Sales Manager Senior

TONI-ANN

BOYD-PICKETT

Batavia, Ohio *****

Cell- 302-***-****

****-****@*******.***

PROFESSIONAL SUMMARY PASSION F OR HR TECHNOLOGY - WORKDAY, PEOPLESOFT, SAP A STRONG PROBLEM-SOLVER, WHO USES BOT H QUANTITATIVE AND QUALITATIVE METHODS TO GET THINGS DONESOMEONE WHO WONDERS "WHAT IF?" OR T HINKS "THAT'S WEIRD" AND SEEKS TO UNDERSTAND EXPERIENCE IN PRODUCT MANAGEMENT AND CREATING FEATURES THAT MAKE AN IMPACT Strategic and accomplished Senior Sales Manager with over 8 years of exceptional experience in driving revenue growth and leading high-performing sales teams. Adept at directing sales staff, setting revenue targets, and assigning quotas to exceed objectives. Expert in maintaining meticulous records and adeptly handling customer concerns. Demonstrates a unique blend of sales acumen, visionary leadership, strategic planning, creative problem-solving, and advanced computer proficiency. Possessing a bachelor’s degree and specialized training in sales and customer service, adaptable to diverse industry requirements. Ready to leverage my expertise to elevate your team's success and drive unparalleled results.

SKILLS

• Strategic Leadership • Team Empowerment • Tech Proficiency

• Sales Excellence • Strategic Planning • Negotiation Expert

• Data Mastery • Customer Focus • Market Insight

EXPERIENCE

Village Green Holding LLC Cincinnati, OH

Senior Sales Manager

April 2018-Present

May 2022- Present

Strategic Planning & Market Trend Analysis

• Orchestrated comprehensive market analyses, achieving a competitive edge through monthly insight reports. Team Empowerment

• Spearheaded the training and performance evaluations of new sales consultants, enhancing team productivity and involvement.

Sales Excellence & Customer-Centric Approach

• Reinvigorated and expanded customer bases across 10+ underperforming and newly constructed apartment communities, achieving a 20% increase in occupancy. Expert Negotiation

• Solidified long-term business partnerships with local companies, boosting cross-promotional activities. Customer-Centric Approach

• Innovated the 'Resident Perks Program,’ achieving a 25% increase in client satisfaction. Lead Sales Manager February 2021 – April 2022

Strategic Leadership

• Ascended from Senior Sales Consultant to Sales Manager within six months through rigorous training and high performance.

Sales Excellence

• Instituted quantifiable monthly performance goals, maintaining a 98% budget adherence across the sales team. Market Trend Analysis

• Oversaw robust multi-channel marketing strategies, including monthly network events, weekly B2B initiatives, and daily online and social media campaigns.

Data-Driven Decision Making

• Conducted periodic market analyses to keep abreast of local conditions, thereby driving strategic decisions. Customer-Centric Approach

• Coordinated and championed resident events and vendor fairs, elevating community engagement by 30%. Senior Sales Consultant

June 2019 – January 2021

Sales Excellence

• Generated high value leads through targeted B2B marketing, resulting in a 50% conversion rate. Expert Negotiation

• Fostered strategic alliances with vendors to optimize product and service offerings, thereby elevating stakeholder satisfaction.

Sales Consultant April 2018 - June 2019

Technological Proficiency

• Leveraged key software tools like MRI, Maxleases, and Bluemoon to augment traffic and fortify customer relations.

Market Trend Analysis

• Amplified customer engagement through social media campaigns, contributing to a 20% growth in the customer base.

Fifth Third Bank Defiance, OH June 2015- March 2018 Lead Customer Service Rep/ Sales Associate

Sales Excellence & Customer-Centric Approach

• Diagnosed customers need proactively upselling and cross-selling products to achieve a 40% monthly sales conversion rate.

Technological Proficiency

• Streamlined and executed customer transactions such as deposits, withdrawals, and money orders with accuracy.

Customer-Centric Approach

• Enhanced customer loyalty by delivering exceptional service, scoring an average of 4.5 out of 5 on customer satisfaction surveys.

Expert Negotiation

• Mediated and resolved customer grievances and accounting issues, maintaining a resolution rate of over 90%. EDUCATION

VILLAGE GREEN AWARDS

• Excellence in The Green Award- 4th Quarter 2019 • Greatness in The Green- 1st Quarter 2022

• Best of the Best- 3rd Quarter 2020 • Greatness in The Green- 4th Quarter 2022

• 2020 Top Performer in Sales

• Greatness in The Green- 4th Quarter 2024

• 2022 Top Performer in Sales

Bachelor of Arts (Summa Cum Laude)- Business Administration (Concentration in Marketing), Minor in International & Global Studies

Defiance College Defiance, OH

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