Customer Service Representative
Resume:
Zelda Cunningham
Richmond, VA *****
*******************@*****.***
Professional Summary
Detail-oriented guest services professional with 20 years of experience in food service, including front desk and cashiering roles. Proficient in food preparation and cash handling. Authorized to work in the US for any employer
Work Experience
Guest Service Agent
Best Western Plus Hotel-Richmond, VA
March 2024 to June 2024
• Efficiently checked-in and checked-out guests, accurately processing payments and maintaining guest records
• Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
• Managed reservations system, ensuring accurate bookings and room assignments for incoming guests
• Handled cash transactions including currency exchange and provided accurate accounting at the end of each shift
• Ensured compliance with safety protocols by monitoring security cameras and reporting any suspicious activities or incidents immediately
Guest Service Agent
Holiday Inn Express-Richmond, VA
May 2022 to January 2023
• Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
• Efficiently checked-in and checked-out guests, accurately processing payments and maintaining guest records
• Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and courteous manner
• Managed reservations system, ensuring accurate bookings and room assignments for incoming guests
• Collaborated with housekeeping staff to ensure timely room readiness for arriving guests
• Assisted with concierge services such as providing directions, recommendations for local attractions, and arranging transportation
• Maintained knowledge of hotel amenities, services, policies, and local area information to effectively assist guests
• Handled cash transactions including currency exchange and provided accurate accounting at the end of each shift
• Coordinated with other departments to fulfill guest requests such as extra towels or special room arrangements
• Ensured compliance with safety protocols by monitoring security cameras and reporting any suspicious activities or incidents immediately
Education
High school diploma
John F Kennedy High School - Richmond, VA
September 1979 to June 1983
Skills
• Cashiering (10+ years)
• Cash Handling (10+ years)
• Food Preparation
• Front desk agent (10+ years)
• Guest Services
• Food Safety
• Food service (10+ years)
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