

+ Kept transactions and service sheets in files for future reference,

+ Kept buildings clean and well-maintained for everyday use.

Security Guard January 2009 - January 2012

‘San Jose. CA

+ Communicated regarding incoming admissions, visits and deliveries to appropriate staff.

+ Manned entrance and exit posts and checked authorization for personnel and visitors

+ Used verbal and physical deescalation strategies to restore order and reduce tension.

+ Answered phones and responded to inquiries at security desk

+ Wrote concise, detailed reports on property damage, theft. presence of unauthorized persons and unusual occurrences.

+ Responded to alarms and investigated disturbances.

+ Secured building against unauthorized access and conducted regular patrols.

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