Medical Records Customer Service
Resume:
Jamie K Whipple
Snohomish, WA ***** **********@*****.***
Pragmatic and efficient Records Professional with 13+ years' experience in healthcare administration, customer service, and document management. Demonstrated proficiency In HIPAA compliance and highly skilled in ensuring medical confidentiality. Adept at using EPIC EMR systems and managing time effectively.
Work Experience
HIM Records Specialist -Temp/Contract Position
Community Health Center-Everett, WA
October 2024 to April 2025
Responsible for processing and indexing scanned documents from a base queue to their appropriate accounts, type, and physician facilities.
Medical Records Specialist
Providence Saint Joseph Medical Center-Everett, WA
August 2008 to May 2022
·Communicated effectively with staff, patients, and insurance companies by email and telephone.
·Processed medical records requests from outside providers according to facility, state, and federal law.
· Uploaded physician progress notes, history, and physicals into electronic medical records. Prepping, Scanning, Indexing and Analysis
Education
Pima Medical Institute - Lynwood Center, WA
January 2021 to December 2021 – Completed Course
Skills
•Time Management
•Operational efficiency
•Medical Terminology
•HIPAA Compliance
•Medical Record Keeping
•Customer service
•Front Desk Receptionist (10+ years)
•Document management
•EMR/Epic
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