Business Analyst Analysis

Rynn Hoong

Portland, Oregon ***** 971-***-**** ***********@*****.*** linkedin.com/in/rynnhoong

BUSINESS ANALYST

Action-oriented and results-driven problem solver with a strong user-focused approach. Adept at identifying root causes and leveraging data to deliver efficient, effective solutions that address user needs. Skilled at fostering transparent communication and bridging gaps between business and technical stakeholders to align on objectives and KPIs. A detail-oriented and organized leader who drives business outcomes on schedule while cultivating a collaborative and high-performing team environment.

Core competencies: Product Vision, Business Analysis, Problem Solving, Requirements Gathering, User Stories, User-Centered Design, User Experience, User Interview, Usability Testing, Wireframing and Prototyping, QA Testing, SDLC, Stakeholder Management, Meeting Facilitation, Process Improvement, Data-driven Decision-Making, Analytics, Agile Methodologies (Scrum, Kanban), Lean Agile Practices, Agile Ceremonies, Backlog Management, Sprint Planning

Technical Knowledge/Tools: JIRA, Confluence, Trello, PowerBI, SmartSheet, Miro, API Documentation

Soft Skills: Strategic Thinking, Critical Thinking, Team Building, Leadership, Adaptability, Collaboration

PROFESSIONAL EXPERIENCE

Intel Corporation, Santa Clara, CA February 2022 - November 2024

Technology Project/Program Management Analyst

Elicit, analyze, and implement project requirements based on user needs to drive operational efficiency and optimize processes in chipmaking operations.

●Led UX design initiatives and collaborated seamlessly with the engineering team, ensuring on-time, smooth feature delivery while fostering strong rapport and high team morale.

●Designed, developed, and delivered a comprehensive software update training program for over 300 employees, accelerating software adoption and enabling more efficient compliance with chemical regulations.

●Introduced and presented a new business analysis framework and user-centered design (UCD) process to team members, enhancing their ability to identify user needs and deliver more effective, user-focused solutions.

NWEA, Portland, OR January 2018 - February 2022

Business Analyst

Co-led all phases of new software product releases, including user research, interviews, scope definition, feature mapping, user story development, Software Development Life Cycle (SDLC), and product launch, resulting in a successful deployment and adoption.

●Facilitated cross-functional stakeholder meetings and led feature mapping sessions, aligning priorities and ensuring clear, actionable requirements that accelerated project delivery and enhanced team collaboration.

●Acted as a liaison between business and technical teams, building consensus among diverse stakeholders to ensure alignment on project goals and successful execution of deliverables.

●Redesigned and enhanced the product development process, streamlining workflows and improving efficiency to deliver higher-quality outcomes and faster time-to-market.

●Mentored junior analysts through their first project, providing guidance and support that contributed to the successful completion of the project and accelerated their professional growth.

EDUCATION/CERTIFICATION

Bachelor of Science (BS) in Business Information Systems

Oregon State University, Corvallis, OR

Getting the Requirements Right Certification

Portland State University’s Center for Executive and Professional Education (CEPE)

LANGUAGES

English (Fluent) Mandarin (Fluent) Malay (Basic)

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